This is NOT 5 stars. Be aware!! This was the most disappointing stay i have ever had trough all of the countries and hotels i have visited. The only good thing about this hotel was the staff, everything else made was absolutely bad, and made us want to go back home again. The food; is litterally the worst food i have ever been served. The buffet lacks proteins, there was very limited meat selection, and the rest of the food in the buffet was absolutely tasteless, undercooked and unappetizing. They are using the leftovers all troughout the day, and also from the day before. Also the chefs are quite stingy when serving the meats, only giving you small pieces on your plate. When asked for more they usually hesitate. The juices and soft drinks offered at the drink station are diluted and watered down, tasting almost like water with a hint of juice, soda etc. Also the guests seems like they have never seen food before, taking 5 plates at oncex cutting infront of line. Which can be understandable since there isn’t much (good) food in the buffet. The rooms; are generally modern and good looking, but it is impossible to wall around the room without slippers (which arent included either). The cleaning is not up to standard, and they are very slow to actually clean. You could come back from the beach/pool at 14-15 to take a shower and they either have not cleaned the room yet, or there are missing towla which arrives in “2 hours” as they say. But i dont think its the cleaners fault but management. The cleaners are trying their best to please you when you request anything, good staff generally. The pools, beach and outside area; are also disappointing. The pools are freezing cold. We couldnt even manage to stay in the water for more than 10 minutes at a time. NOT heated.

The ONLY good thing about the hotel is the staff.

Stayed in November 2022

recommend to everyone who trying to relax, enjoy and the best of all having!! and thank you Nourhan for all the help!!

Stayed in November 2022

Very nice 👌

Stayed in November 2022

I will draw a list: - the reception guy expect couple of them are not well speak of English, was hard to comunicate the bad feeling or situation that need to be deal, they were ironic without any permission to be and didn't give as a room sea view that we reserved on booking. Every time we asked somenthing they postpone to next time or next shift or next people, never act on the time. We got unfortunately lock out of room as the card wasn't working anymore . We called from 2 different phone , they send somebody who didn't had a clue how to deal the situation, he told us he will come back and never showed up again. After an hour in cold and wind my friend who wasn't unwell went back all the way to reception ( from block c to block a ~10 m) to go and get a new card and the reception team seems not even remember the issues. The last day of leaving, we called 3 time to collect the luggage a the time of check out , nobody showed up and we had to carry our luggage alone in the sun all the way in the Reception. When we arrived there the reception team was just comunicate the hand door guy to.collect the luggage ( 40 minute late !!!!) So we were late for uber and go to airport. We spoke with manager in the morning and he seems unable to understand a word of English , unable to understand the complain and incapable to deal with wrong situation. They only handle was to make us check out late after we couldn't even check in early. The other bad things !!!! - last day of our stay we tip and single group of people for our stay as it should be expecially we tipped the cleaning team. Us our room were always nice clean and with nice decoration. I called him and give this guy ( kamal) a big tip for thanks. He was so inopportune, he came inside door to ask for picture and never leave until kick him out and at last minute before leaving he wanted to scam us !!!!

The hotel is in one of the best site of hurgada. Sal asheesh has the best beaches and in this hotel the beach is absolutely fantastic. The hotel as a lot of flexibility of time and early time to access of the buffet menu. So if you have any tour or activity you can always access food and they provide a breakfast box for early tour which was very handy. They have a moderate amount of pool expecially for family (not only adult resort), they have this nice jacuzzi outside in the sun (6 of them ) at certain time , you need to reserve with n° of room and only for 30 minute a day and 4 slide of pool. They have a spa for extra charge ,we had the pleasure to do the cleopatra treatment and it was fantastic !! The team well look after us. Was 90 minute of spa with a fantastic massage a the end the girl are brilliant. There is a gym as well for free entrance. The beach is clean and settled with lot of sun bed but you need to go early to found some space. They give you a card for a beach towel. Very nice. The sea as coral reef and if you do snorkeling lot of beautiful sea life. The lifeguard are very well trained and very attentive. Another shout out are to the people a the bar and buffet which are working hard and very well educated and very gentle with any tourist. Another good shout out to all the animation team and all their good activity during the day and show a night. The food is a normal range and they give their local alcohol but their Coctail are average and was a pleasure. Overall wasn't a bad stay for this. Last not least the room are nice and very spacious (we were only in 2) with comfortable bed and cute bathroom and nice decoration every morning. You can reserve one restaurant for your stay between grill , Italian and Mexican and if is your birthday you can have a cake and an extra restaurant reservation. Shout out as well and last to the security and the door man who handle the luggage .

Stayed in November 2022

The staff is terrible, food is terrible. Beds are uncomfortable. The rooms are incredibly noisy, with drunkards shouting at the pool bar all night.

Location

Stayed in November 2022

Thank you ms.Nourhan

Stayed in October 2022

the place it’s so bad I was not comfortable there and I wanted to do check out from there but I couldn’t because I will stay long time to take my money back and all the staff were looking at my wife security was watching us all the time they were following us everywhere I have got some pics when they are looking at us I really had bad experience about this hotel attitude staff so bad with all guests this is the most shitest hotel I have ever been

the rooms are ok

Stayed in October 2022

The rooms are old looking, the floors are cracked. There was no AC all day and the staff lied to us when we were checking in, they told us the AC will be working within 10 minuets and that it just recently stopped working. So, we checked in and were sweating in the heat. When we tried checking out and requested refund they told us the whole city electricity is out. We called a resort next to this resort and they said that’s a complete lie. Towards the end we got our refund after arguing with the staff and then the manager, and stayed someone where else. Also, please don’t use the concierge scam you. Use Uber! They charged us 500 Egyptian pounds when Uber charges 50-100 Egyptian pounds.

location only

Stayed in October 2022

Food was very very bad and not clean my husband had a food poison because of it and i found hair in the food many times.

The beach and the sea was good also the staff is friendly, the room serves was so good, and the animations team also were nice.

Stayed in October 2022

It is far from hurghada Town, however you can catch a taxi booked from the hotel for 15 euros to the marina/hurghada Town which is worth seeing ( approx 35min from the hotel). Also the closest shopping mall is 10 min drive away, but there is a small local market onsite or 5 min walk away in the holiday village it is located in, which is also worth visiting with the mini kart you can rent on the promenade. 20 euros/1h

The hotel really has everything, great for family with little ones or older children

Stayed in October 2022

-

I would like to say a big thank you to Mohammed Sahle and his colleagues because we really were in a big trouble and they all do their best to help us! Well done to all management for being so helpful and find a solution for us so quickly! Also well done to our room attendant who was so friendly and always smiling every morning and never tired to make a perfect towel figures for us every day Excellent people and unforgettable holiday for us❤️

Stayed in October 2022

No thing

The beach

Stayed in October 2022

Food was below the expected Also wifi only available in lobby

Staff specially Nourhan and room service Mr Reda

Stayed in October 2022

nothing

very good

Stayed in October 2022

The location is good, hotel rooms are closed to beach, pool, aqua park, and the restaurant as well, which provides delicious food. Reception are all friendly, and special thanks for Ms. Nourhan. 😊❤️

Stayed in October 2022

Perfect resort ever.

Great service, helpfulf and friendly staff..Perfect resort..all the family did enjoy .. strongly recommended...Thank you Nourhan -booking customer relationship- for your kind care through our great stay in Pyramisa..see you next holiday.

Stayed in October 2022

No thing, everything is fine

All stuff were friendly and helpful Room view was awsome Pool and sea was beautiful and clean Food was perfect Thanks pyramisa and thanks mr.s juana will Come back again

Stayed in October 2022

dirt everywhere, gray washed linen, old rooms, a wall mirror fell as soon as we entered the room, unfriendly staff. At the end we had an incident with a jacket left in the closet. For ten days I called and asked to find my jacket, they never called me back. When I arrived at the hotel, the staff kicked back to one or another employee, for three hours no one moved to go and find my jacket. This is the worst hotel I have ever been in

Stayed in October 2022

my name is Lila, and my friend Lea - two social bloggers (Instagram) from Israel 🇮🇱 We wanted to thank Ibrahim Mansour from the bottom of our heart who gave us the best !!!! service in the world , he was kind and patient. This is the first time we have come to Sinai and it is definitely a place We will return to in the future and we will recommend it to our friends - thanks to your mansour! We had a mistake in the order, he was attentive and reassured us and gave us exceptional service. We thank him from the bottom of our hearts - I wish all your employees or managers will be like Ibrahim Mansour!!!

Stayed in October 2022

The staff is awesome! The food is great! The place is perfect! One of the best stays I had. Definitely not the last.

Stayed in October 2022

I Liked gust relation Team specifically Mrs. Nourhan support and follow up in Dail basis which let you feel home Also, Mr Sobhy support and professional welcoming

Stayed in October 2022

It escapes me how a resort that is rated as 5 star, offers guests such beds. I had a triple room booked and had a phone call with the staff a day ahead of my stay to confirm my check in time, expecting that the room would be ready by my arrival time. The room assigned was a twin room and we had to wait for the staff to furnish the room with the 3rd bed after we got in the room. I was surprised that they initially brought a bed unfit for a guest (the first photo) and it took them an hour and a half of debates to get minimal improvements of the bed so it would look acceptable. (The last 3 pictures) Ofcourse the room was missing all the amenities of the third person because it was missing the bed in the first place. I don't get what is the point of confirming my check in time if the room is missing the bed and all the amenities and we even had to argue for over an hour to get a decent bed.

Stayed in October 2022

the stuff was so friendly and helpful specially “nourhan ahmed guest relation” ,i really enjoyed my vacation and i will be back

Stayed in October 2022

less expectation, No WIFI, front desk team not trained properly,the selected room which is the highest rate not well maintained, the shower handle not movable and water comes out of the box, no hanging device available for your clothes in the restroom .

beach, pools and foods

Stayed in October 2022