No negativity with this hotel

Everything was exceptional, it was my friend’s birthday and she was celebrated by the hotel and the a bottle of champagne and voucher for free drink at the bar.

Stayed in April 2025

Very cosy room and comfortable bed especially pillow

Stayed in March 2025

Amazing experience might stay again.

Stayed in April 2025

Hotel is in a perfect location, Staff are friendly. Super clean and if you are working a bit during holidays , they have a lounge area and it is very quiet to attend any calls .

Stayed in April 2025

Service its so bad , even water need to pay for it 🤦🏻‍♂️ also the room its was soo small

Stayed in March 2025

Nothing

Stayed in March 2025

Beautiful hotel!

Stayed in March 2025

Exceptional room and very clean! Very good for the price, highly recommend

Stayed in March 2025

Hotel it’s not 4* and the prices doesn’t match With booking

Location

Stayed in March 2025

Bidet exploded all over my clothes and left them smelling like sewage night one.

Close to Metro, and bakery’s and shops and beach. nice bed, and view.

Stayed in March 2025

We normally stay in airbnbs/self catering but had booked a hotel primarily to sort us out for breakfast. Breakfast was clearly listed as included in the price option we selected on the booking.com page when we booked. We were told on checking in that breakfast was not included. I said we did book breakfast and was told by staff to prove it. The booking email did not state either way and booking.com customer service said they could not see either way either and did nothing to help. There isn't much around the hotel for other places to get breakfast and we were not going to pay extra as we had already paid for breakfast in the price option we selected. We booked a superior room with a sea view. There is another skyscraper style office block directly between the hotel and the sea. You can see the sea but only if you stand in the corner of the window and look across. This was not made clear at time of booking. The shower was unsafe. There is a large carved out hole directly where your heels are, a basket for toiletries which is poorly placed and you bang your elbow on, and the shower is not thermostatic, so the temperature would swing quickly from warm to scalding. Because of the precarious hole near the plug it is difficult to jump out of the hot water. There was also a spotlight near the door that you cannot turn off unless you take the key card which turns off all the power in the room. It is not possible to sleep with this light on.

We arrived a little before check in time as there was a transfer from the airport included in our booking, and asked if it was possible to check if the room would be ready (and said there was no problem if not and we would come back later). The staff member seemed a bit annoyed but did check us in which we appreciated. The room was clean and the bed was comfortable.

Stayed in March 2025

Air conditioning unit was broken and disconnecting. Housekeeping were not great. Gym lacked a few sets of weight in the dumbells

Customer service was great. Gym was great. Sauna and steam was amazing. Spa was relaxing.

Stayed in March 2025

Perfect! Everything was perfect!

Stayed in March 2025

Gym, breakfast

Stayed in February 2025

I had issues with the air con in my room for 2 days of the stay. I reported it early on the 2nd morning and it took all day for the issue to be resolved. My room was actually too hot to sit in there and extremely incomfortable

The staff are friendly and the hotel was clean.

Stayed in March 2025

Nothing much, no complains

Perfect stay for our 5-night conference visit! The hotel's location directly opposite the conference venue was ideal. Our room was well-proportioned and immaculately maintained. The gym was surprisingly well-equipped - definitely above typical hotel standards. Breakfast offered excellent quality and variety each morning. The adjacent shopping mall was very convenient, with many dining and shopping options. The hotel strikes an outstanding balance between business and leisure amenities. While not in the historic centre, the modern surroundings and easy access to amenities made our stay comfortable and convenient and highly recommended for business travellers!

Stayed in February 2025

Nothing

It was clean, well located with 24 hour gym and a pool

Stayed in February 2025

No wifi connection and no tv other than the spanish chanels in my room and when I complained about it at the reception they answered that I had to live with it because they couldn’t do anything about it.

Stayed in March 2025

Was not clean at all , the room service , AC , bath accessories were bad

Location

Stayed in February 2025

There was a problem with the lighting system in the room. All the lights in the room will automatically turn on by itself and this will happen every hour throughout the night. It was horrible experience. I had to request the front desk 4 times over 2 days for someone to take a look but still was unable to resolve the issue.

Stayed in February 2025

There was no internet in my room

Stayed in February 2025

The air condition was not working and infact the room was heated. At one point I was feeling suffocated and the staff did not bother to help and instead said I could move out of if I wish to. After 2 days of this discomfort they offered me another room. Very disappointing

Stayed in February 2025

Some staff really not friendly, Televisions only have spanish TV which is disappointing for international travellers

Comfortable beds, service at restuarant

Stayed in February 2025

Liked everything about this hotel

Excellent breakfast with a wide range of fruit, cereals and cooked breakfast options

Stayed in February 2025

Customer service , water availabity after each cleaning , not responding tonohone calls through the landline , clraning level

Location , clean mattress

Stayed in February 2025