Reception staff is friendly, but is not really capable with helping you around town when asked. E.g. 16 May was apparently a bank holiday as the 15th was on a Sunday, but still then sent us to a closed museums. And when asking around restaurants or helping with a booking in Spanish it not really worked out.

Great breakfast, easy to reach, good location, very friendly staff.

Stayed in May 2022

The room was small in size. With two full-size bags, there is hardly any place to move around for two people.

Superb location. Great view from the city-facing rooms. Good buffet breakfast. And above all, very polite and attentive staff.

Stayed in May 2022

I paid extra for the room while my friend paid less

The location and the staff

Stayed in May 2022

loved everything

Stayed in May 2022

the room service menu was very limited

Stayed in May 2022

-

Excellent breakfast, great beds and very hygienic! Kind and warm help from staff Great bath and douche! Really great soap in the bathroom!

Stayed in May 2022

Beautiful hotel in a fantastic location, near all the attractions. The staff are very polite, professional and they go out of their way to ensure you have a pleasant stay

Stayed in May 2022

nil

amazing

Stayed in May 2022

The numbers of beds at the swimming pool were less than the amount of people allowed in the swimming area.

Great breakfast. Amazing comfortable room and a great location.

Stayed in May 2022

the shades were not clean i think there was a stain of blood

big room light colors

Stayed in May 2022

I have been to suites with way better setup. This one didnt have a kitchenette nor any appliances (no microwave, no sink to wash dishes) No phone outside the bedroom except the 2nd bathroom! One day cleaning was done very poorly. Though we asked for no cleaning we still got knocked on our door asking if we need service. The fact that you need to take to elevators to get to your rooms not ideal. Pricey menu for meh food. 37 euros for grilled chicken and buttered pasta No coffee was replenished for two days. Though we asked for a crib in advance, we had to ask for it again after checking in and it took a while for them to get it. Not so accommodating during the electricity blackout for a family with kids (even the elderly) even when they had the service elevator running Good and bad, got some birthday sweets delivered to the room when it is no ones birthday! Maybe we had someone’s else cake. Didnt get it until later! Bath tup shower had inconsistent temperature (keep getting cold and hot water at the same time)

Its location Our suite was spacious Breakfast was really good They were accommodating to specially prepare a meal for our child but it was pricey Some staff were very gentle and helpful Fruits were replenished daily Beautiful view of gran via from the balcony

Stayed in April 2025

Couldnt really relax anywhere in the room except on the bed as no real seating. Wifi was terrible in our room- very poor for a 5 star hotel. TV didnt work properly perhaps this was also due to the wifi problem, I'm sure though it is something that they will fix.

Staff were excellent - so polite and helpful cant praise them enough. Breakfast was very good. Shower in the room was very good.

Stayed in April 2025

Had to move room twice. Put near noisy elevator. Heard rattling every time went up.

Good location

Stayed in February 2025

I booked it because of a swimming pool, but it was closed. The paper holder in a toilet made it impossible to use it safely. I had to catch a maintenance man to correct the problem but the front desk never sent anyone at all in 3 days

Nice location, nice room, good restaurant

Stayed in March 2025

The claustrophobic room facing a shaft and a night club going on most of the night.

Location

Stayed in February 2025

Have to take 2 lifts to get to the 7th floor

Stayed in February 2025

Reception staff were good and helpful.

The bed was uncomfortable. There was never enough coffee and milk in the room.

Stayed in February 2025

Wi-Fi didn’t work. Unfortunate toxic smell from works being carried out on the ground floor. Couldn’t stop for a drink at the bar but staff brought drinks to 2nd floor.

Rooms luxurious and spacious

Stayed in November 2024

Everything was fine, nothing was exceptional.

Stayed in November 2024

Bathroom does not have proper door between bedroom. Not very good for a couple

Clean, tidy, nice staff

Stayed in November 2024

Pool and sauna opens at 10:00 am which is incompatable with breakfast closing at 11:00/11:30 am. Room was overlooked by the gym and had views of an office block. Two seperate lifts required to get to the 8th floor. Breakfast was over price and abit limited and €20/pp/day. Hotel made me unwillingly upgrade due to room availability. My accomodation request for a double bed and bathtub in room was not honoured. Swimming pool is shallow and short in length. Water was supplied in small 500 ml bottles, which if you are staying on the 8th floor; and are thirsty you are in trouble.

Gym is spacious. Pillows comfortable. Central location. Nice sauna and pool.

Stayed in November 2024

I have stayed at numerous 5-star hotels across Europe and interacted with many receptionists, but my experience at this hotel was far from satisfactory. Upon check-in, the young man assisting us was incredibly rude and even sneered during the interaction. This lack of professionalism is unacceptable, especially for a hotel that positions itself as a premium establishment. To add to the disappointment, on the day of check-out, another receptionist attempted to charge us an additional €75 for breakfast. This was despite the breakfast initially costing €200 as stated on the first day, yet on the last day, they asked for €275. After I double-checked with her, she admitted it was a "minor mistake." While everyone can make errors, such issues are unsettling and create mistrust. This hotel urgently needs to improve its customer service by hiring and training more professional and courteous reception staff. My experience here fell far below the standards I have come to expect from a 5-star establishment.

The room was clean, and the housekeeping staff were accurate and fast and incredibly polite, ensuring everything was well-maintained during our stay.

Stayed in November 2024

- Some items in the room were worn out and needed to be replaced (Iron, Iron board..etc) - Bath room is small - Staff are slow in processing the check-in (we were tired and arrived from a long trip, yet the check-in she seemed like a new employee or under training)

- Location great location near main areas - Staff are helpful when needed - Clean and room was ok size

Stayed in October 2024

Old hotel that's not really 5 star by any means

Pretty good service and breakfast

Stayed in October 2024

We were on the fourth floor facing Piazza España, and it was quite noisy from sirens from emergency services on a Saturday night. .

Modern rooms which were well appointed. Compliments to the breakfast chef on the egg station who made a fantastic omelette. The breakfasts were very good with lots of choice.

Stayed in October 2024