Food is one point below fantastic

Service and facilities

Stayed in July 2022

TODO EXPECTACULAR. MI HOTEL DE REFERENCIA EN MADRID.

Stayed in July 2022

Each table has a silent bell for service often times this isn't answered or you need to ring it a few times before you got service but once staff were there they were lovely

The hotel is beautiful and the staff are lovely. They have a pillow selection that I wish I'd taken advantage of. There is metro station within a few minutes walk.

Stayed in June 2022

The bar/poolbar personnel could have been more serviceminded, or at least put on more smiles.And of course, eating and drinking at the hotel is somewhat expensive.

You can feel that this hotel has high ambitions. You might have to pay a little bit more than with your average good Madrid hotel, but you also get a better experience overall (4 stars with a plus). The rooms are specious and comfortable and the pool area is a nice feature in the warmer months. Depending on what you want to do or where you need to be, the location is still a bit outside from the city center but can be reached by metro. The fastest way to reach the hotel from the airport is by train with a direct line or a taxi (and not the metro as you have to change lines).

Stayed in June 2022

I really liked the decoration of the hotel and the cleanliness. The room was very comfortable and the staff friendly.

Stayed in July 2022

The hotel menu and food were good but the chef's daily pasta always came with meat and it would've been nice to have a vegetarian option as well.

Spacious twin room, with well thought out layout. Very comfy bed and pillows and exceptionally clean. Friendly staff at the front desk and a special shout out to Antonio who did everything to make our holiday a success.

Stayed in July 2022

food was a bit on the simple side

good new hotel like you want a hotel to be

Stayed in June 2022

plastic palms at the pool; drunk people at the pool, disturbing other guests; wifi very slow and you always get disconnected automatically

very clean, good breakfast, nice stuff, fantastic shower, music everywhere

Stayed in June 2022

Can't find a sigle bad thing

Superior hotel

Stayed in May 2022

absolutely nothing!

this hotel is so clean, the staff are so professional and friendly, the rooms are so comfortable, the pool area is lovely .

Stayed in June 2022

Nothing

Everything was high quality and staff could not have been nicer.

Stayed in June 2022

Isn't very close to a lot of things, have to take a taxi into the city center but that's all. Bar staff could of been a bit quicker with their service but understand they will be busy.

The hotel was spectacular, was a perfect place to get away for a weekend. Great city break. Rooms were very clean, pool was excellent and staff were friendly.

Stayed in June 2022

service by the pool was slow, although that seemed to be due to staffing levels?

everything! we loved the music themes especially

Stayed in June 2022

nothing that we didn’t like! It is a 15 minute taxi to City centre but it’s nice to be slightly outside

Beautiful rooms, spotless. wonderful hotel. Best breakfast ever! Love the 70s/80s music playing in lobby/pool area

Stayed in June 2022

Really liked everything - hotel, pool, restaurant, staff. Just do not park the car in front of the park hotel, broke the glass in my car, and "cleaned" it, to which the guard said - I'm sorry. But this is Spain, this is Ok.

Stayed in June 2022

Nothing.

The room is fantastic and super comfortable. Though the location is a bit far from the Atocha station, the transportation is quite nice with minutes walk.

Stayed in June 2022

Everything

Stayed in May 2022

Great location, brilliant service 👏 👍

Stayed in June 2022

A 15 minute taxi the the city centre and not many restaurants close to the hotel.

The hotel was lovely with unique styling. The staff were friendly, especially Francisco at reception and Adrian & Jose at the bar. Overall everything was great, would recommend!

Stayed in June 2022

Price of breakfast.

Super comfy beds, nice people. Breakfast very elaborate, but expensive.

Stayed in June 2022

It did not have a full restaurant for dinner, there were not good restaurants around and that it was far from the center of Madrid.

It was elegant, classy, comfortable and homey. The staff was very attentive, classy and wholesome at the same time.

Stayed in June 2022

a bit far out from central Madrid, (35 mins on metro) but that was our fault for not realising!

great pool area

Stayed in June 2022

The location is a bit further away from the centre but we didn’t mind at all. There’s a train & metro station next to the hotel & the prices for are uber are good as well.

Very beautiful hotel, the staff was very friendly and attentive. The rooms are quite big, noise free and the beds are the most comfortable ever. The bathroom is nice, there’s a speaker in the room to connect to your phone so you can listen to music while you shower :)

Stayed in May 2022

Line for Omelette can be pretty long (5-6mins) during rush hours and dinning price 35% higher than restaurants outside the hotel and yet limited choices. Requested for wine opener that didn’t arrive at all after 1.5hr, despite 2 reminders. A little far from Downtown Madrid and thus a bit pricey.

Breakfast is superb! Room is spacious and very clean! Location is good as it’s just 5 mins walk to Charmartin Station. Plenty of nice restaurants nearby.

Stayed in May 2022

The design of the Hotel was amazing and there was an amazing perfume smell while we were entering

Stayed in May 2022