The carpet looks dirty, the bathtub really needs to be replaced, and the shower must be sealed because water leaks from the opening, leaving the bathroom flooded within minutes. The bottle of shower gel was completely empty on the day of my arrival, and I had to ask them to refill it. The toilet’s water handle was almost broken and also needed to be replaced. They even charged me for bringing breakfast to the room! I also needed to book a taxi for a pyramids tour, but the staff at the desk were unfriendly, acting as if they didn’t care whether I booked it or not, as if the business could run without addressing my concerns. On top of everything, the coffee didn’t taste good at all!

The room was big enough, and the view from the balcony was amazing. You could see the pool, with the Great Pyramids of Giza standing behind it... so wonderful. The evening live guitar music by the pool, while having a drink or eating something, was truly amazing

Stayed in October 2024

A special beautiful feeling gave us Mohamed from the reception. Thank you 🙏

Stayed in October 2024

Only a personal preference but the gym needs a lot of improvements. I know people don't go only to exercise but I like too. This wouldn't effect majority of people.

Everything about this hotel is great, my second time staying here and I'll most likely return here too.

Stayed in September 2024

We had an unforgettable weekend at the hotel, thanks to the exceptional service and hospitality from the staff. A special mention to Manar from guest relations for her incredible assistance in making our anniversary celebration both memorable and enjoyable.

Stayed in September 2024

Amazing Stay at Steigenberger Pyramids GizaI recently stayed at the Steigenberger Pyramids Giza in Egypt for two nights at the end of August 2024, and it was a fantastic experience. The highlight of my stay was undoubtedly the stunning pyramid view, which offered easy access to the pyramids — a truly unique and unforgettable experience!The hotel itself is beautifully maintained, with a serene atmosphere that makes it a perfect place to relax after exploring the nearby historic sites. I also thoroughly enjoyed the water pool, which was a great way to unwind and cool off.The food was exceptional, offering a wide variety of dishes with world-class quality that truly impressed me. The staff were warm and welcoming, providing excellent service throughout my stay.I would highly recommend Steigenberger Pyramids Giza for anyone looking to explore the wonders of Giza while enjoying the comfort and luxury of a top-notch hotel.

Stayed in August 2024

Everything bad and water droping from the room selling

Nothing disrespectful staff

Stayed in August 2024

It was a lovely peaceful weekend with a professional friendly staff It was a great celebration for my wife BD and everyone was awesome with lovely welcoming and complimentary greetings ( cake, dinner and breakfast) Special thanks to Manar ( guest relations manager) For her great planning for the birthday celebration 🎂 And great room decorations with lovely complimentary cake Thanks very much to Khairy ( hotel restaurants manager) and his team in the pool and in the restaurant He is very professional and have excellent experience with friendly communication skills He did a fantastic surprise dinner in Gardinio restaurant Thanks to all reception team, room service staff and 2 animation team for a beautiful friendly smiling all the time with lovely attitude

Stayed in August 2024

Food, staff not well trained.

Location

Stayed in August 2024

We had a blasting time with lovely accommodation and hospitality They helped me celebrate my husband’s birthday.. helped implement the plan exactly as i wished Highly recommended ❤️❤️ Best team ever .. Mrs Manar & Mr Khairy thank you so much for your great efforts

Stayed in August 2024

The view was spectacular, it was Very clean and close to the pyramids and the grand egyptian museum.

Stayed in August 2024

Staff were super friendly and accommodating

Stayed in August 2024

Great location for the GEM when it opens

Stayed in June 2024

No spa No massage center Parking not free

Pool Clean room

Stayed in August 2024

Very nice and cool

Stayed in August 2024

The staff it was not friendly at all

Stayed in August 2024

Staff was excellent

Stunning hotel and location was perfect

Stayed in August 2024

Pillow, blanket, bed

Just location

Stayed in August 2024

Beautiful views and amazing customer service. Very clean hotel

Stayed in August 2024

Check in procedure very slow, the room staff pillows sheets etc are very old and not clean, everyone trying to take money from you without any reason!

Location

Stayed in August 2024

The staff were great and very helpful

Stayed in August 2024

Bad

Bad

Stayed in August 2024

Rooms are not so clean, stains on carpets etc. Breakfast is not that great.

The view of the pyramid is nice.

Stayed in August 2024

Staff treatment

nothing

Stayed in August 2024

This hotel was much nicer than in the photos online. It is upscale and very clean. We loved the food in the hotel restaurants, fantastic breakfast, great views of the pyramids from our hotel room. The pool was great. My kids loved their pizza at the pool. Very good service.

Stayed in June 2024

I was trying to get in touch with the hotel for 2 days, no answer. The staff is not friendly nor professional. By the pool we waited for the waiters forever. Food by the pool and breakfast was not good. It was too expensive for the service we got.

The location was good, the pool and the room

Stayed in July 2024