Lots of things that needs improvement: - terrible cleaning; cleaning stuff only to the bed nothing ended has been cleaned; - paid for a twin room for 2 people but only had 1 tea cup and 1 glass of water; - spa bad communication/ not professional; - steam room had a leak and it red colour on the floor and us plus another couple decided against it; - there was no water at the spa, unable to drink water or tea as you would expect; - again same in the gym plus no music either. - undercooked food (rice ) sent it back and Chef refused to amend the situation and so ordered something else from the menu. Even the waiter agreed that the rice wasn’t cooked as it was so hard. This shocked us. - didn’t have access to the lounge above level 8. Wasn’t aware of this when we booked. - they locked my friend out on her last night even though we paid for the entire duration. Their excuse was that there was an outstanding bill for breakfast that had yet to be paid. Poor excuse! She had a taxi booked for next dat at 12noon and so was going to pay for bfast that morning etc. Really bad communication between staff and guests.

- Great room size, lounge/bar/ restaurants & excellent breakfast which we surprised; good value for money. - Great size gym with all your needs, this was awesome. - A la Carte restaurant was great too. - excellent location.

Stayed in May 2024

The room was way bigger than I expected and very clean. The bed was very comfy and we even had 2 bottles of water on the house when we arrived, together with coffee and tea. Also, we had bathrobes and slippers, which I wasn't expecting. Staff was very nice and friendly and tried to help us with everything we needed. They even offered us 1h free SPA which was really nice. We tried breakfast one morning and the selection was great, it had everything, for any taste. Great location as well, near the beach and we were lucky to be near a festival and there were loads of food trucks and a huge fun park.

Stayed in April 2024

Cold Cooked Breakfast

Staff were helpful and rooms adequate

Stayed in April 2024

Too expensive

Stayed in April 2024

It was not worth the price. Couldn’t use the spa area coz there was no staff no one at the reception in spa .. bathroom water wasn’t draining from the sink and the shower .. room was very cold we called the reception to put it up 3-4 times still it was cold it was very uncomfortable 😣

Staff was nice

Stayed in April 2024

Bathroom door was broken. Bathroom flush was broken. The bathroom light never switched off. The AC only worked in the entrance and not in the main room, so it was super hot.

The rooftop pool was lovely. The bar and its staff were nice. Check/in and check/out was seamless

Stayed in April 2024

nearby businesses

Facilities, clean and conforming

Stayed in April 2024

There’s nothing to dislike except for the fact you don’t get more water and you have to go to the reception to buy more. At one point they told us they didn’t sell water till after 11am which was hella weird but it was ok

The hotel was so nice and clean, The staff were so friendly towards us. Every day the cleaners would come and clean the room and make it pretty again, that was just amazing. Definitely would go back again.

Stayed in April 2024

Facilities were poor for the price. Basic restaurant and bar, no casting on TV, basic shower, no coffee machine etc.

Location for congress was excellent

Stayed in April 2024

Great hotel, I really enjoyed my stay.

Stayed in April 2024

The hotel was dated and had not been properly maintained since we have been there the last time in 2017. The doorknob came off and wasn't repaired even when we advised the frontdesk. The spa area was dirty, the clock didn't work, and woodpanels in the pool were rotten. Overall the hotel used to be nice but isn't anymore. We won't be coming back a third time.

Stayed in April 2024

One particular staff in the front desk was extremely rude and arrogant to the point of being racist. He was being terribly unreasonable and unhelpful. We waited till his shift got over n approached the next person who sorted out the issue for us.

Stayed in March 2024

Prices

Great place in a central area close to the city and shops, restaurants.

Stayed in April 2024

The only little thing, the shower it was kind of tight ! But it was nice!

It was great! A lot a choices ! Even if you want to have champagne or mimosa to start your day! Very good! Huge room to seat.

Stayed in March 2024

Excellent

Exceptional

Stayed in March 2024

There was a window between the main room into the bathroom bit awkward when sharing with siblings of the other sex

View was amazing. Breakfast was top tier every morning and having the pool or gym to use free was such a bonus

Stayed in March 2024

Nothing to say here. It was a great stay near the beach. Can't really find any faults in the hotel.

Room was super spacious and comfortable, along with the beautiful decor. Overall the hotel felt very high end. The facilities and pool were very good. They also have a gym and sauna which added to my pleasant experience.

Stayed in March 2024

The wellness was not included in our price which is shame. Also the outdoor swimmimng pool was not heated and was cold for this month to swim outdoor

We liked the location the approximity to the beach and city center. The breakfast was excellent so many choices to choose from and always fresh. The staff were so friendly and always willing to help us.

Stayed in March 2024

Great bed and pillow options

Great facilities

Stayed in March 2024

Requested quiet room but was given room by lifts Coffee/milk not replenished on 2 occassions despite requesting . Annoying internal light at night by room door that couldn't be switched off

Close to family apartment Comfy bed

Stayed in March 2024

Here comes a list: 1. €15 Euros for 1 hour spa, but why is the steam room and sauna got rust everywhere? I felt dirty coming out of there. I deserve a refund. 2. Menu needs to improve. Its a 4 star hotel, probably would have got better food from a 2 star. 3. Bathrooms were rusty, but the bath looks like its been ragged by a dog. There was awful amount of black dots all over the bath. Again did not feel clean coming out of the shower. Had to mentally convince myself that I am actually clean and the bath just looks rotten. 4. They don't change the linen until 4 nights of stay. 5. Wifi and Old TV no point even turning on. 6. Customer service seems almost we're asking for too much every time. 7. Who opens a spa at 12pm, sorry but most people like to get it out of the way before leaving for their travels. Not having to figure out a convenient time to use it because it shuts at 8pm. Imagine having to return by 5pm so you can spa. Ridiculous. Overall, I would not recommend this hotel if you are expecting 4 star service. This hotel should be re-evaluated and re-starred to 2 or max 3. And the 7.9 should be 6.5. Further to posting this, they have just charge my account €200 euros for leaving this bad review and avoiding my emails. They responded within minutes prior to staying its been 2 hours I have not heard anything. I checked out on Sunday Morning, they charge me on Thursday afternoon without explanation. They keep your details!!

Honestly, just the roof top pool area.

Stayed in March 2024

Clean and nice stuff

Nice stuff, clean, comfortable

Stayed in March 2024

Nothing

Clean, comfortable, modern and new. The best thing the Elevator im on the 10th floor and it takes literally seconds to go up and down, whilst remaining comfortable. Location wise bit far but theres a metro close by takes you everywhere.

Stayed in February 2024

The room service is not good

The facilities are good And location also

Stayed in February 2024

Waiting too long to check in

Stayed in February 2024