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Staff, room, gardens, rooftop pool, breakfast, dinner, parking, snack bar

Stayed in March 2025

Nothing everything was good

It’s so beautiful! Rooms are fantastic!

Stayed in March 2025

B-heaven was not open

The room, the facilities

Stayed in March 2025

Nothing. Everything was excellent.

From the minute we entered the hotel, the feeling of tranquility and luxury was evident everywhere. The check in was smooth as we had the option of booking in advance online which was an added bonus. The staff greeted us with a smile and nothing during the weekend was too much trouble. The room that we had was simply amazing. Huge bedroom, separate lounge and small kitchen. Bathroom had a large shower with amazing waterfall showerhead. Heated towel rail and very good toiletries. Excellent selection of food at both breakfast and evening meal which was of a very good quality and well cooked. The whole hotel is spotless and the service can only be described as first class. This hotel deserves every one of its five stars. The weather was quite chilly over the weekend but the hotel was warm and cosy. Again, I want to congratulate all the staff on their amazing service, from the cleaners to reception staff and waiters. We have never been made to feel so welcome in a hotel and we have travelled extensively. I thoroughly recommend this hotel and will be returning.

Stayed in March 2025

👍🏽👍🏽👍🏽

Stayed in March 2025

We paid for the 1 hour circuit spa but it was a disastrous experience. We were greeted by an unfriendly spa attendant. We arrived in room slippers and she scolded us for not bringing rubber slippers even though she was going to provide us some anyways. Then, we were using the spa at the same time as 6 other people which was so uncomfortable, the spaces were not so big. She didn't tell us where the lockers were were we could leave our belongings, nor where the toilets were, or to keep the noise low during the circuit so there were people who were making a LOT of noise. There was no clock inside the spa either so you don't know what part of your hour you're in or how long you had left. Overall I would not recommend the circuit spa. Of course we complained, and when it was a good thing they refunded us half.

Room was great, really clean and had good amenities. Breakfast was nice, options were pretty basic though.

Stayed in March 2025

Nothing all brilliant

Everything suites and garden and food and staff

Stayed in October 2024

Clean & spacious Breakfast was amazing

Stayed in November 2024

Nothing!

Everything! It was beautifully looked after, staff were really helpful and friendly. Stayed in many hotels around the world, this ranks as one of the best.

Stayed in November 2024

The evening meal could have been better. The vegetable sides did not arrive - we had to ask for them again and by the time they arrived we had already finished our mains.

Beautifully presented, receptionist was incredibly helpful, kind and knowledgeable. Room was superb. Breakfast was excellent with a good choice to suit all tastes.

Stayed in November 2024

Only complaint would be the dogs in the houses at the rear of the property, barking a lot.

A lovely property with high quality facilities.

Stayed in November 2024

Its as spot on

It was fabulous

Stayed in September 2024

Nothing

Staff were amazing, pool area stunning, amazing pool furniture.

Stayed in October 2024

No tea coffee facility in room

Every thing

Stayed in October 2024

A bit further out than we thought.

Excellent staff. Excellent breakfast. Excellent room

Stayed in October 2024

Everything about the hotel was great.

The breakfast was exceptional. The hotel was exceptional. The location was poor but not a fault of the hotel. We would definitely go back.

Stayed in October 2024

nothing

everything x

Stayed in September 2024

Coffee served at the table (breakfast) Able to leave towel and sunbed for One hour during lunch time . Dinner to start at 7pm

The breakfast was superb.

Stayed in September 2024

Short staffed at Bar areas which was disappointing having to wait long while for drinks and snacks

Spotless really high quality

Stayed in September 2024

There were no sleepers in the room

Stayed in August 2024

Excellente restauration

Stayed in September 2024

Expensive garage Some stuff are not nice especially in restaurant during dinner. No quality check, I’ve got like 5 different sangria’s in one day. Every waiter did it differently and only onece it was really good. Food is not 5*. Sorry! But we spent some nights before in Luxor hotel 4* nearby and food was waaay better and with more options. Desserts are really bad! You have to do something about that. For the price of hotel and 5* I expected way more! 5 ways of potato dont give you 5 star experience 😂😂😂. We ate good at dinner only once. I think it was Saturday. They had a lot of seafood and everything was delicious. Other days it was bad canteen food. Cleaning.. omg. It was a battle with cleaning lady and reception. Cleaning is between 9am and 5pm!! So you never know when to expect it. They could knock on our door waking us up at 9am we would rush out to breakfast with our pool stuff and returning to room all tired after 3 hour of swimming and lunch finding that room is not cleaned. With kids in need for afternoon nap at was crazy annoying! I asked on reception for earlier cleaning but they didn’t do anything to help work it. So I solved it myself with cleaning lady ( 20€ tip did magic). Nothing to do with kids except going to pool. Adult “animation” is only Dj music and live singing couple of time per week. We hated that on breakfast and dinner there was no stuff on restaurant reception and we have to wait for several minutes to be escorted to table. After 2 days we just walked to table by ourselves. Sorry but I refuse to wait 5-7 minutes for someone to notice we are waiting ( they have sign “wait to be seated).

Pools, cleanliness of facilities. The ability to use facilities in both hotels (Hills and Palms 100m nearby). Some staff are amazing (Russian speaking waitress in Palms restaurant was amazing in Hills they are all whatever except young guy working in evening) Pool guys was very nice and helpful in both hotels. Family room is very spacious! Bed is very comfortable! We also loved size of towels and huge bathroom.

Stayed in July 2024

A bit crowded in the pool, the dinner of buffet could be better

Friendly staff, new facilities, clean room, spacious and comfortable

Stayed in August 2024

The early breakfast on leaving day was a picnic bag which wasn't brilliant, we would have preferred a slimmed down breakfast in the breakfast room with coffee. We were not asked if we needed a vegetarian option (which we did need).

This is a lovely hotel with a chilled vibe. No rush for sunbeds but also no inflatables or ball games allowed. Rooms were large and comfortable, excellent beds, large bathroom with separate shower and toilet plus bidet. Many hotel guests were Spanish which we liked with a few French, Germans and British. This gave an international vibe and given the fact that many Spanish chose this (spanish) hotel speaks for itself. It's a good one.

Stayed in August 2024