Door frame falling apart mirror in bad position to view full length. Could do with one over dressing table/desk. Bed dipped in the middle. Would be nice to change bedding every day. Works were being carried out in the building often the door to the building was left open

The location was great, easy to contact staff

Stayed in April 2025

I'll admit that after reading some of the reviews, I was a bit apprehensive. Meanwhile, the facility was in a great location, safe and easy to access (the application does not cause any difficulties). The first night, unfortunately, was a bit cold (the air conditioning only works up to about 23 degrees) and I got cold, while the last night was quite noisy due to the behavior of other guests.

Stayed in April 2025

A bit run down, too many people in one place

It was in a central location

Stayed in January 2025

Very thin walls, you hear everything. Airco didnt work, bedside lamp didnt work

Location is very good, really central and in walking distance from most major points in Madrid

Stayed in January 2025

Very difficult to get in as the doors weren’t marked property. Once you understood the system it was ok

Good location, clean rooms. Good bathroom

Stayed in November 2024

Great neighbourhood. The room was clean and comfy. It’s a bit expensive for the services (the cleaning fees are not included). The check-out is too early,and you have to payer an extre if you want to leave your luggage in the locker room of the building.

Stayed in November 2024

Remote reception and limited time to contact them made it difficult when we had trouble getting into the rooms The idea of Bluetooth keys sounds great however we had door lock issues with both rooms, taking 30min to get in one night. Rooms are a little smaller for comfort but good amentities provided (private bathroom, TV and A/C)

The location was very close to the main attractions in Madrid but enough away that not bothered by the public. Rooms were clean and the the remote reception was great in responding with all requests and making us feel welcomed

Stayed in August 2024

Room was very small but comfortable for an overnight. (Smaller than expected).

Staff was very responsive. Location in La Latina also very good.

Stayed in May 2024

You could hear everything that's happening outside the room. Only soap was shower gel but the dispenser didn't work. The room (double with toilet) was very small with little space to place the luggage or move around.

Very clean everything.

Stayed in June 2024

They access to the property was a bit of an issue but nothing major

The property was in a very good location, we did walk most of the times. The room was clean. The key didn’t work a couple of times to open either the room or the main door but calling them and resolving the issue was quick

Stayed in April 2024

Not having 24 hour reception. We had an issue with the check in and were unable to enter our room for the night. After getting in late evening with our flight. But the next day were very accomodating to get us checked in.

I liked the convient location. It was very easy to walk around. The room was a decent size and felt quite safe staying there. You needed key entry into the building, into your suite area and your room.

Stayed in May 2024

Only three bathrooms for all rooms, sometimes had to wait. Also a kettle for tea/coffee would be nice, a bit expensive for just a room with no other facilities.

Good location, clean, good communication from the property regarding check in, keys, leaving luggage.

Stayed in May 2024

Location was very close to center and was safe.

Stayed in May 2024

Wasn’t clean, room in need of repair, lots of cracks, wall damage, furniture old and tatty, towel rails hanging off walls. Shower head broken.

Location / size of room / layout of room.

Stayed in May 2024

Very poor windows insulation and thus very noisy room: could hear vehicles below passing by on the avenue, as well as the evening parties going on at the pub on the ground floor. Aircon not working. One of the bathroom locks not working. Generally speaking, the place is not as upmarket as it would like you to believe.

Perfect location for visiting the city centre by foot (literally 5 minutes walk from the cathedral and the royal palace). Other things I appreciated: possibility to book a family room; room size and bedding; lockers for leaving your luggage after having checked out.

Stayed in April 2024

The place wasn’t as clean as I expected. The air conditioner unit was dusty and let the dust out when I turned it on. It wasn’t great.

The location was great!

Stayed in March 2024

Ausstattung Running water from the roof

Location

Stayed in February 2024

It is a completely unmanned property which means you have to fiddle with apps to get inside the building and you have to check yourself in with passport details and photographs etc. A fair few stairs and no elevator.

Great location, clean and safe rooms with a comfy bed and reliable showers.

Stayed in February 2024

The bed was uncomfortable and the duvet covers were not exactly on, it seemed to be to sheets one under and over the duvet

It was in a good location in terms of things to do around it. The key code to get into the room was good

Stayed in January 2024

The walls are very thin so you can hear the noise from the other rooms

It was a good room very spacious and comfortable the balcony was nice

Stayed in November 2023

You need to download an app to check in and open doors. You’ll need a smartphone and data to even unlock the front door and there’s no staff on site. Even with the app, the locks did not always work straight away and I can see it being a huge issue if you run out of data or battery especially because staff are not on site and unreachable after hours.

Clean shared bathrooms. Convenient location.

Stayed in November 2023

shared bathroom and its cleanliness. Also no one one site to help with noisy neighbors at 4:00 am

location

Stayed in October 2023

fee

location

Stayed in September 2023

They made us wait till exactly 2:00pm to get in because the phones unlock the doors and they were not always opening. It took a while to get the hang of it because you always have to turn the knob left. Lockers also took a minute to understand.

Very cute rooms, bathrooms are modern and the location is great! A few minutes from the real alcazar

Stayed in August 2023