Check-in is very late and even when we arrived and hour after the check-in has started, the room was still not ready and we had to wait longer. The room was in awful state - everything was chipped and dirty, bathroom sink was made completely of glass, which also has been damaged in places (no sharp edges to be specific). Toilet and shower were not cared for in quite some time. Double bed is not an actual double bed, but a single bed and a separate folding bed of the same size put by its side, so it constantly rolls away, creating a gap in the middle.

Location is really convenient to get to the center - metro, tram and bus stations are all within 3-5 minute walk. Hotel pool and hotel bar are in good condition and the staff is friendly.

Stayed in May 2024

Room cleaning is very good.

Elevator very bad.and busy.with waiting time more than 5 to 10 minutes. Room Is very dark no enough light..

Stayed in May 2024

If the concierge hadn't made it a point to tell me he'd been working in hospitality for eight years, I would have assumed it was his first day.

Stayed in May 2024

Overpriced

Comfortable beds. Clean

Stayed in May 2024

No iron or coffee making facilities in room which you would expect from a four star. Prices for ironing a shirt 8 euros!!! I requested a cup of hot water to take away and was charged 1.50 euros for it plus 30 cents for the disposable cup. Couldn’t believe it!!!

Room was ok but a little dark. Bed was comfortable. Housekeeping good. Staff very friendly.

Stayed in May 2024

The property was absolutely disappointing. I felt that travellers were just seen as money sources without paying any attention to the basics of hospitality. Besides, the staff continuously apologized for their management.

The only real friendly and service minded staff member David.

Stayed in April 2024

A bit far away from the centre

Everything

Stayed in May 2024

The room was extemely hot in heat and the windows do not open not even an inch. There was terrible noise from the morning and throughout the afternoon and I complained about this and apparently there is construction going on. The staff were not overly helpful. The aircon buttons were broken. The fittings were lose for the light switches and other fittings. The shower was not great either. I stayed in another nearby hotel which was way better than this one. The room was also extemely dark and eery in the bedroom part. The double bed were two single beds put together which was extemely uncomfortable. For the star rating of the hotel , it did not live up to the expectation, I have stayed in many hotels in barcelona and they have been much better and at similar prices. The overall experience and stay was not great. The facilities were not good and neither was the room , the only thing that was good was the housekeeping. Everything else was a disaster.

Stayed in May 2024

Water in bathroom was hot or cold. Wc was runing wather all time, shampoo was in bathroom on bath not on wall, they could fix it in one week! Brekfast was fajn to choose but nor really 4* quality. I mean never next time.

Near congress.

Stayed in May 2024

Bad coffee, bad communication, not standard of 4*

Just location.

Stayed in May 2024

I think it could have been a bit cleaner, the corners of the room were a bit dusty and had some hairs.

I loved how the room was laid out, the pool, the dining area and so much more!

Stayed in May 2024

In my room the bathroom didn’t have door! So the room and the toilet were the same also the AC wasn’t working - I went to the reception and they said “sorry we don’t have another room available”, my friends that had room at floor 22 could’t sleep because all that floor was stinking very bad! At least their room was changed. I do not recommend this hotel at all. It’s a 4stars hotel, but you can consider it a hostel

Stayed in May 2024

Multiple days i had to wait so long for the elevator i had to take the stairs. 38 stairs down and then 38 stairs up again. Every single day my key cards were not working. Every morning there was hotel staff drilling holes in the walls in the room next door. Why would you do that knowing you have paying guest? I also paid foor parking but the hotelstaff forget to mention where to park, and also forgot to put our car in the system of the garage.

The vieuw

Stayed in May 2024

The rooftop pool area isn’t very inviting. The room lighting is some of the worst iv ever experienced. The location isn’t great. We had to regularly get Ubers which was costly

The pool on 3rd floor was lovely as was restaurant next to it

Stayed in May 2024

Not able to open window to let the fresh air inside of the room, the handed of the windows was removed... I think I know why but they have to find a way for people who are coming to be able to open windows. Safety reasons for children and adults but still not okay to not being able to get fresh air in the room.

Everything was okay with one exception

Stayed in May 2024

Really comfortable to stay in, friendly staff, amazing location close to the metro station. Very clean!

Stayed in May 2024

Very basic

Good location

Stayed in May 2024

Absolutely amazing stay. Room was perfect with an amazing view. The hotel was clean throughout and the room was spotless. Breakfast had a wide choice of variety and the location was absolutely perfect. Will definitely be returning. Best hotel I’ve stayed at in Europe so far. Thank you.

Stayed in May 2024

The noise from upstairs from building work woke us every morning during our stay. We told the manager but he couldn’t offer us anything to help the matter. Very disappointed.

Stayed in April 2024

Nothing

modern and clean staff really helpful with everything

Stayed in May 2024

N/A

The accommodation was perfect for my stay.

Stayed in April 2024

In that kind of hotel you are expecting for coffee making environment in the room wasn't even hot water machine, We took a room with balcony, the balcony was empty no table no chair to seat, when I ask why they say this is it...😳

Breakfast

Stayed in May 2024

Was charged the full amount even though the current hotel was having a refurb and noises came through to our room Above the shower it had rusty roofing and blinds stopped working half way .. shouldn’t of really been charged full amount when the hotel is half way going though a refurbishment

The two options of the pools Regular room service and cleaning

Stayed in May 2024

The location is not bad per se, e.g., the sea is quite close, but you need to be aware that you have to take the metro to reach the center (which we knew it and we also had some days in another hotel in the center). What was really annoying: - There was constant very high-frequent sound. It was not super loud but easily audible to both my girlfriend and me. It was clearly audible during the day (even with background noise) and even more clearly at night. So I went (admittedly quite late in the evening) to the lobby to inform them about it because it persisted even if we turned of the AC and removed electricity. However, the person at the reception seemed not to believe (I don't know why because I did not even ask for another room or so, just wanted to have them know and hopefully fix it). He promised to send someone within five minutes. After twenty minutes I called because nobody showed up. Then a technician came. Unfortunately, he was aged over 50. As you may know (and I thought it is common knowledge), with progression age the ability to hear sounds of high frequency declines gradually, i.e., a twenty year old is able to hear frequencies that are inaudible to a thirty year old, who in turn is able to hear frequencies that are inaudible to fourty years old etc. So I told the person at the reception who still seemed not to believe. Hence we went sleeping with ear plugs and I went to the lobby the next morning, when two different people staffed the reception. I explained them everything, and as one of them seemed to be young enough (fyi: I am around 30) to hear it as well I asked him to come to the room (to avoid that they do not believe again). However, they preferred to send another technician. Despite me asking for a young person (with explanation why), they sent again a much too old person. So I went to the lobby again.

Clean, nice shower, good view.

Stayed in April 2024

We had to wait for elevator

It was clean an comfortable

Stayed in April 2024