Cramped toilet. Small and in my opinion totally inadequate shower with no way to actually raise and maintain the shower head above one's head. Equally wash basins in the room not my idea of a good plan. On the first floor one could feel the vibrations from the trains below as well as the movement of people in the reception.

Clean room. comfortable bed, good lighting. Obviously very well positioned directly over the train station.

Stayed in February 2024

The room given was all open consept. There was no separate bathroom and we definitely felt a lack of privacy within the room. The cafeteria food wasn't the best either - some dishes were over seasoned or too oily.

Great overall theme, the place is clean and neat, and is right next to the train and metro. Definitely worth the money.

Stayed in February 2024

The lobby was a bit shabby and smelled funny (some kind of chemical?). The decoration (NASA and space motives) looked a bit kitch for my taste. The indications to find the hotel, including the signs on the walls, were misleading and confusing.

Conveniently located on top of the Sants railway station. Despite the closeness to the trains and metro, the rooms were surprisinly silent. The rooms were small but they were comfortable.

Stayed in January 2024

Since our previous visit, the hotel has been re-fitted with a space station theme: “portholes” on various walls offering photographs of planets ;a clunking lift from station level to reception; a bar where the only seating option is stools at high angular “work stations” (forget pulling up a chair for a group chat). It may appeal to the under 10s, but what proportion of the clientele do they represent? The hotel offered little of the quiet, classic comfort that we remembered .

We booked this hotel for its proximity to Sants station, having stayed there in quiet comfort pre-pandemic.

Stayed in January 2024

pleasant

Stayed in December 2023

Front desk quick response but no actions to solve the issue. Small room, insufficient ventilation inside the room. Understand that it’s winter time but with all windows and door closed, no aircon to cool down room temperature it’s stuffy and sweating to sleep.

Convenience location for travelling with trains on both intercity and within city.

Stayed in December 2023

The room for 3 people was too small.....the price was phenomenally high for a small room

Location is right above the train station....close to Placa's de espania....nice ambience....tasty breakfast

Stayed in January 2024

The staff, the tiny room, the coldness of the place. I couldn’t wait to check out

I initially booked this hotel for the location as I was travelling with three small kids and entered Barcelona via the main train station and exited the same way therefore I thought it would be more convenient to stay at this hotel. I had booked two rooms. The staff were very unwelcoming me sour. The rooms look more like dormitories than a hotel room. We had no idea that breakfast ended at 10am and not 10:30am and arrived at 10:10am to be turned away. We asked for just one yogurt for the baby and was directed to the bar to go purchase one. The breakfast area was still filled with food and there were guests still eating however we were not allowed to just grab one yogurt.

Stayed in December 2023

Rooms are a bit small.

The location is perfect. Staff are really professional and welcoming.

Stayed in December 2023

The disabled room with accessible bathroom was poorly designed to the point I could not shower or go to the toilet . The toilet was not an accessible height toilet so unusable to the point I had to go the the train station to go to the toilet.The shower had a ridge surrounding it which was difficult to drive over for a disabled person, but even worse the shower stool was tiny, jammed against the wall and with no handles to support one. It was not safe or comfortable -just a token gesture. Even my husband could not use the shower stool, it was so uncomfortable with back rubbing againstthe wall.

Location was good for trains and taxis.

Stayed in November 2023

Total inflexibility. I was very unwell and wanted to cancel breakfast. The reception staff advised me to ask the restaurant staff for a packed breakfast. The restaurant manager refused to do this even though I had been ill all night and was unable to keep food inside me. I was travelling to Paris and needed to take some light food with me. Totally inflexible and nasty of the manager. Very unfriendly and not 4 star hotel service as one would expect. It was like they are doing you a favour by the customer going to the restaurant. No 24h room service. I arrived at the hotel at 23.15 and needed to have something to eat. The bar restaurant had closed at 23.00 and reception only had sandwiches to sell. I could not eat this. The room needs updating. The light above the safe would not turn off and was flickering all night. Shower adjustments would not work, so had 2 showers working at the same time. Not a superior room that I had booked. The restaurant service fell well below this and I had far better treatment in a 2 star hotel.

The reception staff were friendly and welcoming. They understood that I had been ill all night and suggested to get a take away breakfast

Stayed in November 2023

Excessive noise completely disrupted my sleep, with persistent extremely loud music running from 11PM to past 3AM the night before a very long haul flight. I needed to be awake at 3AM so that I could leave the hotel at 4, and unfortunately, I was never able to sleep that night due to the incessant dance music. Would absolutely NOT recommend this place. I complained to reception, and they were not transparent in letting me know that there was an event going on that would last to the early hours. It's so unacceptable that this was allowed to go on in a hotel where guests are transiting and expect peace and quiet. I have never had this issue anywhere else!

Location was good.

Stayed in December 2023

Noisy from the room upstairs

The location was convenient for us because we needed to take the train to go to Girona but it wouldn’t be convenient if you want to visit the city.

Stayed in November 2023

The hotel is overpriced especially for the location it is situated in - on top of the train station and far from the city centre.

Clean room, staff friendly.

Stayed in October 2023

The air conditioning just didn’t work from day 1, but nobody would listen! On our last night, it was realised a problem existed and we were offered another room, which we didn’t utilise as our onward journey left very early the following morning.

Proximity to everything. Staff were very accommodating when our room wasn’t ready on arrival (ladder and ceiling boards in room, obviously air conditioning maintenance). We were given free breakfasts, which was appreciated.

Stayed in October 2023

Not really

Location is excellence

Stayed in October 2023

slightly overpriced, lack of fresh air, restaurant not working in the evening

modern design, comfortable beds, good breakfast

Stayed in November 2023

Having 3 space themed models in the lobby and a few spacy pictures on the elevator does not make it a space theme hotel, it was very meh! in that respect

Good location above the train station for an early train journey, friendly staff and good breakfast and clean rooms

Stayed in October 2023

Toilet door didn’t close Shower had lots of black mould Air con did not work No coffee No hair dryer Carpets filthy in passages Definitely not a 4 star

Location and bed comfort

Stayed in November 2023

It was suffocating inside the room. Poor air conditioning or ventilation system. It didn’t work trying several times

Stayed in November 2023

felt cold, poorly maintained,

not much

Stayed in November 2023

Checkin takes too long and seems complicated compared to other hotel receptions. Not enough lifts - to rooms and to station. Took 20 mins to get out of the building with heavy rucksacks (so stairs were not an attractive option).

Perfect location for train travellers and well thought out rooms with views.

Stayed in October 2023

The 'spaceship' decor is a horrible joke. Whoever suggested and approved needs to be fired, I would NEVER recommend this hotel to anyone without warning them how bad it is.

Stayed in October 2023

The room - Dirt everywhere. Like bulb hanging off and just uncomfortable

Staff was good spirited

Stayed in September 2023

The blind in the room was broken and the housekeeping staff broke it further and nobody came to fix it. Very disappointed with that

Beds and pillows were amazing. Bfast was excellent.

Stayed in October 2023