Reviews of Cleopatra Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Saad Zaghloul, 81511 Aswan, Egypt
#43 of 54 hotels in Aswan
Guests' ChoiceReview Score
Based on 147 hotel reviews
7.1Score breakdown
-
Cleanliness
7.4
-
Comfort
7.5
-
Location
8.5
-
Facilities
6.7
-
Staff
8.4
-
Value for money
6.9
-
Free Wifi
7.5
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: March 5, 2025
Alan
Canada10 Reviews1 helpful vote8.0“Good accommodation.”- • Leisure trip
- • Solo traveler
- • Superior King Room
- • Stayed 3 nights
Wi-Fi was spotty.
Very comfortable bed and soft pillows. Large shower with strong water flow. Decent breakfast. Located on side street off the souq with no traffic, so quiet except for barking dogs, which I don’t think the hotel can do anything about.
Stayed in March 2025
-
Reviewed: January 2, 2025
Bhuvan
India2 Reviews6.0Pleasant- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 3 nights
- • Submitted from a mobile device
No wifi connection
Cleanliness
Stayed in December 2024
-
Reviewed: December 28, 2024
Marlon
United States9 Reviews4 helpful votes7.0“Very good location. Clean rooms”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Good location. Clean.
Stayed in December 2024
-
Reviewed: November 7, 2024
Chaitech
Thailand83 Reviews12 helpful votes7.0Good- • Leisure trip
- • Solo traveler
- • Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Room is old. Sometimes, my shower only has hot water, which was a bit annoying. And breakfast is very limited.
Staffs are all so friendly and helpful. Location, to me, is also good, smack right next to the lively market. However, to others, that can be too hectic for the liking.
Stayed in November 2024
-
Reviewed: October 24, 2024
Abdullah
Bangladesh6 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast was not buffet but with fixed menu with limited items. There was no tooth brush, no water, no table tissue in the room, mini pack shampoo were provided but with the price Customer deserves better amenities.
Location was very good, walking distance from Station, Boat/cruise is also walking distance, Hotels are available nearby. Hotel was clean and no noise.
Stayed in October 2024
-
Reviewed: October 5, 2024
Sweet
Saudi Arabia14 Reviews4 helpful votes8.0“Good”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Bathroom is small
Room is nice
Stayed in October 2024
-
Reviewed: May 13, 2024
Maria
Colombia6 Reviews2 helpful votes8.0“Good place”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted from a mobile device
They didn’t tell us about the light cut
The location was really close for the market
Stayed in May 2024
-
Reviewed: February 15, 2024
Melvyn
United Kingdom11 Reviews3 helpful votes7.0“The lady on reception her name is Ohmnia is wonderful. Very helpful and a warm genuine smile. Abdul kindly arranged his”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The shower and no air conditioning.
Very convenient location.
Stayed in February 2024
-
Reviewed: February 7, 2024
Maha
Egypt3 Reviews8.0“comfortable”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
The breakfast was delicious and the service was good. The personnel were helpful and friendly.
Stayed in December 2023
-
Reviewed: January 29, 2024
Nicola
Italy25 Reviews3 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The toilet don't was warking at all
Central position,near the nile
Stayed in January 2024
-
Reviewed: January 26, 2024
Huy
Vietnam3 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The hotel is located in a very central location, convenient to travel everywhere. You can easily find all the amenities and restaurants around. During my stay, I was enthusiastically helped by the hotel staff (including the manager) and listened to my opinions. (I remember some of their names are: Mona, omnia, sama). I appreciate their professionalism and friendliness
Stayed in January 2024
-
Reviewed: January 14, 2024
Maria
United States27 Reviews7.0“Great enjoyed it!”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Wi-Fi needs improvement.
Staff very helpful and friendly made up our room extra early. Location was great very clean and quiet. Breakfast was good .
Stayed in December 2023
-
Reviewed: November 16, 2023
Manon
Denmark12 Reviews1 helpful vote8.0“Good for what we paid for.”- • Leisure trip
- • Family with young children
- • Superior King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The breakfast was not the best and could be improved. The change that we didn't get when we paid for our room. Price was 128usd and we gave 130usd. We never got the change in any currency. It's a small amount and but it's not great nonetheless.
The location was great next to the souk, the train station and the Nile. We also like that is was clean and in fine condition .Our room was fully tiled. The staff was very friendly.
Stayed in November 2023
-
Reviewed: November 15, 2023
James
New Zealand8 Reviews8.0“Added bonus was all the stairs. Made for a good cardio workout in the morning, no need for a gym”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Very close to markets and food
Stayed in November 2023
-
Reviewed: November 14, 2023
Ignacio
Spain3 Reviews6.0“We didn’t have a pleasant stay due to a blackout”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted from a mobile device
Poor breakfast, there was a 4 hour blackout during our stay
The staff were really nice, convenient location
Stayed in November 2023
-
Reviewed: August 21, 2023
Щурбин
Germany5 Reviews1 helpful vote8.0“Good hotel👍”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted from a mobile device
I don't think I can point out any major downsides. Sometimes locals may come up to you on the street and try to get some tips for nothing) But they're not very intrusive and after polite 'la shukran' they leave.
Very hospitable guys at the reception, special thanks to Omnia! They helped us get an early breakfast even though it was not included in the booking. The rooms are small, but clean and comfortable.
Stayed in August 2023
-
Reviewed: June 5, 2023
أسامة
United Arab Emirates6 Reviews1 helpful vote7.0Good- • Solo traveler
- • Superior King Room
- • Stayed 7 nights
- • Submitted from a mobile device
Location Friendly Housekeeping staff
Stayed in May 2023
-
Reviewed: June 1, 2023
Ling
Canada3 Reviews2 helpful votes7.0“nice! Price Matched accommadation.”- • Leisure trip
- • Group
- • Superior Twin Room
- • Stayed 1 night
N/A
I didn't stay for breakfast as we went to Abu Simbel Temple as early at 4:00am. The staff in reception was nice and friendly. it would be better if they worked more efficiently. The location is very convenience. you can take a walk along with Nile River. close to Train Station, to Market and everything.
Stayed in May 2023
-
Reviewed: May 28, 2023
Afrah
Australia1 review8.0“perfect location + lovely staff”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
check in was delayed .
we had a bit of a bumpy start at check in staff was amazing in fixing our issues and make our stay as pleasant as possible. thanks to the lovely Mona, Omnia and Karim at reception they made sure we are comfortable and happy, always welcoming with lovely smiles I would recommend this hotel to friends and family. also the location is amazing with souvenirs markets next door and 3 minutes walk to train station, not many good restaurants around though.
Stayed in May 2023
-
Reviewed: May 6, 2023
Razan
United States1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
wifi was not working
clean
Stayed in May 2023
-
Reviewed: March 11, 2023
Dan
Australia229 Reviews44 helpful votes8.0“Ticked all the boxes for us.”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
- • Submitted from a mobile device
No much. The breakfast could have been better.
We had a large room. Location suited us. It was comfortable, clean and good value for money.
Stayed in March 2023
-
Reviewed: January 17, 2023
Chris
United Kingdom1 review8.0Very Good- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
The unwanted wake up call that we suspect was because we didnt give backshish to the cleaner - just do your job and dont look at us like a walkimg ATM. We allready paid for all hotel services in the booking. The breakfast isnt great, we could of been served local flat bread and lentil soup would of been better and cheaper, it was winter at the time. But really not a big deal for our stay in particular.
Very central location, being walkable from the train station in 5 mins, it is also on the souks door step. The staff here are great and dont try to rip you off unlike the other hotels we stayed in. Aladin ( the young nubian guy on reception) was extremely knowledgeable about the local area and the culture/attractions. We will definatly stay here again when we come back to aswan... Seems like the best hotel around after speaking to guests from other hotels.
Stayed in January 2023
-
Reviewed: January 13, 2023
Ignacio
Spain6 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
The room is old.
Huge and clean room. Close to the train station.
Stayed in December 2022
-
Reviewed: December 7, 2022
Anthony
United Kingdom21 Reviews10 helpful votes6.0“Good Location, Clean, but needs to be modernised.”- • Business trip
- • Travelers with friends
- • Superior King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The WiFi didn't work anywhere even the lounge area which they said would. The place could do with an upgrade as the furniture and doors aren't the sturdiest and it would benefit from some painting too. Only one of the two lifts worked and it could be quite intimidating as you have to open a door to get in and get out of it. The area around it isn't very scenic, nor are the views from the hotel room. The ac in my room was quite loud but it worked fine, except its facing the bed directly so cold air blew into my face all night.
The Management was very friendly and willing to help us with all our plans. They seemed very professional and immediately upgraded our rooms as we got there. They even prepared us a breakfast pack when we were heading out early the next morning. The hotel isn't very modern, has keys rather than key cards but they do their best to keep it clean and tidy. The bed was comfortable and good running water. Cleopatra is right in the heart of the souk/market so you're right where the action is.
Stayed in December 2022
