n/a

location location location , Peace and quiet and Isolation from the noise of the city, greenery and nature , staff are more friendly

Stayed in January 2025

Variety of food you need to make it better

The place was amazing and location was perfect

Stayed in January 2025

Poor breakfast, terrible coffee, very old and tired infrastructure, devastated gym, cold pools (not heated),

On the Nile’s island, calm & quiet quiet, 24h free boat service to the city center (every 15-20 minutes), big rooms, elegant and clean restroom, cozy beds, balcony, nice view,

Stayed in January 2025

There were some renovations which caused some noises

Location and view

Stayed in December 2024

Just the rooms and balcony doors are a bit old

The island is in an amazing location with great quality of service.

Stayed in January 2025

Easily accessible with private ferry that operates 24 hours. Lovely staff.

Stayed in December 2024

Swimming pool is not heated which makes it impossible to use it in December

People are very friendly and helpful

Stayed in January 2025

None

It was a warm welcome by the reception team and Christine who helped at every step and escorted us to our room. Everyone we needed help she was there for us.

Stayed in January 2025

See above: being on an island can also be a drawback. For longer trips with a few days when you don’t leave the island is probably better than short stay leaving island each day. Gym looks well equipped. But the only two cardio machines are broken. I go to breakfast early so the 6 am start is good. But not all the food is put out by 6 am

The location is both a positive and a negative. The hotel is the only building on a small island in the Nile. This can be appealing. The grounds are quiet and peaceful especially early morning with many places to sit by the river. But it’s on an island so add 20-30 minutes each way to any journey! Staff friendly and helpful. Less so some of the people in the shops.

Stayed in December 2024

My room was near the atrium on the fifth floor, so the noise of people on the main floor was loud. Additionally there was some construction noise that was quite loud durning the middle of the day. The spa did not have warm water for showers and the sauna was not working, which was disappointing considering I chose the hotel for the Spa. My room phone was not working and it took too long and an irritated worker to solve the issue for room service, which is another reason I chose the hotel. I had to walk downstairs to order and use my personal phone to call the hotel three times to place an order and get my phone line fixed,

Location and room are fantastic.

Stayed in December 2024

Uneven level of service. Some of the waiting staff were exceptional, some lacked basic competence and didn't understand English. One day we had great lunch, the next day all the dishes ordered were mixed up. Breakfast quality could be improved. Excessive use of plastic in the hotel. No proper glasses for breakfast, only cheap plastic cups. It's below most 2* options.

Awesome location. Beautiful grounds. The hotel has been renovated since our stay last year and it was a nice surprise for us. However, they used cheap materials for renovation and I'm afraid the hotel will soon fall into disrepair again. The standard of newly refurbished rooms is closer to a 3 rather than a 5 star hotel. The place has huge potential, but some of it is lost due to bad management. We highly appreciated an early check-in around 10 a.m.

Stayed in December 2024

The gym didn’t have treadmills and was a little run down if you want a gym.

Christina was at the front reception and really made our stay! The staff were attentive and helpful. We had a beautiful view of the Nile and our room was comfortable with an excellent shower. We received a complimentary fruit basket which was a nice touch. Prices at the restaurant were fair and the food we had there were great. It is an old school resort and some areas need a little freshening up but for the price - you can’t beat this location in Aswan. The free boat service was fantastic!

Stayed in December 2024

Had to get a boat to get here

Very nice property

Stayed in November 2024

View

Stayed in December 2024

Slow Room Service Unfixed furniture Bathroom accessories not suitable for easy use

Perfect location to the center

Stayed in December 2024

Nothing, everything was perfect

Very friendly staff and very clean room

Stayed in December 2024

Everything for fabulous

Stayed in December 2024

The only minor issue was that there were a lack of cheese options.

Stayed in December 2024

The rooms have been beautifully renovated except for the doors and their locks. Those need updating.

The atmosphere of the resort was so unique that it really was a place everyone must stay. Fifth floor rooms have amazing views of the Nile. The breakfast buffet has so much delicious variety.

Stayed in December 2024

Bathroom sink got block

Stayed in December 2024

The welcoming from the hotel was brilliant, the room with a fantastic view!

Stayed in December 2024

The hotel is kind of old but it's obvious they are renovating bit by bit. Although the boat ride to and from the hotel is beautiful on the Nile, it is a bit long so if you're in a hurry for a meeting, you can likely run late. This is no fault of the hotel's. It's just the reality of the location.

The hotel is very nice with beautiful views of the Nile. I stayed in the newly renovated rooms which were very nice. They put so much amenities in the room, that was very much appreciated. The staff were friendly and helpful. The breakfast buffet was lovely as well.

Stayed in December 2024

Only 2 things to draw your attention 1. Need to replace the serving trays for the breakfast buffet 2. And there should not be waiting time for the boat for coming back, more than 10 mins

Iman was exceptional, and so was Christine

Stayed in December 2024

Location, location, location!! The staff is amazing!! You have to take a small ferry “boat” over. That alone is worth the stay. The grounds are well kept and every spot is an amazing view! The dollar value is phenomenal! Breakfast had a large selection and drinks!

Stayed in December 2024

It was so beautiful and peaceful

Stayed in December 2024