nothing at all

everything i like it

Stayed in July 2022

slow check in no options for paying better quality of drinks (all inclusive drink were made of local alcohol)

food room beach

Stayed in June 2022

The food was great the staff was greater one of the best hotels I've ever stayed

Stayed in July 2022

The wifi needs improvement , the pool is somehow small

The staff is so friendly , the location is great , the food have a good variety and taste , the front desk people are so helpful

Stayed in July 2022

nothing at all we like everything

i like everything it’s suitable so much for couples

Stayed in July 2022

pool not deep enough , air condition in loopy and court not comfortable some times

very good place , I will come again with my family , people are Wellcome,food very delicious, place and view very nice ,my family were satisfied ,desigen is amazing and give relaxation impression

Stayed in July 2022

Nothing everything is perfect

The lagoon

Stayed in July 2022

The pools and the lagoon are a bit shallow 120 cm depth only No bathroom door , only curtain which separates the bathroom

Pleasant hotel , we were 7 adults + 3 kids We enjoyed a lot during our 5 days/ 4 nights stay The reception upgraded our garden view rooms with pool view rooms . The stay was great . The staff were very friendly most of them have smiley faces The food was nice , various food types , good taste and good quantities. Very close to the Marina markets and diving centers. We enjoyed to swim amongst colored fish and sea reef

Stayed in July 2022

Smoking everywhere outside. The lot of sparrow outside during the meals. Room: missing toilet brush. Lot of guest from the sister hotel (which was a bit annoying because the staff was overwhelmed anyway) Sometimes missed the good music. I will be happy if the management could change on these a little bit. But it is still 10 /10 point. We loved :)

We loved staying in the hotel. I wish I could be there now again :) Very kind staff and management (we loved the birthday cake present and celebration for our daugher, she was so-so happy, many thanks for it:), good food and coctails, beauty and clear room, perfect place for snorkeling (turtles, muraena,pufferfish, nemo fish, blue spotted stingray, dolphins ... everything and more on the house reef). Miss you Mostafa, Mohammed, Ehab, Tamer, pool and jetty guys: Abd, Mostafa, Khalid, Mahmoud and everybody :)

Stayed in June 2022

Nothing. Every single aspect was way better than expected. We'll be back for sure!

Everything more than perfect. Excellent service, everyone of the staff is incredibly nice, helpful and attentive. They speak a lot of languages and they're always with a smile on their faces. Special mention to Mohammed (the guard of the child's water park). The food is very good, there're always bbq bites and a lot of different kinds and tasty dishes in general. The buffet is amazing. And of course, spectacular the views of the Red Sea and snorkeling on the coral reef right there in the private beach, beachfront pool, beach bar... Better than a 5 stars hotel so far.

Stayed in June 2022

All Staff Specialy Mr Mohamed , Mena , Beshoy , Chief Magdy

Stayed in July 2022

Everything was perfect, staff were always nice and helping, an outstanding location, rooms got a very good view compared to the price and of course thanks to mr mostafa and mr samy for the great effort and how they tried to keep us as most comfortable as possible

Stayed in July 2022

Everything was awesome

Stayed in July 2022

Nothing

It was so great... The location and food are varied and good too and the service is great..... The palace architectural design is very beautiful... Also, I want to thank Mr. Mina For all he gave us when we arrived and during the stay. The room has also been upgraded. We hope to see him next time isa

Stayed in July 2022

nothing

everything

Stayed in July 2022

Nothing. Everything was great

Everything is perfect , it was more than expected

Stayed in June 2022

excellent hospitality and great staff specially Mr. Mohamed Kamal the manager who arranged special event celebrating the success of my daughter in her faculty , Mr. Nasser at the olive restaurant with nice smile and Mr.Ahmed the best animation fire man … sure we will come back , thanks to all

Stayed in June 2022

The lagoon was under maintenance and it was not very clean but we understand that this might be due to reopening after covid, we guess. We stayed at the resort in june and there were not many events, just some brief shows after dinner. However, the overall experience was just great.

The staff was very caring and attentive to details. The room big and clean and the bed really comfortable (although the sink was in the room, that seemed a little strange to us). We had a room with terrace- garden view, and it was quiet and relaxing. In the resort you'll find everything you might need including a bazaar and the all-inclusive formula actually includes all kinds of food and drink (also wine and alcoholic drinks in general) and the staff asks you if you want to drink something while you are sunbathing, so you don't even have to walk to the bar when you're thirsty.

Stayed in June 2022

nothing

everything cm was exceptional

Stayed in June 2022

The other guests were strangely unfriendly. I was the only person I noticed traveling/eating alone, and not a single guest introduced themselves to me. I do a lot of solo traveling, and I expect those sort of friendly, inclusive introductions to a solo traveler to happen as a matter of course. That has nothing to do with the hotel, of course, but it was a weird aspect of my experience there.

I stayed at The Palace twice--for two days before my diving liveaboard and for another day after. I was totally not expecting such an opulent place, especially not for such a low, all-inclusive price. The buffet meals were terrific. (I'd have preferred more emphasis on local foods, but there was certainly still enough of that to satisfy me.) The staff were extraordinary--friendly, helpful, charming. When I returned after my diving trip, I was greeted by name and upgraded to a gorgeous suite with a private garden facing the pool and the Red Sea. So it far, far exceeded my expectations. By the way, I was also the only USAmerican there. Even the taxi driver who took me to the airport when I was leaving said, "Wow, how'd you even hear about Marsa Alam? Americans always go to the Nile Valley or to Hurghada but never come here!"

Stayed in June 2022

night show, Beach,

location, clean, staff, facilities, food

Stayed in June 2022

The hotel is being under new management only for two years so it still needs some time to finish all the repairs around the lagoon….

Staff! I was absolutely amazed by the kindness of all the employees. I am a frequent traveler and I must say that this was a great surprise. The rooms were clean, food and drinks in a great variety.. the sweet pastry bar during dinner and lunch also surprising. Pool clean. I saw several times a man taking samples from all pools. The sea from was clean, we managed to see dolphins and octopus right in front of the hotel.

Stayed in June 2022

We liked how clean it was and the view from our room .. and the food was very good too

Stayed in June 2022

It might be usefull to have more agreements with diving venters. And maybe larger TV ser in the room

The rooms are spacious and have a nice style. The All inclusive experience is very good and the variety of food is serious and not trivial as in some other hotels: snacks iclude burgers, shawarma, pasta and fries ..A variety of restaurants shared between the 3 pickalbatros hotels in Port Ghaleb The coral reef is exceptional .. one of the best in Egypt..with available snorkling gear. The staff is exceptionally helpfull, friendly and responsive .. from the reception to the housekeeping to the restaurants.. I particularly appreciated dealing with Mr. Ibrahim Dardeer, Mr. Mina and the guest relation Ms. Seham .. these ones and many others were welcoming, cheerful and cooperative .. and what I liked most about them us their honest response whenever we faced any minor issue, which was conveniently solved.. We, as a family usually difficult to satisfy, really enjoyed our stay and asked to extend our stay

Stayed in June 2022

The animation team needs more training.

The architecture and the location of the hotel also the stuff is very friendly.

Stayed in June 2022