All very good

Stayed in April 2023

We had room with piramid view, however our room was at first floor ...the view wasn't as good as we were expecting

We had a room upgrade at our arrival. Excellent location to visit the Giza Piramids (via taxi), not the right place if you want to visit downtown Cairo.

Stayed in March 2023

Most expensive hotel in all our travels with non refundable booking.

Upgraded us to a suite with great views of the pyramids. Room was comfortable in every way.

Stayed in April 2023

quality of food for a 5 star hotel

location is great and it’s very safe.

Stayed in April 2023

clean and tidy, friendly staff and great choice for the breakfast buffet

Stayed in April 2023

Cons - As our rate didn't include breakfast, we were offered the buffet breakfast @ $15 per person per day (pppd), which we declined because we thought it was excessive. Instead, we ordered room service and paid EGP 195 pppd including tax and service, which is approximately $6 pppd (or £5 pppd). There was a terrible noise in our bedroom, which we reported to reception. Nobody came back to us and the noise continued throughout our entire stay. The bath and shower plugholes were blocked in both bedrooms, so you had to have a quick shower. When we reported this on our departure, the receptionist grumbled that we should have told them and they would have fixed it. Needless to say, given that the noise in the bedroom was never addressed, we didn't see any point. Bedroom carpets are not hoovered between stays. If you do not wish to have housekeeping knocking on your door before 9am, put out the "Do not disturb" sign. When we asked about using the Spa, we were told it was under construction. Swimming pool not heated We ate in the Italian restaurant and the food was average. Overall, we enjoyed our stay but this was mainly because of the view of the pyramids and the food/service at the pool bar

We enjoyed our stay at this hotel. We chose this hotel because my daughter particularly wanted to have a room with a view of the pyramids. Here are the pros and cons of our stay: Pros - Excellent location for a view of the pyramids and it was lovely to eat breakfast while looking at the pyramids. Loved the swimming pool bar area because the staff were excellent Food in the pool area was excellent Good size bedrooms with interconnecting rooms They allowed an early check in

Stayed in March 2023

glacially cold pool, hardly any chairs at the pool, no gym at all, dirty carpets, very high prices. A pool attendant removed our towels promptly at 5:30. This is not the kind of service you expect from a pricey five-star hotel. similarly priced hotels during the rest of our stay in Egypt provided much better value.

Great view of pyramids. We had a very nice suite. Some staff members provided exceptional service, notably in the bar providing us an excellent dinner from the room service menu. The woman in the Celtics t-shirt at the pool was also friendly.

Stayed in April 2023

The rooms were a bit tired and could do with a refresh.

Great location next to the Grand Egyptian Museum (not yet fully opened) and the Giza Pyramids

Stayed in March 2023

Rooms are a bit tired and could do with a refresh.

Great location next to the Grand Egyptian Museum (not yet fully opened) and the Giza Pyramids

Stayed in April 2023

restaurant staff lacking. buffet adequate but not great.

breakfast was better than average but not overwhelming. while the location seems wonderful; it is adjacent to a busy highway and no way to cross by foot to the GEM

Stayed in March 2023

Bathrooms could use some refreshment (I.e. recaulking).

Great location with view of the Pyramids. Rooms were good size and beds were comfortable.

Stayed in March 2023

As mentioned above, the options for food. Very similar, and in some cases the same, as available at other, lower rated hotels in Cairo/Giza

Although there was plenty of choice, much of the options were the same as a much smaller, lower rated hotel we also stayed in. Maybe for a higher rated hotel there should be a better quality/choice?

Stayed in March 2023

location and cleanliness

Stayed in March 2023

Very cold in the lobby,food average,italian restaurant poor.

Position is very good,garden nice,pool was cold.

Stayed in March 2023

the breakfast buffet was average , coffee not so tasty

the view on the pyramids , the comfortable bed and the tropical plants in the garden as well as the super attentive and charming staff. compared to the guesthouses with the closest views on the pyramids this was a welcome high quality alternative and experience. would always return.

Stayed in February 2023

The decor was old and dated, the room service was slow, and the accommodation was expensive for the value and standard of accommodation. The location is not as close to the Pyramids as the pictures in their advertising suggest.

The room size

Stayed in January 2023

Outside is very chaotic and dirty. Due to the construction of the new museum. Be careful when calling Uber because the road closure.

Very close to the pyramid. Breakfast is beyond average, super clean and big bathroom.

Stayed in February 2023

The pillows were a bit of a challenge.

Great staff. Thank you with a clean and lovely hotel

Stayed in February 2023

Some people in the staff are very rude! they put is in the wrong room at first and even tough they changed us after complaining they did not apologize. Breakfast quality is very low, especially when compared to the Steigenberger in the city center. No plant-based milks, very little fruit etc.

We got the room with views and it was amazing- loved the big bathroom!

Stayed in January 2023

Dinner is of different quality, on one day it is nice, the other of rather poor quality.

We liked the executive suite, it was spacoius, comfortable. We had a further interconnecting room, was perfect for the family. We liked the tours organized very much.

Stayed in February 2023

clean, excellent service, helpful staff.

Stayed in February 2023

couldn’t really walk anywhere from the hotel. close to building of the new Egyptian museum, so will be great when it’s complete, but v noisy at the moment with the building work.

well placed for visiting the pyramids of Giza. friendly and professional staff at all times. very comfortable and spacious suite.

Stayed in February 2023

All is perfect; secure, comfortable, satisfying the expectations.

Stayed in February 2023

It’s the first hotel I’ve ever been to that serves breakfast from 4 am - 10:30 pm , and the staff was super helpful & friendly

Stayed in February 2023

the car washing, the guy at the parking washed my car without asking , had it just sprayed with special film and now it’s almost gone, NO NEED TO WASH , ask before

location is perfect great staff excellent breakfast rooms is barely 4 star

Stayed in January 2023