Luzarra, 7, Deusto, 48014 Bilbao, Spain
#63 of 64 hotels in Bilbao
Guests' ChoiceBased on 150 hostel reviews
6.5Cleanliness
6.7
Comfort
6.4
Location
7.9
Facilities
6.5
Staff
7.8
Value for money
7.2
Free Wifi
8.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: February 19, 2025
Nayeem
IrelandMaybe the blanket and bedding can do better
The staff were helpful
Stayed in January 2025
Reviewed: October 18, 2024
Zsolt
HungaryThe man who were in charge during the night were extra bad tempered. He even couldn't answer "hello" (the price has been raised during last 6 months when I made my booking, so price/value ratio is not so good anymore..)
6 beds dormitory with bathroom, mini soap, mini shower gel, towel, locker, kitchen, so everything what I need for a one night transit stop travelling to Oviedo. Bus station (intermodal) in walking distance (15-20 minutes)
Stayed in September 2024
Reviewed: August 10, 2024
Victoria
United KingdomNeeded a fan in the room and a few more kitchen facilities for cooking.
Location
Stayed in August 2024
Reviewed: August 7, 2024
David
Spainclients, a little unrespectful. but ok overall.
good value, good location
Stayed in July 2024
Reviewed: August 6, 2024
Emma
United Kingdomroom was warm and stuffy (August) but did not have a fan . tiny shower /,shower curtain arrangement in bath room meant the floor got soaked every time. anyone showered .
last. minute change of plan meant there wasn’t much choice in our price range . the hostel is clean , only a short walk from the Guggenheim and we could park near by . it did the job at a reasonable price ,
Stayed in August 2024
Reviewed: June 2, 2024
Virginia
United KingdomNoisy communal areas all night
Good location
Stayed in June 2024
Reviewed: May 27, 2024
Andrew
United KingdomLack of parking
Price
Stayed in April 2024
Reviewed: May 21, 2024
Viatamd
RomaniaMy mattress wasn't comfortable but are not all the same with springs. Was a bit difficult to find, google maps has wrong location, it's in between streets not on the main street.
Was clean, friendly staff, a kitchen to sit and relax and have a tea.easy check in and out.
Stayed in May 2024
Reviewed: May 7, 2024
Leonie
AustraliaHowever, there were some aspects that could be improved. The cleanliness of the kitchen left much to be desired, with old cloths and unclean surfaces. Despite the signage encouraging guests to wash their dishes, many neglected to do so, resulting in a cluttered and unhygienic environment. Furthermore, the absence of essentials such as tea towels and cups for hot drinks detracted from the overall experience. Addressing these cleanliness and amenity issues in the communal areas would greatly enhance the guest experience and ensure a more pleasant stay in the futur
Overall, my stay at the property was satisfactory. One of the highlights was the excellent shower in the room. Additionally, the presence of a communal kitchen and dining area was convenient.
Stayed in May 2024
Reviewed: April 27, 2024
Anna
UkraineWe had a long waiting check in time
Thanks . it is nice place for pilgrims or students
Stayed in April 2024
Reviewed: April 10, 2024
Neil
United KingdomLack of privacy, as beds were basic bunk beds rather than the 'capsule' arrangement usually found in modern hostels. Six beds crammed into a small room. The street where the hostel is situated seems very seedy and run down. No catering facilities (although a basic kitchen was available near reception).
Quite close to a Metro station. Plenty of bars, restaurants etc. in the vicinity. No shortage of towels, soap and shampoo. Toilet and shower directly accessed from the room. Lift to all levels.
Stayed in April 2024
Reviewed: April 4, 2024
Monimoy
SpainNothing
Everything was good
Stayed in March 2024
Reviewed: March 25, 2024
Line
NorwayThe walls are very thin and sound travels easily - bring earplugs if you are a light sleeper!
Very friendly and helpful staff! Felt welcome immediately and they went out of the way to help me with a request outside of their normal service.
Stayed in March 2024
Reviewed: February 14, 2024
Mindaugas
Lithuaniahomeless people easily get into the hostel at night, sleep in the kitchen. also trying to enter rooms with cards (perhaps lost by someone). this is not a safe place. there is no staff at night, if your key is broken - you have a big problem.
Stayed in January 2024
Reviewed: February 3, 2024
Renáta
SlovakiaVery cold in the room, especially in night, it was small room, bed and matress not very good, every turn is loud, shower extremely small and water was everywhere, very small cabins for so many people
Not much, But it was the cheapest and clean
Stayed in January 2024
Reviewed: December 12, 2023
John
Saudi ArabiaThe hostel was very hard to find. The rooms were too small for four beds. The beds were also small. It would have fitted a shirt person. Also the noise outside the window was loud until past 2am.
The girl at the desk was very helpful. She helped me get a room when the others were full .
Stayed in December 2023
Reviewed: September 19, 2023
Jonathan
United KingdomThe wi-fi did not work well in the room, it rarely connected and when it did it was slow and unreliable. The bathroom was slightly dirty when I checked in with hairs on the floor and in the shower. No air conditioning so the room got very hot and humid when it was warm outside.
The location was great for my needs and the bed was comfortable. Relatively quiet and was able to sleep well. Bathroom and shower were fine.
Stayed in September 2023
Reviewed: September 11, 2023
Andrea
ItalySink was clogged No crutch
Position, popular location
Stayed in September 2023
Reviewed: September 9, 2023
Francesco
ItalyIt’s overwhelmed, in a room where 4 total beds should be there, 6 are put in. Additionally, there are people living permanently in there.
It’s close to a very active area of night life and somewhat good connected.
Stayed in September 2023
Reviewed: August 23, 2023
J
MexicoIt was a problem to get a locker, I stayed during summer and they have no a/c or fan, so it was impossible to sleep because of the heat.
The mood of the hostel is nice
Stayed in August 2023
Reviewed: August 15, 2023
Miki
PolandAwfully cramped in the room, it was hard to even turn around. Room also very hot even though common spaces with acceptable temperature. Just one blunt knife in the common kitchen. The sharp one nedded to be borrowed from reception (limited hours). No stove, very unconformable to wash up.
Extremely nice staff! Good water pressure and drains. Passable shower size. Good wifi, lockers provided, own ac socket. Kettle, microvawe, fridge, freezer.
Stayed in August 2023
Reviewed: August 9, 2023
Max
United KingdomThin pillows, noisy bars nearby for half a night, Relax room switched to another accommodation. Pricey
The staff is friendly and the rooms are good. They also have separated cupboards, towels and shower gels. Street parking nearby is free at night
Stayed in August 2023
Reviewed: August 8, 2023
Stacy
United StatesThere wasn't any air conditioning or fans, but luckily it wasn't very hot when we were there, and we were able to keep the window open all night. There was a noisy bar next door, but we had sleep headphones to drown out most of that noise, so it worked ok for us (it could be an issue for others, however). The shower in the bathroom had a bracket for the sprayer that didn't work super well, so either the sprayer fell down constantly or it was pointed at the wall instead of the person using it, so that was a bit tricky to use. The only other issue was that the refrigerator in the common area was hard to use due to space issues. We were never able to fit everything in that we wanted (and we didn't have a whole lot), and at one point some of our food went missing. I think for the number of rooms and beds they have, a second refrigerator would be warranted. I wasn't sure if someone ate our food or just threw it out to make room for their own (either was entirely possible). I've used shared refrigerators at other hostels before and never had that issue before. This hostel is a good value for the location, and I would recommend it if your primary goal is to save money, but just be aware that it is a budget option and you may experience some minor issues.
Moon Hostel Bio was a good value for the price. We booked a triple room and got a room with four bunk beds and a private bathroom. Based on some of the reviews, I wasn't sure what to expect, but there were few issues and the stay was fine overall. There was a working elevator, an efficient key card system, and it was easy to get to from the nearest metro station.
Stayed in July 2023
Reviewed: August 4, 2023
Inga
LatviaThis room is too small for 6 people
Stayed in August 2023
Pontassieve, Italy
Lake Ozark, US
Cârțișoara, Romania
Campbell, US
Eumundi, Australia
Battambang, Cambodia
Guasca, Colombia
Waterloo, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content