The staff was very friendly and accommodating. We had a late flight and allowed for a late check out. A nice selection for breakfast.

Stayed in August 2023

It's a great property with mesmerising views. We booked 2 rooms and the balcony was linked. You can definitely chill out with your friends while looking at the Nile river from your balcony. We got the breakfast packed for us, since we had early morning flight to catch. The options were limited because we wanted veg food. Sand-which was nice.

Stayed in August 2023

Customer service is top class, very helpful

Excellent

Stayed in August 2023

No

Thank for M/hamdy

Stayed in August 2023

No

Thank you for m/hamdy

Stayed in August 2023

Breakfast could be slightly better.

Good housekeeping, great location. Thank you Mr Hamzi

Stayed in August 2023

The wifi is weak once you get away from the main reception area, some of the hotel is a bit tatty round the edges, but overall that did not detract. A few things were not open when we were there off season, but given the low numbers there that was not a worry.

It's an amazing location, an island in the middle of the Nile, great views and good facilities. The staff were super helpful, nothing was too much trouble and it was hard to do anything for yourself. The facilities are good. Only one swimming pool wa sopen when we were there off season, but it's about 50 metres long, plenty of variety, really nice. The buffet food was excellent for breakfast and dinner, while the restaurant staff were exceptional. There is loads of space, nice rooms, comfy beds.

Stayed in July 2023

Great environment and friendly staff, all of staffs are very happy to show their enthusiasm and really care about the experience of the guests in the hotel, the Nile River view and the sunset of the hotel river shore are some of the best views we have seen in Aswan.

Stayed in July 2023

None

Great hospitality. They went out of the way to cook Indian vegetarian for us

Stayed in July 2023

It’s on the Nil. The staff is very kind!! You have to take a boat to reach the island (5 min), it’s great and free 24/7. The room was amazing, clean and with view on the Nil. Mona and Aya the cleaner were so kind, very professional and smiling. I recommend this hotel!

Stayed in July 2023

Food is good, warm friendly atmosphere. Excellent staff, put customer at heart of their stay.

Stayed in July 2023

The staff and customer service are amazing. From Hamdy at housekeeping to Christine the Guest Relations manager to the Bellman to the pool staff to the Maître D at the Ramses restaurant. Everyone was so welcoming and customer focused on our every need. The food was great, the pool was super relaxing and beautiful with fountain islands in the middle. The view from the room was spectacular of the Nile. The ferry off the hotel property operates 24/7 and takes about 5 minutes or so to get us to the shore. The staff are so kind.

Stayed in July 2023

Nothing

Since our arrival at the hotel, we have been impressed by the view of the Nile and the surrounding islands is a more wonderful view from any viewing angle from the hotel, and the treatment of all the hotel workers since the first moment of our arrival at the reception desk. We were received by the staff at the reception, Mr. Khaled Mohammadi, Mis Mena , and Mirna and Amjad. They made our reception and our entrance to the hotel easy and with great kindness. We will always remember them especially the treatment of Mr. Mohamed Mounir, the reception manager the length of our stay at the hotel. I thank Miss Christine, the public relations of the hotel, for taking care of my wife throughout our stay I also thank the workers in the restaurant, Mr. Hassan Ragab and Mr. Sayed Fawzy, for their care of us and all the types of food we ask for, and Chef Mohamed Mahmoud and Chef Sherif Mohamed for the magnificence of the food provided by them. And Many thanks for room services and especially Madame Ayia for the cleanup our Room Finally, I got to know and meet the manager of this wonderful system, the general manager of the hotel, Mr. Raymon Who assured himself that we receive all care from all employees, and we thank him very much for his kindness and care for us.me and my wife not to forget the amazing time we had at the hotel thank you all Since our arrival at the hotel, we have been impressed by the view of the Nile and the surrounding islands is a more wonderful view from any viewing angle from the hotel, and the treatment of all the hotel workers since the first moment of our arrival at the reception desk. We were received by the staff at the reception, Mr. Khaled Mohammadi, Mis Mena , and Mirna and Amjad. They made our reception and our entrance to the hotel easy and with great kindness. We will always remember them especially the treatment of Mr. Mohamed Mounir, the reception manager the length of our stay at the hotel.

Stayed in July 2023

N/A

I really liked the breakfast, and all the services were perfect

Stayed in July 2023

Some of the facilities and interior finishes could do with an upgrade.

1- The staff were amazing from the beginning to the end, the boat crossing staff, room service, breakfast team, luggage porters. The guests relation (Ms. Christine), reception manager (Mr. Mohamed Muneer), night dining (Mr. Sayed), (Mr. Ahmed) from the pool, always asking if there was anything they can do to make my stay better. Also, big thanks to Mr. Magdi who met me at the port with a nice Nubian smile. BTW if you need a boat ride on the nile and tour around the authentic Nubian villages he is your man as he speaks many languages and can be contacted on 002(0)100387 4034. 2- The location, the island has some of the best views on the Nile, from the room with a spacious balcony and seating area to enjoy the sunset. Also, loved the green space around the hotel. 3- The hotel is also very peaceful and quiet. 4- The hotel room was spacious (well set-out) and clean.

Stayed in July 2023

Everything was perfect!

The location & the friendly staff

Stayed in June 2023

nothing

It was a nice stay Special thanks to Mr. Hisham. Special thanks to Mr. Ezzat. Special thanks to the helpful staff and Christine

Stayed in July 2023

Choice of loop music in the restaurant

Excellent location , staff and food

Stayed in July 2023

very good ,i like the service and also has a good view of Nile

Stayed in June 2023

Eveything works well enough but some things need alittle maintenance

The staff were exceptional and couldn't do enough for you, really made such a difference

Stayed in June 2023

nothing everything was perfect

The location is amazing with great view for Nile river

Stayed in June 2023

need both pools available!

the rooms on the 2nd floor are amazing! clean modern and great views! love these rooms. rates as good as American hotels!

Stayed in June 2023

The attention of the hotel staff was excellent. Kristin, Carlos, Mustafa and everyone else is very interested in taking care of you and giving you the best service. everything was beautiful. an unforgettable experience. the island is gigantic and spectacular. thank you so much. We will return one day if God allows us. excellent price!

Stayed in June 2023

nothing

everything was clean, they changed the towels and the sheets everyday - Esam was very nice reception staff very friendly

Stayed in June 2023