This is our third time here We are angry because we are planning to come next August with our friends and the hotel have canceled our booking because of our nationality since they give Israeli people higher prices!!! Our friends can book with the price that we found and we can't I am very dissapointed.

Stayed in July 2023

Very slow. Expect long waiting for everything

Smily staff

Stayed in September 2023

Reception was inappropriate. It was more than 2 hours late until check-in was made. We were three adults and a child, and there was only one bed, and it was not possible to add another bed. It was not all-inclusive, shisha is not free, and it's very expensive.

There is nothing to add.

Stayed in August 2023

- Room service is not included in the so called ‘Ultra all inclusive’ plan and comes with an extra cost. - Beach is not enjoyable. Good for snorkelling only. - Some bars are not equipped to provide beverages and cocktails in their menu. - the SPA was disappointing. The only available facility was the Turkish bath, while the Steam, Sauna, and Jacuzzi were out of service. - Brazilian Restaurant was awful. - A la carte restaurant reservation system is not efficient and provides time slots only 2 days after your arrival. I had to start my vacation with some stressful conversations to be able to reserve a table in a la carte restaurants from the first day.

- The room was nice and clean. - Variety and many options in the main buffet restaurant - Excellent facilities - Most of the staff are well trained, very helpful and nice. - Salt Restaurant and the Mangal Restaurant are excellent. - Ms. Sara Saleh was helpful in accommodating our a la carte restaurant reservations. - Aqua park is amazing.

Stayed in September 2023

Staff

Location

Stayed in August 2023

Restairants were fully booked and the hotel staff would not recommend places outside the hotel.

Stayed in August 2023

Our room was old and not 5 star .. I was extremely disappointed as the 3 of us came from jeddah for the weekend to relax as we all work in aviation and had a busy hajj period we could not get in to any of the restaurants on both nights as u had to book 48 hrs notice and this really was bad for us as its our of the reasons I booked rixos .

I liked there was plenty of stuff in one area .

Stayed in July 2023

me and my wife had food poisoning

Location and amenities

Stayed in July 2023

Rooms are not well maintained given the priceses, the beach is not for swimming (you have to walk for more than 1 km on shallow water to reach a deep water for swimming), there is nearby sea activites (jetski, boats, parashutes, etc.), loud parties until midnight although it's family oreinted. All the above aside, I had 2 other issues. While booking, I wanted to accomodate my family of 6 and booking.com gave me the most expensive option (2 different family suits). I tried different options and called the hotel and were no help. So I had to prpceed with the booking. When I got to the hotel, I found that 1 suit is enough to accomodate my family and I can add members to the room with feaction of the room cost; which will save me at least $3,500. The hotel management was unable to help me chanhe the booking from the 1st night and I ended up with 2 suits but using only 1. By the way, the suits are also way apart and useless to me. So please take note and book through the hotel right away. Another issue whike leaving thay informed me that there was a broken glass top and charged for it. This is acceptablw only if the rooms were well maintained and clean, not its current conditions.

Spacious rooms, access to pools everywhere, all inclusive meals, balconies for all rooms but so e rooms are with passage view, shuttle to go around the resort, access to aqua pools inclusive.

Stayed in July 2023

The staff are not professional while talking to each other specially if you understand Arabic. This is really made us disappointed. The cleaning staff are not taking full care & they just want to finish the clean work.

The place is amazing with the facilities in general.Kids club is taking care of the kids. Variety of food in the place.

Stayed in July 2023

its the vegas of Sharm, huge resort, need a bus to get around, staff were generally ok but only if you made the effort and tipped well

al carte was very difficult to book when you got there as was already full booked and disappointing when we did eventually get a booking - the buffet was a better option, which incidentally was very good

Stayed in June 2023

concierge

the staff are really nice except for the concierge services they are so bad and unhelpfull upon booking they offered variety of resturant choices but when i reached there i couldn't book in any of them so i ended up eating every meal in the main boufet also the kids club are playing with children in russian so if your kid is a non russian speaker don't take them there

Stayed in June 2023

the bar was not amazing, cocktails are served in paper glasses and this is not a 5* level. we booked a Premium room and the balcony was pretty small, without a spot to dry swimsuit or wet shirts - we used the 2 chairs on the balcony to dry clothes but it is not what we expected. another improvement area was the shower. the glass wall was definitely too short and it was impossible to shower without flooding the bathroom. lastly, the reservation system for the a-la-carte restaurant was not working- we tried the first day and apparently everything was fully booked for the following 4 days. we went to the reception and they booked the restaurants for us but we expected a batter way to manage that.

the pools were large and not crowded. beach towels are provided at the pools and at the beach. the beach is big and the sun beds not very close to each other. the sea was not accessible from the beach, and the snorkelling spot was ok.

Stayed in May 2023

The rooms were not well kept and alot of the waiting staff are poorly trained. The level of service by the waiters is slow at best. When ordering a drink if you don’t ask for a “glass” “ice” with the drink you may find yourself with a warm GNT in a paper cup. That’ said all the staff are always very friendly, I just felt them all inadequately trained. The rooms look a-little tired, marks on furniture etc. we had a ground floor apartment and the kids kept managing to enter through the sliding windows despite them supposedly locked I also came back one day and the sliding door had been opened by housekeeping.

The outside spaces and facilities for the kids is second to none. The water park is fantastic the kids loved it

Stayed in April 2023

beach

very little beds most days

Stayed in February 2023

The staff were not always friendly. Whenever we met friendly staff, they always stood out to us. The hotel lobby design was dreadful and the toilets were in dire need of renovation. The smell was horrible.

The hotel facilities are huge and spread out over a large area and you can't get around except by hotel buggies. I love how available the buggies were. There was always one whenever we needed them.

Stayed in December 2022

Receptionist were below the expectations

The green and pools . Restaurants were amazing

Stayed in November 2022

Many things. IT’S FULL of RUSSIANS and maybe 25% of the staff is also Russian. I wish I knew how to differentiate the Ukrainians but I don’t. And who in this world wants to hang around Russians these days after the war? Sharm El Sheikh has an issue as it depends on Russian traffic. They need to diversify asap…. As per the food, the restaurants fill up at least 3 days ahead and we were there for 3 days, so it was a struggle to get a table at any of the featured restaurants and to add insult to injury, some tables were not full on the nights we dined at these restaurants.

The staff

Stayed in November 2022

night performance in "arena" are fine - but 50% of rooms a so close to it, that if you are comming with kids which go to sleep before 12.. it's a "a bit" loud. hotel in some parts look "used" + water in a pool doesnt really look super clean - especially taking into account number of guest with kids..

Friendly reception and mainrestaurant staff. nice aquapark. Pretty good food. Convinient location from airport - 10 min drive. Kids love the ice cream :-)

Stayed in October 2022

Very very poor wifi which is a very big minus if you work remotely don't choose this hotel. The hotel staff does not know how to work with customers, a very terrible check-in, and no one met us normally. The waiters forget what drinks you ordered. The food in the main restaurant is dry, and although the choice of food is large, all meat tastes the same.

Very good housekeeping, in my opinion, one of the best. We were in a suite. A good entry into the sea, comfortable movement around the hotel due to mini buses, and a large selection of pools, and services on site. The food has a great selection as well. I was also impressed by the choice of restaurants and their unlimited visits for our type of accommodation, for which special thanks.

Stayed in October 2022

very nice. wide variety of food on the main restaurant. the other restaurant were fully booked since i checked in i didn’t get chance to try alot. i only tried the French one it was okish (6/10) the rooms smells of very strong cleaning material. AC was not working.

very nice. wide variety of food on the main restaurant. the other restaurant were fully booked since i checked in i didn’t get chance to try alot. i only tried the French one it was okish (6/10) the rooms smells of very strong cleaning material. AC was not working.

Stayed in September 2022

Many

Cashing was disaster

Stayed in August 2022

the experience of booking for la carte restaurant was really bad, the online booking system shows all restaurants are fully booked the moment you checked in and you have to check everyday for a booking for the next day. we stayed 4 nights and we couldn’t find a booking. when the managed to get a booking the people’s restaurant staff was rushing us to order for last minute orders the signature burger was cold and not taste at all. for the brazilian restaurant, it was outdoor, no AC, and the weather was hot!, not cool experience.

we really fully enjoyed our stay, services and staff were amazing. aqua park and seagate are amazing places to stay and spend the holidays in.

Stayed in September 2022

Bad beach , staff , lake of staff , very slow service, Reciptionist !!!!!!!!!!!!!!!!! Price over rated Not all Resturante can be reserved

Facilities,cleanliness

Stayed in June 2022

The cleaning of the room was not good everyday there are different bugs in the room, restaurants service was below average and not raising to the hotel expectations (food is not all good in all restaurants, waiting is very long, stuff are not helping eventhough the restaurant is empty), guest relations are doing very well until the day before check out they ignore you and never answer

The stuff was good, properties was excellent

Stayed in August 2022