Hotel was expensive for the stay but only what you would have to pay for such a central location in the heart of many capital cities. However, this is balanced out by the hotel bar and restaurant being reasonable and we found eating and drinking out in the city less expensive than many decent restaurants where we live in Surrey and certainly cheaper than central London!

Fantastic location on Plaza de Espana, so very close to the centre of Madrid. Upgraded to a Premium room from Deluxe on arrival so that was a nice touch from the hotel. Royal Palace is a 5-minute walk plus Parque de la Montana, shops and restaurants. The location meant we did not need to use public transport apart from visiting the Santiago Bernabeu via Metro (15mins). It is a beautiful, clean city and felt very safe (including on the Metro system.)

Stayed in October 2024

On the more expensive side.

Excellent staff service. Rooms incredibly clean. Very central location

Stayed in September 2024

My room was not ready upon arrival

Very good!

Stayed in September 2024

Communication. You could never contact the hotel directly. When emailing a question, you were given a ticket number and when they finally got back to you 4!days later, they never really answered your question. When I ordered a taxi for the morning, the girl forgot to do it, so we had to wait for them to quickly order one that morning. I did not like that at all. Communication was terrible. Not personable at all like the boutique hotels we had stayed in previously.

Clean and comfortable.

Stayed in September 2024

Nothing

Everything

Stayed in September 2024

Great location, amazing breakfast and good pool/sauna.

Stayed in September 2024

It’s located in Plaza España which is very centric. Also the staff is was always very helpful and provided excellent service overall.

Stayed in September 2024

Just perfect!!!!

Stayed in September 2024

The location was spot on . The service was impeccable they couldn’t do enough & was of an extremely high service!!

Stayed in September 2024

Espectacular , todo impecable

Stayed in August 2024

Getting charged for a takeaway coffee

The breakfast was really nice and fresh and all the staff were super friendly no traffic noise could be heard and the room cleaners were really nice plus the receptionist on Tuesday morning was super hotb😍

Stayed in September 2024

Excellent location , very helpful and kind team, especially " Ahmad" at reception

Stayed in September 2024

Room service operator could not understand me so sent a wrong dish. The tray was not removed from the hall until the next morning.

The bed, the shower, the breakfast was fantastic, room service was pretty good.

Stayed in August 2024

Nothing

Lovely room with great view

Stayed in September 2024

Breakfast was good, but unreasonably prices in comparison to what some of the other hotels were charging for their breakfast buffet.

Stayed in July 2024

The breakfast was same every day. For a luxury hotel, a Coffee machine in the room would be great

Great location good breakfast helpful staff

Stayed in August 2024

It’s a wonderful hotel, great location, and the staff is so friendly and helpful especially Catharina. We loved it and would recommend to anyone to stay there.

Stayed in July 2024

The people who woke up there were very very professional yet friendly

Quirky but smart

Stayed in August 2024

Barceló Torre is located in a great location, the hotel is beautiful and inviting! Close distance to the Palace, Gran via and everywhere is pretty much walkable distance.

Stayed in August 2024

The pool is quite small and has the depth of 1 m.

The staff was really friendly and kind. The hotel is clean and well equipped. Also the location is top! Super close to everything you want to see in Madrid

Stayed in August 2024

We booked the exact same room with my Sisters on the same date and time and I had the least number of people in my room but mine turned out way more expensive. I pointed out the error to the reception staff on checking in and they said they could not do anything about it. This unwillingness to help resolve this issue put a damper on my stay there.

The location and the rooms were spacious.

Stayed in August 2024

You have to take to different elevators to reach the room.

Nice hotel.

Stayed in June 2024

Every thing was fine with the hotel, very central

Didn't eat in hotel. Hotel is very central to everything. Great position even a view of the city.

Stayed in July 2024

Location was wonderful,easy walking distance to many attractions in the centre of beautiful Madrid

Stayed in August 2024

Check in process, staff, the rooms , breakfast, location , price - everything about this hotel deserve 10 The staff was amazing always with a smile and a real will to help. We also fell in love with the shower head. the best we ever tried. We would love to come back

Stayed in August 2024