The hotel is fantastic. Family rooms are great, breakfast is amazing and staff very friendly!

Stayed in August 2024

Opening hours of swimming pool too late. Should open earlier for morning swimming

Clean, beautiful, 3 min walk from train station, lovely swimming pool

Stayed in August 2024

Nothing

Great buffet breakfast, loads of choice, 5or6 different good bread to choose from from and an cooked egg station with sausage etc Very stylish modern decor. Lovely staff from front desk to everyone else

Stayed in August 2024

It’s hard to say what I didn’t like because the hotel, its location, the cleanliness and the staff was perfect. Would definitely go again if I travel to Madrid again.

The employees made it all worth while. Very professional and super knowledgeable. The family suite was excellent. The pool, fantastic. We only ate one time in the hotel and the portions were huge. Very much enjoyed our stay.

Stayed in July 2024

The interior decor. Belen from guest services and Laura the booking manager were very helpful.

Stayed in August 2024

Very overpowering aromatherapy scent machines, please turn these down or off on a cycle.

Beautiful room, very comfortable bed, lovely facilities.

Stayed in August 2024

It was clean, modern, and very convenient to the train station where we caught an early train to Bilbao.

Stayed in May 2024

Pillows - were not to our liking, would be nice to have a choice of pillows - hard or soft :)

Overall structure and the amenities of the hotel were amazing!

Stayed in July 2024

The guy checking the cleanliness of the rooms entered the room without knocking, without warning, as if he was entering his own room - this should not happen, very uncomfortable situation. Poor communication between reception and restaurant - twice they claimed that we didn't have breakfast, even though we had paid for it, and each time we had to wait for someone to call and confirm that it had been already paid.

Outstanding service provided by the housekeeping staff, particularly the lady responsible for the 7th floor (721). She was incredibly helpful and reliable, ensuring that my room was always impeccably clean and well-organized. Her attention to detail and dedication to her work should not get unnoticed. Upon arrival, I was pleased to find that the room was perfectly prepared, with a crib already set up for my baby. Additionally, the breakfasts at Barcelo Imagine were very good, offering a wide variety of options to start the day.

Stayed in July 2024

Excellent stay! Loved everything. What a swimming pool, excellent breafast and great swevice. We will come back!!

Stayed in July 2024

Very clean & modern hotel, feels completely new, located a few meters from the Chamartin train station (very convenient for train trips for further destinations). A pretty short drive from the airport. The check-in was efficient and fast, the rooms are spacious and spotless clean, a wonderful shower, a refreshing large pool. Excellent hotel, efficient, clean and very comfortable.

Stayed in July 2024

Everything was perfect.

Absolutely loved the Barceló imagine Madrid and looking forward to staying in the Barcelo in Malaga next year too.

Stayed in July 2024

Beautiful hotel with really fun themed decor. The rooms were immaculate with plenty of complementary toiletries and other extras. The pool area was stunning, with towels provided for guests. Staff were really friendly and extremely helpful throughout our stay.

Stayed in July 2024

Nothing

Everything

Stayed in April 2024

Liked everything about our stay there.

The room was larger than expected. Very clean. Comfy bed. Large, beautiful bathroom with an innovative design. Friendly, helpful staff. Large elevators for Europe. Great location near the Chamartin train station, very convenient.

Stayed in June 2024

Nothing

Super convenient to train and airport. Very nice facilities with friendly staff

Stayed in July 2024

Nothing. We didn't have long enough to enjoy everything

Beautifully appointed and very comfortable

Stayed in July 2024

The location is a bit far

The room size is good, The Design of the hotel is good

Stayed in July 2024

The elevators were very tiny, could barely fit in 2 people.

The location was good, more of locals than tourists, which was a bonus.

Stayed in July 2024

Nothing

Everything

Stayed in July 2024

The key card-only access to the elevators was awkward at times w/children.

Close to the train station we used.

Stayed in July 2024

The entire property was 10/10! Location 10/10 right next to train station Food 10/10 Cleanliness 10/10 Staff 10/10 very friendly and helpful Beautiful hotel from top to bottom

Stayed in July 2024

Nothing. It was perfect

Everything. Every little detail was amazing, would definitely return

Stayed in May 2024

Modern , quirky and close to bars / restaurants and metro

Stayed in June 2024

This was my third stay at Barcelo Imagine, and once again, it did not disappoint! Each time I visit, I'm reminded why I keep coming back. The consistency in the high level of service, cleanliness, and overall quality is impressive.

Stayed in May 2024