In general, the accommodation is not up to the level of a five-star resort, the reception staff do not deal with people professionally, as the phone line was closed while my wife was talking to them when she was asking about the internet. We requested a shuttle service from the airport to the resort and the flight time was confirmed, but unfortunately no one arrived at the airport. The air condition in the room was not working well, we asked for maintenance of the air condition because it did not work properly and it smelled musty coming out of it. The maintenance team arrived 4 days after the request and the air condition filter was blocked and they change it. At breakfast, my wife found a stone in spinach, the food was cold, the service was average, and the quality of the food was less than the standard.

Thank you to the clinic doctor for his classy and professional work. Italian restaurant was perfect.

Stayed in August 2022

I did not book through TUI, although my friends and their 2 babies did. My check in experience and treatment throughout my stay was different from theirs - TUI guests had preferential treatment throughout the stay! I understand they are vying for TUI custom, but should match experience for guests. The main bar closed late and I would normally go there alone for a cocktail looking out at sea. Server was very friendly on first night, and then aloof to the point of being rude on subsequent nights. He spoke to me harshly about not taking my glass back to my room, even though I had asked the barman if I could. I honestly do not know what I did to him as this behaviour was consistent throughout, but now assume it was because i did not tip him when he brought my drinks on the first night. I do not tip the person who makes up my room until the last day to say thank you for looking after throughout my stay, and this has not previously been an issue. I noticed that the person looking after my room (Karim) was very very nice to me on day1, and more distant with me by the day - and I also assume this is due to tipping. I tipped him on last day, for all the days, and he was back to the person I met on day 1, until i left. Because of these two, I felt my most frequent interactions with staff were marred by tipping expectations and rudeness when those were not met. Security is tight, which is good - however, this meant they would not let our privately booked tour guide - we had to wait on the street, which was not a good look! Pillows were hard. They were swapped when I asked. It's hard to get a beach chair - you have to book it at dawn. On the last day, I was accused of taking the TV remote - like, seriously... :/ Considering price-vs-experience, I would stay at a Sunrise or Albatross next time

I was there for a milestone birthday with friends, and had a great time, even though I have rated the hotel little better than passable. The main reason we chose this hotel was that we had 2 infants, and saw that the childcare and babysitting facilities here we well rated. This lived up to expectations - facilities for kids are great, and babysitters were provided by TUI for a reasonable fee when we wanted to go to the spa. This hotel is partnered with TUI, with reps on site, so you get the best of this experience if you book via TUI, which my friends did. The beach is probably the best feature at the resort - it is long and there's a great view of Tiran Island. You also get bar service on the beach and can go snorkelling. There are plenty of shops on site and nearby, next to Baron Palms, which was good. Servers in the restaurant were fantastic and very friendly. Food was fab - particularly desserts :) The spa was lovely - treatments are very reasonably priced and the ladies there were impressively professional! The gym is also good and had a lovely sea view from treadmill. The all day beach bar is also alright and does great cocktails. Unlike other hotels, there were lost of English speakers here, which was a pleasant surprise as have normally mostly come across Russian speakers

Stayed in April 2022

"Welcome" procedure: 0 Nobody says welcome or explains us where is what...

Food, location, friendly staff. Reception Manager ++ (he solved an issue with driver in an excellent way)

Stayed in May 2022

The staff were not professional. I reserved the all inclusive room and two of the reception staff tried to charge me for the wifi? when I showed my booking indicating free wifi they deleted the invoice. Also, I didn’t like the Italian restaurant the food were not cooked and the chicken had a fishy smell. very weird experience!!!! bathroom please put a hair conditioner instead of conditioning shampoo

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Stayed in February 2023

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Stayed in August 2024