Carrer Sant Jaume, 18, 07012 Palma de Mallorca, Spain
#6 of 113 hotels in Palma de Mallorca
Guests' ChoiceBased on 250 hotel reviews
9.5Cleanliness
9.6
Comfort
9.6
Location
9.7
Facilities
9.4
Staff
9.8
Value for money
8.8
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: February 2, 2025
Kaltrina
Is not just a place to stay—it’s an experience. Every aspect, from the ambiance to the service, was truly exceptional. The hotel is perfectly situated—The decor is a perfect blend of elegance and modern comfort, with every detail carefully curated to create a luxurious yet cozy atmosphere. The staff went above and beyond to make our stay perfect. They were attentive without being intrusive, always anticipating our needs. The staff’s warm welcome and impeccable service set the tone for what turned out to be an unforgettable stay.
Stayed in January 2025
Reviewed: January 31, 2025
Louisa
United KingdomThe staff are incredible So attentive and kind I was made to feel like royalty
Stayed in January 2025
Reviewed: January 23, 2025
Ann
United KingdomThere was nothing to not like
Absolutely everything but top of the list were the staff. Just truly amazing. We live on the island and have stayed in many hotels - this by far one of the best. In fact one of best we have stayed in anywhere! We went for my husband’s birthday, fantastic upgrade, birthday cocktails, cava and a cake !! The spa is beautiful. We appreciate it is a quiet time of year but we were made to feel so special - I think would be the same anytime ! Thank you
Stayed in January 2025
Reviewed: October 19, 2024
Brian
United KingdomAt points the breakfasting staff were under a lot of pressure. The service was excellent but there should have been a little more help to stay on top of clearing tables.
Amazing boutique hotel with very personalised service and continuity of staff - a truly 5 star experience
Stayed in October 2024
Reviewed: October 19, 2024
Pamela
United KingdomNothing
Great standard. Great location
Stayed in October 2024
Reviewed: October 14, 2024
Oliver
United KingdomThere wasn’t anything that we could fault about the stay
The hotel was really clean and tidy
Stayed in September 2024
Reviewed: September 30, 2024
Scott
Qatarnothing!
We had a great time at the hotel, staff were exceptionally friendly and efficient and were able to help us in every aspect. Would dearly like to go back!
Stayed in August 2024
Reviewed: September 19, 2024
Stephen
United KingdomFabulous building in a perfect central location
Stayed in September 2024
Reviewed: September 9, 2024
Luca
Switzerlandlimited space in the bar, Spa smell when entering the hotel
Position, room ambience, rooftop, interior design
Stayed in September 2024
Reviewed: September 2, 2024
Sunny
United KingdomNothing to complain about :)
Beautiful property and even friendlier staff! We were welcomed with a drink and shown around the hotel, it felt informative and relaxed
Stayed in August 2024
Reviewed: August 28, 2024
Robert
IrelandIt's a beautiful hotel in an incredible location. There are a small amount of rooms and as a result the service is impeccable.
Stayed in August 2024
Reviewed: August 27, 2024
Christopher
United KingdomNothing. There is nothing not to like about this Hotel. We cannot recommend it enough.
Everything in this Hotel was absolutely amazing. There is nothing to fault. The staff are the most helpful and friendliest we have come across; the Hotel itself is stunning; the rooms are comfortable, well equipped and stylish; the breakfast is fantastic and the location is unbeatable.
Stayed in August 2024
Reviewed: August 22, 2024
Anita
United KingdomCan't think of a single thing.
Loved absolutely everything!! A fantastic stay, received a very warm welcome and a complimentary drink. Hotel only small but perfect, bed was so comfortable and decor was super, staff were wonderful, I just wish I knew there names so I could give a big shout out! Thank you to you all. Roof top pool, and terrace small but lovely for a dip a sunbathe and a Pina colada! Breakfast was delicious and so much choice. Robes and slippers in room so you can go to the indoor pool which was so warm. In a perfect location, only a few minutes walk to the centre and then on to the cathedral. Loved the little cookies in our room for when we got back in the afternoon,we had with our coffee! Loved everything and my daughter and I would love to return.❤️
Stayed in August 2024
Reviewed: August 13, 2024
Vicente
GermanyEverything was great!!
The staff were excellent!! Ask for Daniella she knows where to go, what to see and do while in town. She got us last minute reservations at some of the best restaurants. The hotel is amazing! We will definately return.
Stayed in August 2024
Reviewed: August 12, 2024
Emma
United KingdomExcellent location, clean & comfortable, above all the staff were all incredible and we felt really well looked after
Stayed in August 2024
Reviewed: August 12, 2024
Lisa
United KingdomFab-u-lous!
Stayed in July 2024
Reviewed: August 9, 2024
Rohin
United KingdomSauna and steam room too small Street outside can be noisy
Staff were so friendly and helpful (all of them) Rooftop was lovely Breakfast v good
Stayed in August 2024
Reviewed: August 5, 2024
Karim
IrelandLack of parking
Location was amazing and the staff were extremely friendly and accommodating.
Stayed in August 2024
Reviewed: August 2, 2024
Lisa
United KingdomNothing
The breakfast was outstanding with a buffet, delicious smoothies and delicious open sandwich options - eg avocado with fried egg and ham shavings on chia and psyllium bread. Rooftop plunge pool was relaxing with chill lounge music. Spa was fabulous and my massage was outstanding! Staff were all impressive, friendly, knowledgeable and welcoming.
Stayed in August 2024
Reviewed: August 2, 2024
Phillip
United KingdomNothing
Well located and beautifully maintained. A building with history that has been thoughtfully updated in a traditional manner
Stayed in August 2024
Reviewed: July 22, 2024
Saara
SwedenEverything was great!
The service from the staff was amazing. The location perfect in the city centre. The pool and roof top was so cozy.. We walked everywhere. Just an amazing hotel. Cant wait to go back.
Stayed in July 2024
Reviewed: July 4, 2024
Richard
United KingdomBreakfast was OK but just felt there was something missing. Only ok.
Asked for a room move and they obliged immediately
Stayed in June 2024
Reviewed: July 2, 2024
Gareth
United KingdomThe location and all facilities were perfect for our stay.
Stayed in June 2024
Reviewed: June 29, 2024
Amy
United KingdomAbsolutely amazing hotel! We stayed during our wedding in Mallorca and we were looked after so well and made to feel very special, the staff went above and beyond to make our stay exceptional!!! The hotel itself is stunning, with amazing facilities and an amazing restaurant. We sadly didn’t get to enjoy everything on offer as we were so busy but we know we will 100% be back next year to visit! Cannot thank the hotel and staff enough for making us have some a wonderful stay, we could not have asked for more and are very grateful! Can’t wait to visit again!!
Stayed in June 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content