clean, beautiful and the food awesome

Stayed in June 2023

1. The bed for the double bed room is assembled by putting two single beds together, leaving a noticeable gap in between and it was quite disturbing. 2. We found stains on the towels and the sink of the bathroom is draining very slowly-to me it seems the hotel was built with great facility but as time goes by they need to be renovated.

1. The staff of the hotel are very responsive and friendly. 2. The room is with good view and the location of the hotel is close to seaside and a shopping mall.

Stayed in April 2023

Slightly overpriced to eat there.

The hotel was easy to find, in a nice location and easy access to tubes to go into the centre. Hotel was clean and staff were lovely, nice facilities, would use again. We had an amazing view of the city.

Stayed in June 2023

room needed badly upgrading, it was old, shower leaked all over the hotel floor as had a busy door. window blind didn’t open as it was electric and faulty and I paid for sea view!! Worst thing about the whole experience and hotel was it’s the only one I’ve been too in Barcelona (and I’ve stayed in many) where everything has to be paid upfront! Room tax can’t be added to the bill, breakfast can the added to the bill - it all had to paid by credit card upfront which is bizarre for a hotel. do not recommend.

location

Stayed in June 2023

staf, price

calm location

Stayed in June 2023

Black out blind was broken and would not go down. Lots of damage in room. No tv remote just for show. Our door wA a broken and would not lock on first try. The door would have to be closed, opened and closed again to actually lock. We learnt this the hard way returning to an open room.

Most of the staff was nice

Stayed in June 2023

I was placed at the 5th floor, and there are renovation going on for the whole day until 6pm. I have requested for a room change twice, but they keep telling me is not possible, what a bonkers!

location was good, close to the metro station. bed was comfy.

Stayed in April 2023

there was a leak in the ceiling, there was water all over the room, it could have caused an accident. it took 3 days to fix it and we had to leave the room to have it fixed

Location

Stayed in June 2023

too big and not cosy . Bed side light was broken off and not replaced

the Hotel staff are very unfriendly and very unhelpful

Stayed in May 2023

none.

location of the property food are fantastic! people are accommodating.

Stayed in May 2023

I was a guest at your Hotel 2 times for the past 2 weeks.  This is to complain about a very unprofessional receptionist at your Barcelona Hotel and his name was Adnan. We stayed 4 nights 17 to 20 May and went cruising afterwards with Royal Caribbean. however we were supposed to depart Spain by 29 but we missed our flight and next one was scheduled 31 May. We tried to book again at your hotel from the airport through booking website but internet was very bad so i called your hotel and someone from reservations answered and we confirmed together availability of 1 room 2 nights with rate 286 Euros. immediately afterwards i took a taxi and went directly to the hotel and unfortunately the receptionist i met was Adan who informed me no reservation with my name and no rooms available . i informed him what happened and showed him call log and asked him to check but his reply was very rude and said " there is no proof of what you are saying and no rooms available at that rate " and offered us rooms with much higher rate and in a very rude way started conversation with other customers. i didn't have energy or time to go to another hotel so i logged into booking website and within less than a minute done reservation with on 270 Euros for 1 room 2 nights then i went to another receptionist who checked us very smoothly with no issues after seeing our booking. This was one of the most unprofessional attitude from a reciopanist i have ever seen in my entire life and i have no explanation why he lied about rooms availability or why he treated us in such a very rude way

location and room and view

Stayed in May 2023

I have no complaints, it's just that the hotel is little further from the city center...Just so visitors to count on it...Staying at this hotel allowed us to see things and places that we would not have seen otherwise...

Very friendly staff, all employees always smiling and polite, nice see view from the room, very comfortable beds and mattraces. The pool on 23rd floor is amazing, I swam early in the morning and I was there alone ...and the views ot the sunrise were breathtaking.

Stayed in May 2023

The hotel has seen a lot of wear and tear.

location and view is amazing.

Stayed in June 2023

The sink and the curtain did not work well The cleaner came into the room while I was inside even though I put the “do not disturb” sign in front.

Location is great , near by the CCIB and subway station

Stayed in May 2023

my kids room smelled like cigarettes

the size of the rooms and the shower

Stayed in May 2023

Rooms outdated paid for ocean view and could really see nothing and everyone could see us staff made us buy water after hours would never stay here again

Really nothing - rooms outdated

Stayed in May 2023

AC didn't work properly so it had to be turned of, it was way to warm in room, but nothing we could do. Reception told us is was like this in winter season and they new about the AC problem. We stayed in a really warm weekend in mid April, and really bad AC didn't work. Walls dirty, broken glass furniture in bathroom and seating with windows was bent and really old. Only one chair in room, not suitable for two people.. Wish the Reception staff was more friendly. Only one pool open, outside. Dirt and garbage around the pool from people just leaving there stuff. Only 6 sunbeds around pool always full.

Good view. Free juice/soda everyday from minibar, located on top of big shopping mall. Easy access with metro 2min away and subway 2min away to city centre.

Stayed in April 2023

I had a very uncomfortable nights sleep on their twin beds pushed together and secured with a sheet.. is this 4*? I don’t think so. Our bed had wheels so I woke up falling between the twin beds & on to the dirty floor. Our beds were rock hard and moved all across the room. ridiculous. We asked for this to be sorted out and it took two nights to get it okay. Baring in mind, we only stayed for three nights. Spending a total of £602 - I feel that I paid waaaay too much for what I got in return and they take liberties with their guests. They are not inviting at Reception. The manager listened to my concerns and then said “sorry, we don’t do refunds”. Honestly, it’s just absurd that they call themselves a 4* establishment with twin beds pushed together and broken hand soap and an LG tv playing 367 Spanish stations. give over.

Not great for couples or people who don’t wish to get expensive taxis into the town centre. The room was certainly not worth the money spent. We had so many problems. safe-broken. room -grubby. Toilet -dirty. Fixtures in room -broken. The location is FAR from the city centre. It is not close to the beach. It’s more like a 19 minute walk or a taxi ride. We tried to explain our situation to the manager and travel guide person but they said in Spain “we don’t do refunds”. They didn’t offer to change our room, didn’t fix the safe, didn’t sort out the problem but instead offered us a free €16 buffet breakfast. we refused.

Stayed in May 2023

The pools were closed :( A little expensive.

Very clean hotel. Very nice rooms with perfect view. Located at a quiet neighborhood of barcelona. 2 min from metro and tram station. If you find cheap price just go.

Stayed in May 2023

1.You can't open the window and have a fresh air inside-reception telling you that it is not possibly due to security reasons. What kind of reasons? I don't know. Very strange for me. 2. Dirty and noisy main entrance-a lot of garbage and bad smell

Sea view, good breakfast

Stayed in May 2023

overpriced, gym is not a gym all the stuf are crancky and they only had dumbells running and cycling and chest fly machine which was half broken. rooftop pool had a nice view but on the pictures it looks nicer. in reality it feels like dead.

friendly staff, clean.

Stayed in May 2023

No compalints at all. Excellent stay.

The whole team of the hotel - with no exception - is very kind and professional. Our room and bathroom was excellent in size and very clean. Good cost-benefit considering the accomodations prices practiced in Barcelona. We enjoyed our stay at Princess Hotel.

Stayed in April 2023

Location was perfect and an absolutely stunning hotel! The room had a lovely sea view and the beds were very big and comfortable. The staff were also so friendly and helpful. There was even a projector in the hotel bar to watch the football, it was perfect.

Stayed in May 2023

The way staff don’t explain to you about how the hotel facilities work, and how for house keeping you have to go to reception, or how you have to dial a certain number from the phone to get to reception

The breakfast was lovely, a big selection

Stayed in May 2023