Great value for the price and an excellent family spot

Stayed in March 2025

The bathroom is old and impractical. The shower head was directed to the shower door and it was impossible not get splashed with first cold water.

The room was nice and the spa was a great benefit

Stayed in March 2025

Room bathroom needs renovation. Fixed shower head makes its use unpleasant. No kettle in the room. Unseen in a 4 star hotel.

Location. Lobby bar

Stayed in March 2025

We arrived at 1pm and were told by the reception staff that even though our room was ready we couldn't be given the key until 3pm unless we paid an extra charge, a pure money grab and one that will stop us from staying again in future so more fool them. No tea or coffee making facilities in our room which was a bit tired looking and could do with a deep clean, especially the shower. The bed was comfy and apart from the issue at check in the staff were friendly and attentive.

Stayed in February 2025

Can't think of anything

Great location, good for families too. The spa is big enough. Nice breakfast, comfy beds

Stayed in March 2025

Friendly Staffs, good breakfast and nice swimming pool.

Stayed in February 2025

There is no a kettle or a coffee machine in the room, the matrass and the pillow very uncomfortable, you could hear the tram passing by early hours in the morning.

Very welcoming and helpful staff, clean and warm room, lovely SPA, nice breakfast. Short walking distance to the Old part of the town.

Stayed in February 2025

The room service was quite poor - quality wise, which I was surprised by because the breakfast buffet was 10/10. The staff was hit and miss some members of staff were very friendly and others treated you like a bother.

The Spa was fantastic, if a little busy on the weekend. The breakfast was fantastic and the overall location was perfect for the conference I was attending at the Kulture Hub about 5 minutes up the road.

Stayed in February 2025

Beds were very narrow and there was no kettle in the room.

Loved the pools, jacuzzi and saunas.

Stayed in February 2025

The outdoor pool was shut

I love this hotel and had stayed there a few times before COVID and will definitely stay again Great facilities: pools, spa, steam rooms,saunas ,etc Great breakfast buffet !

Stayed in February 2025

The outside portion of the spa was sadly closed, which is understandable during the winter but also sad. I wish the staff wouldve helped with the breakfast in room option that was available for our suite, so we missed that since we didn’t know how it worked. Also the staff shooed away my boyfriend who was waiting in the lobby for the ship. He had paid for the stay and was still told to leave when sitting in the lounge area with his luggage. Also the staff was a bit standoffish and rude when asked about the option for a late checkout.

The spa was great and the room was as described. The staff was welcoming.

Stayed in February 2025

Not able to get hot drink at night, requested use of kettle which didn't arrive...

The view over the port from our room was brilliant, the spa was super and the position of the hotel made everything very accessible....

Stayed in February 2025

All things in bathrooms are in bad shape

In General all was good ,breakfast very good , restoran price a bit to high

Stayed in February 2025

The water in the swimming pools should be a little hotter.

Massive spa and large pools

Stayed in February 2025

The floor in the swimming pool was very slippery , very easy to fall, I would have liked the water in the pool to be a bit hotter

The location was close to the old town, the spa was impressive, the room was comfortable

Stayed in February 2025

Nothing to complain

Amazing spa, spacious room and excellent breakfast. Nothing to complain about really

Stayed in February 2025

I would like to see more in the breakfast and the upgraded room was really small. We had a premium room.

The best thing about this hotel is a Spa. Also, thank you about gift, that was really nice.

Stayed in January 2025

Glasses and trash near the pool is a bit off-putting. In our room, part of the floor got pushed up which caused some small injuries.

The spa was really nice and the location of the hotel is hard to beat.

Stayed in January 2025

Breakfast could be enhanced

Spa was very nice

Stayed in January 2025

Nothing

It was amazing especially the swimming pool and all the spa

Stayed in January 2025

Tea/coffee facilities in the room would have been very nice

The hotel is just a short walk from the old town Breakfast was good and when we had an early trip they provided a breakfast box. The spa is a real treat. Rooms were comfortable. Everywhere was very clean. We ate one evening in Nero and that was very good too.

Stayed in January 2025

I didnt like the ped and the room was so cold

J like swiming and Sauna

Stayed in January 2025

The underground parking was full

SPA zone, location, good breakfast, online check-in and check-out

Stayed in January 2025

Lack of cleanness into the room, the queue for breakfast which can take 10-15 min and chlorine smelling everywhere due to spa. Be aware - there might be the room without window outside, just window to spa pools (inside on building)

Good location, near port and old town

Stayed in January 2025