I had the pleasure of staying at Rixos Premium Seagate with my family for 7 days, and without exaggeration, it was one of the most amazing and memorable experiences we’ve ever had. From the moment we arrived, everything was perfectly organized and the hospitality was outstanding. I would like to give special thanks and deep appreciation to Mr. Ahmed Afifi from Guest Relations, who truly made our stay exceptional. His personal attention, care, and professionalism went above and beyond. He ensured that every detail was taken care of and made us feel genuinely welcomed and valued. Everything about the hotel was excellent: • The food was delicious and varied • The cleanliness was top-notch • The activities for both kids and adults were fantastic • The overall atmosphere was luxurious and relaxing Huge thanks to the entire staff, especially Mr. Ahmed Afifi, for making our stay so special. We are definitely coming back, and I highly recommend this hotel to anyone looking for a perfect vacation. Thank you, Rixos Premium Seagate, for a truly unforgettable experience!

Stayed in April 2025

One of the best hotels,staff was very friendly and food was perfect and delicious ,mangal restaurant was perfect i want come back again in Rixos hotels

Stayed in March 2025

The food is fantastic and everyone on the staff is so friendly and helpful. The room is a great size and extremely clean, the housekeeping goes out of their way to make sure you have every single thing you need ! Perfect !

Stayed in March 2025

Good location

Stayed in March 2025

It is the ultimate luxury stay for adults and children as well. The staff is kind and helpfull, the place is perfect, food is premium quality. The kids club is a dream come true!

Stayed in February 2025

You have to be early for buffet if not all the great food ie lobster the pasta and beef wellington had all gone on valentines evening

Room was excellent and the food was super

Stayed in February 2025

Staff could be better trained. Communication could be better

Overall ambience and facilities

Stayed in January 2025

The thing about waiting for 48 before you can book any restaurant was upsetting because we only stayed for 5 days only got bookings at one hotel and had to eat dinner at the buffet for all the other nights . The buggy must drive slower a danger to pedestrians hence they both use the same pathway . The music at night was way too loud and late for guests that had to put their children early to bed .The noise of the music was too loud . 12 at night is too late to still have music shows This is a kids friendly Rixos .maybe the 18 only one can have longer hours of loud music .

The place was amazing especially the food we were very happy with the quality The pools were very good and clean Kids area for play amazing

Stayed in January 2025

Can do better in n the kids club

Amazing resort facilities and pools Outstanding pleasant staff

Stayed in December 2024

Nothing!

Our stay at Rixos Ultra Seagate was absolutely amazing and truly out of this world! From the moment we arrived, every detail was meticulously taken care of, ensuring our comfort and satisfaction. A special mention to Valeria, our guest relations manager, who went above and beyond to attend to all our requests and needs with such warmth and professionalism. Her exceptional service made our experience even more memorable. The food at all the restaurants was incredible, offering a wide variety of delicious options. We also loved the convenience of the shuttle service between the Rixos resorts, which allowed us to explore different restaurants and enjoy even more culinary delights. All the staff were incredibly friendly and professional, always going the extra mile to make sure we felt welcome and cared for. Their dedication and attention to detail truly enhanced our stay. The vibrant market on certain days and the nightly entertainment added a lively and unique touch to our experience, keeping us engaged and entertained throughout. Rixos Ultra Seagate is truly a remarkable destination, and we can’t wait to visit again! Highly recommended for anyone looking for a luxurious and unforgettable getaway.

Stayed in December 2024

Although there were pools everywhere, there was none in the spa. Some of the staff were a bit too friendly and solicitors.

It is a fantastic resort with almost everything provided at your fingertips. The staff are well trained and very friendly and helpful and several activities and entertainment events were provided. The spa is first class and the food and drinks very good.

Stayed in January 2025

Nithing

Everything

Stayed in January 2025

The communication via email or telephone was actually not good. I hoped to receive more feedback from personnel staff but it never happened although it was requested. In addition, the front desk personnel do not explain anything about the facilities and the registration process is not well organized.

Excellent hotel, with several options of recreation and entertainment. The new year´s eve celebration was really awesome. Room well maintained and facilities in excellent conditions. Restaurants and bars with many options.

Stayed in January 2025

The staff and management at the Rixy Kids Club failed to act responsibly and promptly, allowing a visibly drunk parent to enter the club and behave inappropriately (kissing other random children on their heads and trying to flirt with a mother). This situation escalated to my husband and son being threatened by the drunk individual and his friend, leaving us deeply disappointed and concerned. Despite being aware of his condition, the staff permitted him to enter, causing distress not only to our family but also to others. It’s alarming to think that some parents left their children at the club, unaware that a drunk adult behaving inappropriately was present. The situation became even more serious when the drunk individual, along with his friend, threatened to physically harm my husband and son. This left my child traumatised, as he genuinely feared that his father would be attacked. The staff intervened far too late, and if they had taken action earlier, this altercation could have been entirely avoided. What’s even more shocking is that the staff continued to allow this individual access to the club in the days following the incident, despite his inappropriate behavior. This created an unsafe and frightening environment for my son, who became anxious every time he saw them. I strongly urge other parents not to leave their children unattended at the Rixy Kids Club. The staff failed to enforce proper safety precautions, allowing anyone—including those under the influence of alcohol—to enter. This negligence is unacceptable and poses a serious risk to the well-being and safety of the children in their care. Awful experience! We complained on sight but nothing happened apart from an apology.

Everything was great! The food was 10/10 rooms were a bit tired for a 5tar, but non the less was good had shower gel, shampoo conditioner towels robes and fulfilled our requests when needed. Hotel amenities were clean and is very big with lots to do for kids and the Al A Carte was top noch.

Stayed in December 2024

Mosquito.

Luxury, relaxing, a lot of activities and amazing for adults and families.

Stayed in December 2024

All the service and everything is top-notch!

Stayed in December 2024

The rooms don’t live up to the hotel’s reputation and standards

The food and the service

Stayed in November 2024

The bedroom/bathroom looking a bit tired

The food was excellent

Stayed in November 2024

It felt too quiet, activities and animations were not as expected.

Staff, facilties, food, location, almost everything.

Stayed in November 2024

Can’t think of anything

The service, cleanliness , location etc

Stayed in November 2024

Nothing

Everything

Stayed in November 2024

Nothing

Everything is magnificent and special thanks to all staff especially Omar in the Brazilian restaurant and Sandy in the guest relation

Stayed in November 2024

Everything was amazing All restaurants are fantastic all foods were delicious and the activities were awesome.

Stayed in October 2024

The only thing bothering me was the mosquitoes.

The service the most.

Stayed in November 2024