Was disappointed to have to pay a €20 cash only deposit per pool towel for a 4 star resort when they had a copy of a credit card on file they could charge if you didn’t return the towels. They had an ATM in the lobby so I could get the deposit out but it charged an exorbitant fee. Just a bit disappointing and annoying. Also not sure if bathroom is intended to be a wet room but the way the shower was meant you had water leaking out while showering which made a bit of a mess.

Beautiful rooms, stunning pool area, great selection of food in the restaurants, nice and close to the airport, staff were polite and helpful and other guests were pleasant and respectful - good vibes all round

Stayed in November 2023

Bit outdated furniture / without car this location is not great

Size of room, breakfast was really nice - whole complex was ok and I would stay there again (We travelled with 4 year old girl) Definitely car is recommended to have on this location and you can easily do your own day trips Price for stay was ok and I think if pay bit more better would be to stay in Barcelo Royal part of complex

Stayed in November 2023

As a solo traveller during half term, there were understandably a lot of families about and a lot of loud entertainment throughout the day. I didn’t really mind but others might. As the hotel is a resort options for dinner usually involve eating at the hotel which was a great standard but there is not much outside the hotel in walking distance. The beach by the hotel is a gorgeous view of the sea but just rocks and not sandy - there is a bus very easy and cheap to get to other beaches but also something to consider.

The hotel is very clean, comfortable and a really lovely place for a relaxing break in a gorgeous, sunny country. Breakfast was excellent, there really is so much high quality choice. I paid for breakfast only but found drinks and food at the hotel affordable and also great quality. There is a bus outside the hotel to take you to many surrounding beaches and parts of the area and it is also close to the airport making a taxi also very reasonable.

Stayed in November 2023

Some of the aqua gym leaders were not good

The variation of fitness classes.

Stayed in October 2023

Entertainment too loud and runs too late. Adult entertainment starts after children's disco and as outside can hear in every room.

Clean, spacious, well organised rooms Excellent breakfast choices

Stayed in October 2023

Air conditioning in bedrooms poor and so difficult to sleep

Modern , good gym , good food , clean

Stayed in October 2023

Food was OK. Typical all-inclusive food. Got a bit boring but edible. Had issues with air con in room which wasn't sorted for 2 days. Had to keep asking

Really lovely hotel and if you enjoy being active this is fab. 50m Olympic pool, well equipped gym, regular fitness classes. If you enjoy just chilling the pool areas are lovely

Stayed in October 2023

We were welcomed by a cockroach, which is "ok" due nature around. But the following nights we couldn't sleep with the amount of them coming from everywhere. We had to request a spray during the night to try to sleep. Despite that, it was alright.

Food and drinks are nice. The staff are friendly and helpful. The pools are nice, the location was perfect to explore the area. The car rental is right in front, so no issues.

Stayed in September 2023

The hallways carpets were full of stains and there was not to much cleanup going up there.

I liked the view, the good internet signal and the balcony that was spacious and private,

Stayed in September 2023

Nothing.

Great facilities. Great entertainment and great food. Everything that you needed.

Stayed in September 2023

Upon arriving at our room, we were faced with a horrible smell coming from the bathroom. As the maintenance could not do anything about it, we were given a different room later that evening. There were some cockroaches on the floor of the dining area.

The accomodation is a huge resort in Lanzarote, just outside of Arrecife. The staff was really nice and helpful and handled all of our problems in a professional way. We enjoyed the outside pools and the beach as well. We were satisfied with the variety and quality of both the dinner and the breakfast.

Stayed in September 2023

dinner,room very nice and a lot of help from guys in the reception desk.

Stayed in September 2023

The room was clean except for the floor. I don't wear slippers, so I could feel every little bit of dust and dirt on the floor.

First of all, the Cuisine, they cook really delicious food there. We spent a week there and every day they surprised us with very tasty food. The hotel also has a very good location, you can be everywhere in short time.

Stayed in September 2023

Despite the great overall experience we had a the hotel, there were some things that we did not appreciate: right at check in, we were asked to leave a 20€ (cash compulsory) per pool towel, not per room, PER TOWEL, meaning for us 60€ deposit (I didn't have cash on me so I could only take 1 towel, we were 3 guests, what do I do with 1 towel?); I found this ridiculous in a 4 star hotel of this category (I must say that later that night when I returned to reception fo something else I mentioned my disappointment at this and I was offered vouchers for 2 extra towels, deposit free). Also, the hotel is divided in 2 "hotels" separated by a road (with traffic!) and involving significant walking from one to the other; the family rooms and in the "back" hotel where you don"t have sea view and the atmosphere is very noisy, family-type, very loud music, much less welcoming thatn the front "hotel". I asked to be changed to the nicer side but was told they were fully booked there (the hotel is enourmous). Finally, you get a really weird feeling by not being able to access many of the facilities as they are reserved for certaing type of guests, "royal", "all in +", etc., so despite the fact that you are in a top category hotel, you are refused entry to pools, activities, restaurants, bars, etc depending on the colour of your bracelet. This really adds a touch of segreggation and guests are not really appreciative of this (I definetely wasn't)

Beautiful, very modern hotel. Plenty of sports activities, great gym, super sporty atmosphere and guests; I loved joining the Triatlon (300m swim, 10km bike, 2.5 km running), done every Wednesday, great atmosphere, great fun. Food is very food and varied, the restaurants are very very welcoming, modern, inlcude all kinds of healthy food. The main pool is beautiful and with great sea views. For some reason we were given on arrival a VIP guest of the day card, which offered us a free menu dinner at Koi restaurant, a Japanese/Korean restaurant not included in the half board we had; a welcome gift (bottle of champaign in our room) and a 15:00 late departure on our last day, instead of the usual 12:00. Staff at reception were very open and helpful

Stayed in September 2023

Lunch options at pool snack bar. Cockroaches everywhere … hard to fix I know. We had several in our room

Kids club was good. Pools nice. Rooms nice and buffet food Adult Activities 10/10 Staff friendly

Stayed in August 2023

We found hair in the shower in the bathroom and a makeup mark on one of the towels so it didn’t feel completely clean. However overall the room was nice with very comfortable beds.

Very well organised considering the size of the hotel which is massive. This is a great hotel if you have smaller kids. Otherwise it’s a bit of a nightmare with all the music, and ongoing daily entertainment. It can be a bit annoying.

Stayed in August 2023

The shower had no door or curtain, so the floor kept being covered in water. The kettle in my room had spots on the inside which looked like mould or limescale, so I didn't use it to be safe.

My room was bigger than I expected. The housekeepers cleaned it and replaced my towels daily. Great view from the balcony. There was a nice variety of food at breakfast. I have decided to join a gym at home after how well things went at the hotel gym. Throughout the week there were many activities set up in the pool area, such as water polo and darts, and live entertainment at night. There were bus stops right outside the hotel, which made travelling easier.

Stayed in August 2023

Maybe its a personal opinion but the quality of the food at breakfast was not what I expected. Loads of industrial bag frozen products and very little fruit choices. Music and other activities at the pool were totally unnecessary.

Very nice place, spacious and cozy. Staff were very friendly and kind. I recommend going for a sea view room, totally worth it.

Stayed in August 2023

The tables around the pool never seemed to be clean and often not enough staff at dinner to clear tables and reset in time. The room was clean but dated and didn’t look like the nice rooms shown online

The amount of pools, the gym and the children’s entertainment/kids club

Stayed in August 2023

We started in a non Royal Room, after a jittery start the staff moved us (upgraded us) to the Royal rooms and we had a front line suite which was beautiful! They couldn’t have done more for us (even if the kids missed the bunk beds from the old room!!)

The staff are absolutely amazing. Couldn’t do more for you. The entertainment for the kids (mini disco and Barcy😃)are so excellent. Once we moved to the Royal area as well the accommodation was superb. Good is great and we were only half board.

Stayed in August 2023

My room was a bit too hot, even with the air conditioning on. However, after I mentioned this to reception, they brought us two fans so the problem was solved.

Great facilities, friendly staff and near to the airport.

Stayed in August 2023

Not enough leisure pools and areas where you could be apart from other guests if you wanted to.

Amazing Olympic pool and gym. Lovely size room.

Stayed in May 2023

There is plenty to do for all the family. Activities for adults and children. Very clean and plenty of staff. We checked out at 11.30 and airport transfer was 16.30. Full use of facilities and all-inclusive still available to us.

Stayed in July 2023

Everything was good.

Everything was really good. The staff were really nice. Overall enjoyed the stay.

Stayed in July 2023

Sun-beds and pool towels policy needs improvement. Buffet restaurant should have description labels of the food served as it is really complicated and dangerous for ppl with food intolerance and allergies.

Good location and facilities. Large room and balcony. Proper hairdryer , spacious bathroom and loads of wardrobe space . Bed and pillows very comfortable , large bath towel towels .

Stayed in July 2023