The customer service, the hotel is very old, Food is acceptable and only one small pool is warmed. All kid's water facilities are not heated.

Staff is friendly.

Stayed in December 2024

Everything was amazing! room is so clean & comfortable , house keeping team was amazing specially wael was so helpful , reception team made our stay so easy

Stayed in December 2024

overall nice experience, really luxury accommodation , amazing hospitality , friendly and helpful staff. perfect beach

Stayed in January 2025

It was a wonderful stay. The staff were all friendly and I enjoyed my stay very much. The room was cleaned well and was comfortable every day.

Stayed in January 2025

Pool isn't heated. Staff isn't friendly

Food was good

Stayed in December 2024

Room furniture is too old with no bathroom ventilator and outdated tv -A lot of noises everyday start in the morning coming from house keeping guys who were shouting at each other so loudly infront of the rooms without caring about guests This is beside noises from a nearby building site which should have stopped working at least during new year vacations -They don't care about don't disturb/clean sign that no one is putting it and when I tried using it they took it from my door -When I arrived they told me in the reception we have a heated pool but they don't It belongs to V luxury hotel and I am not allowed to use it or even enter this area which is few steps from my room balcony -I have booked a sea view room with single bed and I messaged them to better find me a room far away from any noise infront of the sea as much as they can. When I have arrived there they gave me a room with pool view and 3 beds and beside house keeping guys making such noises!!! One of my worst experiences that wouldn't be repeated

The beach is very clean with a lot of chairs -A gold variety of food and drinks -Wide green areas -SPA is good

Stayed in January 2025

I had the pleasure of staying at Pyramisa Resort Sahl Hashish for the New Year, and it was truly an unforgettable experience. From the moment I arrived, I was impressed by the friendly and helpful staff, who went above and beyond to ensure that my stay was perfect. Their warm hospitality made me feel right at home.

Stayed in December 2024

Construction Noise, The Beach Chairs & Umbrella in A Poor chair and they fixe it while we swimming, the Go Carts are way more Expensive to compare with Elandalous Go Carts and old .

It is very Important to see Clean room thanks to Mr. Mahmoud every Day we walk back to a clean room, But Mr. Magdy His supervisor surprise me when I told him the toilet flusher is not working, He said can I come in to see , but He did fixe it instantly. fruit stand (Hassan Ali ) cutting the fruits was amazing He always welcome my wife and gently introduce Her to Enjoy Egyptian Fruits(Guava, bomengrad&more). Sayed From Aswan/ He tall native Egyptian and I really was surprised for his welcome skills, Excellent welcoming when we arrive at the dinner introduce ( Um Ali) to my wife and she loved it . also he went to miles away to make us enjoy the meals by asking are you missing any thing? Is any thing would you like I can bring it for you. Also the s waiters Emad was excellent in welcoming us and make our Breakfast different. Reception Excellent & Professional, Expresso people next to reception excellent & Professionals (Mr. Mahrous&the Madam),

Stayed in December 2024

I have good time there I will come back next year

Stayed in December 2024

Very nice vacation food, rooms very clean but old

Stayed in December 2024

Nothing

Food variety, friendly staff, kid activities, Kids land, heated pool, cleaning rooms, Personal kits and good beverages

Stayed in December 2024

How this resort has been rated 5 stars is beyond me. It deserves 2 stars at best, and Booking.com should seriously reconsider how it categorizes such places, as the current rating is extremely misleading. The rooms are slightly renovated, but the bathrooms are incredibly outdated—except for a few rooms here and there, which is likely where the rare positive reviews stem from. Showers barely function, with rusty screws, half-broken towel shelves, and dirty, stained curtains in the rooms. The phone in my room was malfunctioning; although someone came to “fix” it, it never worked properly despite their assurances. There was no information provided upon arrival about the resort’s facilities, meal hours, beach towel policies, or what was included in the “all-inclusive” package. I had to figure everything out on my own, which was frustrating. The gym is in deplorable condition—by far the dustiest place I’ve ever seen, and I understand this is the desert, but with so many staff on-site, someone could at least clean it occasionally. Language barriers added another layer of difficulty—almost no one speaks proper English, making it very hard to communicate or resolve issues. The food was generally decent but far from appetizing, with a lack of variety that made it extremely boring. This resort is a far cry from its advertised standards, and I wouldn’t recommend it.

The beach is beautiful—at least the part to the right of the beach bar. However, the area around the beach bar is a nightmare: super loud, bad music mixed with barbecue smoke and an all-inclusive, eat-all-you-can crowd feasting at their sunbeds and leaving their garbage behind. Disgusting. On the other hand, the far side of the beach, away from the beach bar, tells a different story. As for the resort, it used to be charming, but it’s now so poorly maintained that little remains of its old charm and glow. That said, one of the room keepers, Karim (I believe), who was responsible for my floor, was really nice and helpful.

Stayed in December 2024

Nothing

Indian chef Makan Singh and Rajveer cooked Indian food for my family. This made our stay very special. Overall good welcoming and good customer service from the entire hotel staff.

Stayed in December 2024

Amazing would highly recommend

Stayed in December 2024

The hotel facilities the staff all around are so friendly and helpful especially Ismail Ahmed at reception, he even gave us free late check out

Stayed in December 2024

Almost everything. The quality was very low.

Hotel facilities were ok

Stayed in November 2024

When we arrived to the master suite the WiFi wasn’t working and there were old schampoo and body wash in the shower. The toilet was making noise in the middle of the night as well as the fridge. It’s right by the construction site so wouldn’t recommend this. The junior suite is much better. The night club music that was blasting on the beach every day. It started at 7 am (!!!!) by the pool and 10 am at the beach. The audience of this hotel was elderly and families so I don’t understand why? Also, 98% of the people smoked on the beach and in restaurant which was very annoying for us who don’t smoke and also had a baby. The WiFi is terrible, we had to buy extra SIM cards to get some sort of speed. They’re building a hotel right next to Pyramisa so that’s a construction site so expect some noise form that as well. Beds are not very comfortable, super hard and they feel old. There are holes in the curtains so sun came in at sunrise. Missing body lotion and conditioner in the shower for it to be a 5 star hotel. If you’re expecting a 5 star hotel you’ll get disappointed. But if you’re looking for a decent 3-4 star hotel you’ll be fine.

The breakfast was good with many options. The staff was really nice and service minded. We had to change rooms and they were very helpful in the progress.

Stayed in December 2024

Really I didn’t find anything that I don’t like about this property

Their property wonderful and everything comfortable and employees are very friendly. Also, the hospitality is great.

Stayed in December 2024

Hotel is "used", you could see dirt in common areas. Room was ok-ish, but bathroom metal pieces covered with rust. food average with no taste. Some of the food looks like from day before.

Beautiful sandy beach, perfect for short walk and nice area for snorkeling. Entertaining team. There was always music in the evening Internet worked in my room

Stayed in November 2024

No real local food at the restaurant and all alcohol, Yanni, branded was terrible. You could tell that all staff hated their job.

We ended up in a different room than booked and after several arguments we got an upgrade.

Stayed in December 2024

Now, moving on to the negatives, and unfortunately, there are many. The room we were assigned on the first night was an absolute disaster. It was outdated, had a terrible smell, and was completely impractical for families with prams, given the excessive number of steps and the single lift in the building. The next day, we were moved to a different room, but the persistent unpleasant odour continued to plague us. The room itself lacked basic amenities, such as refreshments in the fridge, and the toiletries provided were shockingly limited, leaving us unimpressed. The food was, without question, the worst part of the entire experience. It was shockingly bad, beyond unacceptable, and absolutely disgusting. The buffet for breakfast, lunch, and dinner was appalling, and even the a la carte restaurants failed miserably. It was so bad that we often skipped meals altogether because we couldn’t stomach what was being served. This is completely unacceptable, as food is such an integral part of any holiday experience. If good food is important to you, this resort is absolutely not the place to go. To make matters worse, bed bugs were an issue. My wife, baby, and I all ended up with bites, which is unacceptable in any hotel, let alone one that is supposed to offer a higher standard of hospitality. The hotel’s images online are deceiving, as the property is outdated and does not live up to the pictures in terms of quality or maintenance. The resort is also poorly located, being one of the furthest hotels on that side of Hurghada, which made getting around much more difficult. This isolation added to the frustration, especially given that the property isn’t pram-friendly. On our last day, the water stopped working entirely for several hours, leaving us without access to showers or toilets—a disgraceful and shocking failure in basic amenities. However, one of the most frustrating aspects of the entire experience was the behaviour of the people in and around the resort.

Let’s begin with the positives. The staff at the hotel itself are genuinely friendly and helpful. They appear to have good intentions and work hard to provide decent customer service. The room provided was spacious enough, which made it easier for us as a family. The heated pool was one of the few highlights, especially for our baby, as it offered a comfortable environment for him to enjoy. On top of that, the hotel gave us a late checkout due to the various issues we faced during our stay, which was a considerate gesture.

Stayed in December 2024

Outstanding manager Mr. Ahmed Saleh is a true example of customer service he made our staying in Pyramisa a pleasure experience one of the best managers that I’ve ever worked with

Stayed in December 2024

My room was pretty terrible. The curtains were old and didnt close properly, i had a view of a construction building, my sink got blocked up, the shower head was at waist level, there was mold in the bathroom tiles. Each time i rung reception i was answered with "what do you want" and usually sent the wrong thing that i asked for. I sent a very expensive dress to be pressed and it came back completely stretched and ruined. when i said something there was no appology at all they simply wanted me to pay for the service which i found disgusting. I was so umimpressed. The gym was so run down and stunk.

I liked the beachfront and swimming in the sea.

Stayed in December 2024

Food is amazing, you MUST try all a la cart restaurants, clean hotel, always improving, beach is the best one in hurghada, loads of things close to the hotel, staff always very helpful is our second time there and already looking forward for the next one next year!

Stayed in November 2024

Prior our arrival, the resort kept sending phishing emails to steal our credit cards information. The beach was very crowded, the food was repetitive and some of the staff had a bad attitude

Stayed in November 2024