1. One thing should be taken care of in the hotel which is smoking 🚭 on the pool there was one guest of course Egyptian keep smoking and the smoke coming to us, we are not smokers and we have kids this is really made me frustrated because smokers have the right to enjoy and non smokers don't I have noticed that mostly in Egypt unfortunately no comment. 2. The breakfast was poor and was not fresh hard as well as the cucumbers.

The hotel ambiance and the hospitality especially upon check in and check out Amr excellent and of course Mr. Ali the Front office manager was helpful.

Stayed in July 2022

Lunch was not served every day, so we needed to go to a restaurant which was ok, but had only tables outside, so it was pretty hot. Sometimes staff had difficulties with english..

The location is absolutely awesome, and together with nice staff and marvelous design of the hotel it gives a relaxed feeling after dirty and busy Cairo.

Stayed in July 2022

Great option for people who want to stay in a relaxing, comfortable hotel near the pyramids. Got a room with an amazing view and spent every evening enjoying the sunset on our balcony. The swimming pool is fantastic, and the staff at the two bars were terrific. All in all highly recommended.

Stayed in June 2022

The parking was for money and not free which did not make that much sense. Water in the room was refilled but coffe and tea bags were not restocked

The pool was great and had a great service there. The room was very clean and spacious

Stayed in July 2022

can be hard for Ubers / taxis to find due to the road works & building of new museum but not their fault of course just something worth noting. hotel is out of Cairo central so not much in terms of shops & places to eat or supermarkets so be prepared to just relax by the pool & eat in. I thought the prices to eat were reasonable given the quality 👍👍 Gym still under renovation but that was also mentioned in previous reviews also so I was aware would have been nice to work out but not the end of the world

Staff were attentive & happy to help Room was spacious & clean. we had a pool view that also overlooks the pyramids & although there are works being done with the construction of the new museum the view was still surreal. no issues for us with noise also given construction happens nearly 24/7 so able to get a good nights sleep. pool was great & buffet dinner & breakfast had many options to choose from for local & western guests. wifi was also on point our room was in the main hotel 2308 👍👍 ATM on-site which is also handy when needing EGP

Stayed in July 2022

The parking with extra fees which could have been added on the room rate and that's it, I don't like the feeling of going to a hotel and paying parking as if it is a shopping mall. As well as they charged EGP 5 for requesting 3 plates & forks and a knife, which from my point of view is something rediculous while paying EGP 3,350 for a one night. The room bathroom had water leakage in the toilet and shower which was really annoying and frustrating, as we had to call someone to come and clean the mess up from the housekeeping. The room had two twin beds attached I was hoping its a large king bed instead.

The staff are very responsive and friendly, everything was needed was satisified, pool vibes and music infront of the Giza Pyramids view and the Grand Egyptian Museum was overwhelming.

Stayed in July 2022

breakfast is the same every morning

big vast area with multiple pools and restaurants

Stayed in June 2022

outdated

friendly

Stayed in June 2022

Curtains were not clean

Very friendly staff , great hospitality especially Mr Khairy manager of il giardino restaurant for his hospitality and kindness.

Stayed in June 2022

Location was repeatedly a struggle for taxi drivers to find due to ongoing construction, hotel is basically within the construction site. Staff weren’t very helpful, wrong info about Pyramid complex, much confusion when I asked when to find the room service menu. safe was out of battery in the room when we arrived. vent above the toilet fell down in the middle of the night. generally a lot of small issues for a pricey hotel. also even though it’s very near to the pyramids, it’s difficult to walk there across major road crossings

spacious room with a lovely Pyramid view, nice pool and sun lounger facilities, good breakfast

Stayed in June 2022

I didn’t get the same room view (panoramic view) for what I booked, as I was given a side view instead, and I had to call the manager to change the room, and the manager resolved the issue, and it was worth it!

Stayed in May 2022

all was excellent

Stayed in June 2022

they are not telling that gym is under construction before we book

clean view

Stayed in June 2022

Food

The view, service and pool.

Stayed in June 2022

Cleanliness and comfort, Room Facilities, and Attention to Details, Staff are very welcoming and makes you feel at home.

Stayed in June 2022

The concierge service was lacking. I know in Egypt negotiation is paramount and we had fun with this but I did feel Mohammed the person organising this only had his personal interests at heart and not those of the guest.

excellent room, very spacious and comfortable. Service was generally very good and hotel was clean with good facilities.

Stayed in June 2022

dirty toilet and overall bath ok wasn’t well cleaned.

excellent location and view. comfy bed

Stayed in June 2022

The hotel wasn’t very accessible for Uber so sometimes it would take several attempts to get an Uber to arrive. The internet reception and speed in the room was terrible. The only time I was able to get wifi was near the room entrance door or the bathroom and it was terribly slow.

I loved the location next to the pyramids. It was a comfortable large room. The breakfast was pretty good, the service was awesome. Hotel was in a safe location.

Stayed in May 2022

Friendly and welcoming staff, spacious and comfy rooms. Fabulous breakfast.

Stayed in May 2022

Staff is welcoming and friendly, the rooms are spacious and comfy. Breakfast is fabulous.

Stayed in May 2022

Comfortable, location, amenities, cleaness

Stayed in May 2022

Location and View.

Stayed in May 2022

The cost of paying for a pyramid view and having a limited ability to see as the room was a poor view with pool and cranes blocking. Not really an issue but could be better

The staff was extremely friendly and accommodating.

Stayed in May 2022

nothing

the location is amazing

Stayed in May 2022

The rooms with the museum view basically just had views of a construction site, but I'm sure that will change in the near future. Also, it was slightly overpriced compared to other options.

The room was comfortable, the selection of food was excellent, and the staff were really accommodating and helpful. In particular the pool was fantastic - even though the pyramids are a little far off, you still do get a nice view of them. The WiFi was also relatively good and stable throughout the hotel (especially compare with other hotel on our Egyptian holiday).

Stayed in April 2022