On check in we were given a bill to pay despite already having paid in full via booking.com. we refused and we're finally checked in after much debate. The rooms were spacious but had only received a basic clean and although the maid came each day she appeared to tidy more than clean anything. Venturing out of the hotel was doable but the area was run down and there are building works immediately in front which had a negative effect on traffic and taxis. Throughout our stay lots of outside noise from neighbouring buildings which went on until 4am most nights.

A nice old character building full of charm with large spacious rooms and close to the pyramids . Great sized bed and bathroom in the deluxe rooms. There was a good selection of restaurants and a cosy bar to relax in during the evening. . We took the half board option and the buffet had plenty of variety and was good value for money . The staff on the whole were friendly and helpful.

Stayed in March 2025

2 lady staff at reception are not friendly and not helpful

Buffet breakfast

Stayed in March 2025

Was an issue to get back to the hotel in the evenings as lots of roads were closed with construction.

Stayed in February 2025

Showers were exciting, alternating between too hold or too cold as you shower. Run of the mill room. Had to ask for room service menu or connection to internet. Internet is definitely not hi speed. Asked for extra coffee sat jets which never came.

Stayed in January 2025

Not the hotels fault, but metro construction out front was a bit of an eyesore

Nice breakfast room. great pool area

Stayed in December 2024

On the day of arrival, AC wasn't working. Reception phone, noone attended the call at anytime. Evening or morning..my wife needed one bandaid but receptionist said that first aid kit wasn't there in the hotel ..surprised that a hotel like Barcelo didn't have a kit.

Large, spacious room, good linen, excellent breakfast and attentive service staff in restaurant.

Stayed in November 2024

The bed was had bedbugs

Stayed in June 2024

Very old-fashioned style. We liked very much

Stayed in March 2024

Yusef in the Cafe was by far the most friendly staff member there. Bottle of water each day.

Stayed in March 2024

Check in took over an hour because staff/ management not cooperative enough. Very bad check in experience 😒 Breakfast quality very poor.

Spacious room & comfy beds

Stayed in February 2024

The location, at this moment right in front of the hotel a construction of a metro station is ongoing so reaching the hotel requires more time as many streets are cut. The neighborhood where the hotel is located is not the best and lacks options to go for something to eat or drink; options at the hotel are quite expensive. During our stay we experienced some issues with the door of the room and safety box, however the staff helped us as soon as possible to fix them.

The staff at the hotel is great, always helping and trying to make a comfortable stay.

Stayed in January 2024

Service is very slow.

Breakfast was very good. The best meal of the day. The room was clean . Staff were nice but very slow even though hotel not crowded.

Stayed in October 2023

Less amenities like coffee kit and tissue boxes.. I suggested also to have cooperation with tour guides specially lot of foreigns visiting Egypt.

The coziness of the environment:)

Stayed in December 2023

Filthy outside surrounding neighborhood

Service

Stayed in November 2023

The presentation of the packed breakfast was just atrocious. Sandwich and bakery items were packed in a polystyrene tray covered in plastic wrap. The sandwich was so sad. Literally just bread and a piece of chicken. So sauces or salad in the sandwich.

Good location. Close to restaurants, pharmacy and shops. Taxis are readily available outside the hotel. Close to giza pyramids. Very accommodating, they allowed us early check in at no extra cost.

Stayed in October 2023

The longes around the pool all needed to be cleaned . The day beds were all marked and grubby .

It was a good hotel for the price point

Stayed in October 2023

Prices were a bit high considering the quality. The area is a bit sketchy, it's def not safe to walk around at night or even during the day if your not with a friend or group. Also they were short staff quite a bit.

The facility is really nice and clean. Rooms were clean, beds were comfortable. Nice pool and location is somewhat close to the pyramids

Stayed in September 2023

its in a dreadful area - not for walking around on your own b ut good if you have activities planned the spa was very disorganised despite only having me as a customer. The woman had no record of my appointment. She put the 2 saunas on as I was about to get in which left me naked and cold in both despite the fact she was there at 10 when my appointment was at 11. They need to sort this out. I booked a suite and discovered I was put in a room with no windows as it was internal. £120 a night and immediately started to experience claustrophobia very badly. They tried to offer me other room but they were each bad for what I was expecting at the price I had paid. The next day they moved me into a lovely suite.

exceptionally clean very good quality food at buffet breakfast and dinner on level 1 same above for the ground floor cafe nice bars and italian restaurant on site roof bar where you can just about the see the top of the pyramids almost always empty swimming pool very organised despite it being almost full for the week I was there I was allowed to use the conference room for my zoom work when the wifi was bad in the room business office to use computers it has a gym, spa and hair salon They changed my room without question after a day

Stayed in October 2023

Better cleanliness in the gym.

Basic but adequate. The gym was dirty and needed cleaning but facilities were good.

Stayed in October 2023

Why not serve Egyptian food in the restaurant? Instead of " international".

Close to the pyramids and GEM. Very nice and helpful staff!

Stayed in October 2023

Poor internet access. None in the rooms. Cash machine did not work. Aircon needed to be fixed while we were in the room. Front desk staff told me the room was going to be ready and I should wait. 2 hours passed, the room was not ready. Please tell the truth. It is easier to bear than telling people what you think they want to know.

The pool.

Stayed in October 2023

The hotel is ok but doesn’t meet the criteria of a 4 stars hotel. It’s quite expensive for what you actually get. The lights went out a few times: first time we were waiting for the lift and it turned off and then during the night, turning off the AC, so the room would get very warm and I had to get up to turn it on… The internet is very slow and sometimes stops working. I have to say this hotel was quite disappointing special coming from a full week at Al Masa Hotel and Spa (also 4 stars and cheaper, that hotel was just incredible). I wanted an hotel closer to the pyramids for the weekend but if it was now I would have stayed at Al Masa (40min ride to the pyramids). Half a day would have been enough to go to the pyramids, visit and come back.

This hotel is 15 min away, by car, from the entrance to visit the pyramids.

Stayed in September 2023

the ac was not that cooling

Stayed in July 2023

When booking the hotel i booked a room with twin beds. We were given a room with a double bed and the AC was leaking. There was water in the room when we woke up. The rooms were exchanged the following day however we had an issue with the toilet and this was reported to reception. Someone was sent to address the issue, however it wasn't resolved and we couldn't use the toilet during the stay. We had to use the toilet in the 2nd room we had booked. This made the stay uncomfortable

Stayed in August 2023