Food, for breakfast and evening meal was very disappointing. Definitely not five star. Bedroom was not a suite. It was merely two adjoining bedrooms, one of which had been cleared of beds etc

Stayed in March 2025

There were only twin beds available The bathroom needs a bit of work like refinishing the wooden items and changing the kit between tiles Could not connect the TV to any apps No sandy beach nearby

The pools The room was very spacious The food was delicious The staff was very polite The balcony was amazing There were free activities like stargazing, kayaking, workshops etc Great view and paths in the area

Stayed in March 2025

The constant boom box hideous music and the ‘singer’ around the pool. Not everyone wants their peace shattered by entertainment - mediocre at best. It’s like being in 1970s Spain with my parents again!

Clean and interesting architecture

Stayed in February 2025

The Royal Level is quite a bit more expensive so it was annoying to see several people without Royal Level wrist bands taking their kids (often noisy!) to swim in the RL pool as it was heated quieter and shallower. New Years Eve was a bit of a disappointment, the food was fantastic but the entertainment was pretty much the same as any other night apart from a disco. Having stayed at the Bahai Fantasia the NYE last year it doesn’t compare!

The hotel food was exceptional, it is definitely worth upgrading to the Royal Level as their restaurant is much quieter and you are served food to your table if preferred. The pool is also a lot quieter and right at the front of the hotel overlooking the sea.

Stayed in January 2025

Room was a little meh, ran out of most products and not refilled, didn’t have any water at all one morning and no hot water the next.

Royal level pool and service was brilliant. Plenty of beds and no fighting. Food was really good.

Stayed in November 2024

we were half board, there should have been an allowance against the bill when using one of the restaurants,

the staff were very efficient and friendly

Stayed in October 2024

Main problem was there were insufficient toilet facilities throughout the resort, given the number of guests being catered for.'There were several occasions where queues for the loos caused me to panic

Great choice of food, breakfast, lunch and dinner, friendly efficient service. We had a Royal Level booking so all the food and drinks were included even the top shelf brands. The exclusive Royal Level swimming pool was a haven of peace & tranquility, with a great selection of freely available Cocktails.The evening entertainment was varied and professional.

Stayed in September 2024

staff were wonderful, the place is beautiful, would definitely return. able to cater for our vegan & gluten free dietary requirements - big shout out to Jonathan who looked after us and made us confident the food was safe for us. thank you!

Stayed in September 2024

After a room clean, only 1 towel was left in my room. I had to call reception 3 times to ask for a 2nd towel and this wasn’t delivered to my room until 6 hours after the first call. My balcony door was left unlocked after a room clean which was concerning as my luggage was left temporarily unsecured. Drinks glasses often weren’t cleared away from the day before, so the royal level pool would open and dirty drinks glasses were left from the day before.

Absolutely outstanding food and service in the royal level restaurant and royal level pool area. All royal level areas were very pleasant, comfortable and relaxing. Royal level reception were incredibly friendly and helpful throughout our stay.

Stayed in July 2024

The entertainment in the evening wasn’t great, didn’t particularly capture my attention and was very stereotypical of any family resort in spent, that’s not necessarily bad but didn’t match the luxury ‘sell’ of the hotel. The food was a bit hit and miss and ended up just paying for evening meals in the restaurants which were much nicer. It would be even better if the royal level pool did snacks, felt like an effort as it’s such a huge hotel site to get dress and walk across to somewhere where there is food in the day. The hotel beds weren’t particularly comfortable.

The entire site was clean, luxurious and is designed in a way that means it always feels quiet and peaceful even when at capacity. In the Royal level pool, the drinks and poolside service were fantastic and loungers/beds comfortable.

Stayed in April 2024

too many ants in the room no deck-bed available around the pool after 10AM

great variety and quality of food at royal level restaurant clean facility kind and helpful staffs large and comfortable bed

Stayed in May 2024

Coffee-maker wasn't working

This is a very comfortable hotel, with very good facilities. We ate at the Spanish restaurant, where we enjoyed an excellent meal. I used the electric car charger (Endesa network) and it worked faultlessly.

Stayed in February 2024

Hotel is a little tired in places

Handy for the airport. Good size room in the royal level

Stayed in January 2024

Could do with an extra tennis court. Near airport.

Clever design on the footprint with interesting flow of pools down to the sea. Staff were lovely and friendly and great service in the Royal level.

Stayed in January 2024

The air conditioning had to be run all day to keep the room comfortable. The hand held shower was broken and the mount to hold it to the wall was broken as well.

We had half-board at the Royal level and both the breakfast and dinner were outstanding. The breakfast, dinner, and pool staff were incredible. The location was great for us, much quieter than other locations on Tenerife.

Stayed in September 2023

Friendly staff - especially our waiter Victor!! Loved the Italian restaurant too - amazing pizzas

Stayed in July 2023

Sound insulation in the rooms was poor, and noise from adjacent rooms and hallways could be heard clearly. Additionally, the room interiors were outdated and could benefit from some updating. Lastly, the plumbing fixtures in the bathroom were also dated and in need of repair, which detracted from the overall experience.

I enjoyed the hotel's food, particularly the breakfast buffet. The Royal Level beach and bar were also great features, and the staff were friendly and welcoming.

Stayed in May 2023

The app promoted by the hotel to use for services was not well utilised, in some cases I had to follow up requests such as room service. The interactive map however was very handy and should be promoted more over the physical one.

The staff were very attentive, friendly and helpful. The complex was large with a lot of different areas to relax so it never felt overcrowded.

Stayed in March 2023

The gym was poor - old and poorly maintained equipment and a water cooler with no cups (on any occasion when I visited).

The Royal Level breakfast/restaurant was high quality. The Royal Level receptionist (Monica) was great as were the staff at the restaurant and pool lounge (particularly Victor).

Stayed in March 2023

I didn’t find the initial reception very welcoming and felt they rushed over the benefits of me being in the deluxe room/ royal level. My room wasn’t cleaned one day and I had to inform someone in charge. Not good availability for spa/ therapist considering it’s such a large hotel

lovely facilities, lots of areas to relax poolside and good selection in restaurants

Stayed in February 2023

There are currently building works going on next to the hotel which is a total eyesore, unfortunately our balcony faced these building works. The service in the Royal Level Restaurant was excellent, however, the buffet food was, in our opinion, not hot enough and plates were not heated which didn’t help. Also, the dress code in the Restaurant was not adhered to or enforced which was disappointing.

The location is perfect for those wishing to be away from the busier resorts. The hotel is very large but you soon get your bearings. All staff are very professional, helpful and welcoming.

Stayed in January 2023

The hotel is definitely not a 5 star establishment. The lifts were in need of cleaning and some tlc along with some of the communal areas, especially the doors exiting onto the pool areas. Unfortunately the Wellness/Spa service was poor. We were unable to book any treatments due to shortage of staff.

Staff were very pleasant and helpful a big thank you to Charleen. The Royal Level pool and surrounding area was very nice and well equipped. The food and service in both the Royal Level and Dolce Vita restaurant was excellent.

Stayed in February 2023

we paid extra for Royal level but the view from the room was of a building site, there wasn’t the fizz welcome reception as advertised. the royal level restaurant on all inclusive was nice but I actually preferred the main buffet anyway in the evening. given there’s the cute fishing town within walking distance we would probably not stay all inclusive if we were to come again. we ate out for dinner and lunch twice and the restaurants outside the hotel far exceed a buffet experience (as is always the case with all inclusive food). the mini bar wasn’t replenished once, we had to call daily to be given some cartons of water.

comfy beds and pillows clean rooms the location - plenty of places to wander: 10 minute walk to the cute seaside town of Los Abrigos - the restaurants do amazing paella, Canarian potatoes and bruschetta - a must! The nature park, and the little town with bars and the restaurant called Old Fashioned. Then another harbour about 40 mins walk away.

Stayed in February 2023

room service and poolside service could improve

excellent food

Stayed in February 2023