The blackouts didn’t block the light at all, at 7/8am was completely bright in the room

The Staff was great (Amr was very kind), good breakfast and pyramid view was ok

Stayed in March 2024

Lots! Another couple gave our room number, so their food and drinks were added to our account (and only noticed by vigilant waiter!)Beware, and take photos of all your bills as proof. Swimming pool is only open 9am - 5pm, when we were out sightseeing. Air conditioning in our room didn't work. Bedding was too hot, so we slept badly. Rooms are dated, and ours had smell of cigarette smoke, horrible as we're non-smokers. The bath plug didn't work, kept draining as it was filling.

Stayed 2 nights in a Pyramids view Deluxe Suite which was huge, clean, with big comfortable bed. Room service food was excellent. Porters were excellent.

Stayed in March 2024

The wifi is not strong, the breakfast can be better.

Location was good

Stayed in March 2024

The safe in the hotel room didn't work and we had to arrange for an engineer to come and fix this. The shower in the en suite leaked badly into the floor and again was reported to the hotel staff. On our last day we purchased some food to pack into our suitcases, coming through the hotel x Ray machine the security guard attempted to take the food away for some random reason. Ordering food and drinks at the pool bar was ridiculously slow, it would take 20 minutes for 2 x cocktails to be made when the bar was quiet. By the time the order arrived it was time to order the next one. The pool area looks fantastic, however the pool bar service and the lack of heated pool really let the place down. The hotel has the opportunity to be very good. We stayed in 2 hotels in cairo/giza, the first one prior to this hotel had much better customer service when compared to the Steigenberger which was the same star rating. In my opinion this hotel is 4 star and not 5 star. No steam room, no sauna no jacuzzi and a cold pool.

The delux suite that we had was amazing, great view of the pyramids. The pool area looked fantastic abd tbe furnishings in the room were great, the location was great for the pyramids.

Stayed in February 2024

The variety at the breakfast was not great

Fantastic location opposite of the new museum and close to the pyramids. Staff was super helpful - we received an upgrade upon our arrival

Stayed in February 2024

Room view on hotel facilities roof was not good

Location

Stayed in January 2024

All good

All good

Stayed in February 2024

Everything was perfect

Property has a great view of Pyramids, very clean. Amr from reception gave me room upgrade, another Amr from services helped us to book taxis and tours

Stayed in February 2024

Elevator malfunction AM receptionists from the desk weren’t so empathetic.

Has pyramids view Great housekeeping Comfortable rooms

Stayed in February 2024

High quality upheld as always. Situated across the street from the Grand Egyptian museum and the pyramids which makes for a perfect location. The only downside in our last visit was the internet speed and that's fixed now so no negatives at all I must say. Shout out to the kind receptionist for upgrading our room on check-in and being gracious to allow us a late check-out too.

Stayed in February 2024

great breakfast great staff ,specially reception guys so helpful they were...

Stayed in January 2024

Paying parking seprately , with such high profile hotel this policy wasn't suitable and not fitting their standards , it gave a cheap impression.

The facilities

Stayed in January 2024

Our room looked out on the Pyramids, over the hotel pool area. In the evening there was a band playing casual music (until 10h I think) which resonated quite a bit in our room, and since we like to sleep early this was a bit too loud. The Bathroom shower door did not close very well, so some water spilled on the floor. We had to leave a towel on the floor to stop this.

We really enjoyed our stay here. We stayed in an Executive Suite which was very spacious and had a nice view on the pyramids. Staff was extremely helpful procuring medication when we needed some. Breakfast was fabulous

Stayed in January 2024

Couldn't find our reservations

Very clean nice place

Stayed in January 2024

Food is quite expensive.

Nice view of the Pyramids from the room. New Grand Egyptian Museum is just opposite the hotel. Nice balcony in the room facing the Pyramids. Hotel staff were very very helpful and flexible.

Stayed in December 2023

Although close to the pyramids, access cannot be done on foot. As well as the new museum opposite, you can only get there by car (20-30 minutes), due to the fact that the highway passes and there are parapets, you have to go around a lot. All around is construction site and traffic. It takes 1 hour to get to the center by taxi. There is nothing to do around the hotel. Pyramids can be seen from the room, but they are quite far away. But if you want to stay in this area, it is the only option next to Mena, which is considerably more expensive. The other hotels around the pyramids look terrible.

The hotel is like an oasis in crowded and dirty Cairo. Breakfast and lunch/ dinner buffets very good.

Stayed in December 2023

The hotel location doesn't seem to be on the Google map/GPS. Our Uber made several rounds before finding it.

The breakfast was scrumptious and the view was nice. Staff were friendly and helpful. The rooms were spacious and the beds were comfortable.

Stayed in December 2023

We had a great time. The hotel staff is really friendly. The breakfast was good and we hope to come back and eat the cantaloupe (we had never tasted it before). We had time to relax and sleep. Thank you to all of you and we wish you a Happy New Year! 🥰

Stayed in December 2023

The central heater was not working, but staff were quick to send someone up to fix it. Pp

Excellent suite with great view of the Pyramids.

Stayed in December 2023

Carpets were dusty

Breakfast

Stayed in December 2023

Some of the lamps in my room didn't work. I called hotel and was told someone would come to fix them. Nobody came. I called again after 1-2 hours. Same answer but still nobody came to fix the lamps.

I can see pyramids from my room. Buffet dinner was awesome.

Stayed in December 2023

N/A

Staff was very friendly and the restaurant had a great variety of food items to choose from.

Stayed in December 2023

Bed and pillows are not comfortable

Spacious and clean room

Stayed in December 2023

No gym!

It was a very nice hotel. Breakfast was nice the facilities were very good. Room had the pyramids view which was wonderful!

Stayed in December 2023

Distance from museums and other attractions other than the pyramids.

Clean, comfortable

Stayed in November 2023