Being a Gold Marriot Bonovey Member and a Genie member on Booking. I can say that across all Marriot networks in all nine countries I visited, I had the worst experience, and it needs a lot of improvement First .The resort has been built in the form of a mountain floor, so all distances are cumbersome, and you need to climb stairs for several meters in order to reach reception, main pool & beach . There are no golf cars easy available at the resort unless you call four times, and if you are lucky you may get a car after 30 minutes of waiting, so I don't think it is suitable for the elderly. Food: Despite alerting the management of the restaurant that a worker behaves inappropriately and speaks inappropriately, I have not seen any improvement. The guy behavior is like doing a favor to you to give you the food The food is the worst I've ever had in my life while traveling . Although my stay is all inclusive, my family and I refrained from eating in the last 2 days of my stay. and we order food from outside restaurants When you enter and exit, security needs more discipline, and you are constantly searched and asked to show any smoking-related items to them. In general, compared to these services, it is not commensurate with the price, especially when there are no special services for two-star and three-star hotels.

Few staff are friendly and doing their best but in opposite few are rude and not supporting

Stayed in July 2022

the food wasn’t that good ,I don’t get the the room I want

the property was nice and clean ,I don’t like about it to many stairs to used,

Stayed in July 2022

Few staff in front office, room maintenance and golf carts acted on their own with no management supervision, arguing over simple things. Despite waiting 2 hrs to check in while we came earlier than check in time, room was not ready - no towels, tv was not operating fully with the usb connection like our last visit in May, no disturb sign was not in the room and we discovered late at night that the plumbing has a problem and the bathroom flooded. At 1am the room had staff fixing the plumbing! At 2am the front office was arguing over the phone not taking any of the comments into account, and I had to leave the room and walk up to the front office to wait for the don’t disturb sign. The golf carts drivers decided on their own whether to pick us up or not, we had to call some of them several times, one of them saw us walking and kept driving slowly talking on his phone not to pick us up.

Beach is great and calm with a great view, few staff at beach were friendly especially Mustafa who attended to us on a voluntary approach.

Stayed in May 2022

food

view of see

Stayed in May 2022

food bad experience

view of the see

Stayed in May 2022

Not the best service and not exactly how they described the rooms with extra beds. Also the resort is so big that if your room is far from the main building your vacation would be much more difficult to enjoy

Lovely pools, sauna and jacuzzi

Stayed in September 2022

number of stairs

location

Stayed in August 2022

dirty rooms long time to send golf cars unprofessional staff arrived at 5 pm and the room was not ready. After long waiting they gave suite

swimming pool

Stayed in September 2022

The internet is poor. The view was booked was not the actual and when we speak with Front desk the inform that the pictures in booking is for sale purposes only and not the actual view for the room each room should be categories as king , twin with view or without view but I should not be accommodating in a different view from that I booked.However, the told us come to the front desk for changing the room and we waited and no one shows us anything we were being ignored so we left. The room service menu doesn’t have the same items on it, we ask for fresh juices and it was not available. There was no slippers or toothpaste or toothbrush, the fridge is not cold, and there was a container with with dried fruits on it maybe from the previous guest. On the beach were you take the towels, we took a towel and there was a gecko inside it which was totally disgusting Overall, I would not recommend the Hotel & I won’t comeback.

The location

Stayed in July 2022

There are no comments available for this review

Stayed in April 2025

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Stayed in April 2025

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Stayed in April 2025

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Stayed in April 2025

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Stayed in February 2025

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Stayed in March 2025

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Stayed in February 2025

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Stayed in January 2025

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Stayed in December 2024

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Stayed in December 2024

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Stayed in December 2024

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Stayed in December 2024

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Stayed in November 2024

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Stayed in October 2024

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Stayed in October 2024

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Stayed in October 2024