Reviews of NH Madrid Principe de Vergara This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Príncipe de Vergara, 92, Salamanca, 28006 Madrid, Spain
#241 of 463 hotels in Madrid
Guests' ChoiceReview Score
Based on 384 hotel reviews
8.5Score breakdown
-
Cleanliness
8.9
-
Comfort
8.8
-
Location
8.8
-
Facilities
8.5
-
Staff
9.0
-
Value for money
7.8
-
Free Wifi
8.3
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: September 20, 2023
Suna
South Korea15 Reviews5.0Fair- • Business trip
- • Group
- • Standard Double or Twin Room
- • Stayed 3 nights
No laundry services during weekdays. And the noise from the sealing made me change the room after I set my stuff. It was too annoying after a 15-hour flight; I just needed to rest after check-in.
Stayed in September 2023
-
Reviewed: July 19, 2023
Jitendrasahu
United Kingdom15 Reviews1 helpful vote3.0Poor- • Business trip
- • Solo traveler
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Room was ultra small, not even space to open a suitcase. Quite a ripoff for that price. Other hotels are far better.
Staffs were good
Stayed in July 2023
-
Reviewed: May 14, 2023
Dehydys
Netherlands5 Reviews5.0“great location but not great room”- • Leisure trip
- • Group
- • Standard Double or Twin Room with Extra Bed
- • Stayed 4 nights
- • Submitted from a mobile device
room was very small and beds and linen really basic, not what I would expect for the price range. also services were very limited and charged for everything
great location
Stayed in May 2023
-
Reviewed: January 25, 2023
Jure
Slovenia23 Reviews6 helpful votes5.0“Disappointment due to serious flaws that should not be present in a hotel of this category”- • Leisure trip
- • Solo traveler
- • Junior Suite
- • Stayed 5 nights
I really can't give a better rating because of the serious flaws, which shouldn't even be present in lower category hotels. Firstly, the room was cold regardless of the settings of the ventilation device, which is also loud. The radiator in the bathroom never heated up either. The water was only hot in the morning, and you had to wait more than 5 minutes for hot water in the shower in the cold bathroom. The bedroom was noisy because the window is very poorly soundproofed and faces a traffic street. Cleanliness could be better - there was a very smelly kettle in the room, which was probably used to heat milk. There are several stains on the walls. Edges in the bathroom, especially in the shower, are dirty. A few things are not working properly - some lights, socket, some shower jets not working, wifi is slower in the evening and intermittently disconnects.
The staff is kind. the breakfast is excellent , as it should be for a hotel of this category. Healthy and non-industrial food is also available. The interior design is relatively sound. The room also has indirect lighting. The safe is large enough for a laptop. The bed is comfortable. The suite was spacious.
Stayed in January 2023
-
Reviewed: January 24, 2023
Juan
Switzerland30 Reviews3 helpful votes6.0Pleasant- • Business trip
- • Solo traveler
- • Standard Double or Twin Room
- • Stayed 1 night
The hotel's restaurant is poor with a limited menu. The curtains in the room were full of dust. The air conditioning had a noise (vibration) very annoying at bedtime. The loby is almost nonexistent.
The location is good and the staff very friendly.
Stayed in January 2023
-
Reviewed: December 9, 2022
Assaad
United States18 Reviews3 helpful votes6.0Pleasant- • Business trip
- • Family with young children
- • Standard Double or Twin Room
- • Stayed 7 nights
- • Submitted from a mobile device
The glass door of the bathroom with green motif very ugly when the rooms are modern and simple
Breakfast
Stayed in November 2022
-
Reviewed: November 21, 2022
Dr
United Kingdom48 Reviews1 helpful vote6.0“acceptable no problems but would look for a much better deal elsewhere”- • Business trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
small room doors baadly located no coffee or tea
practical but not memorable
Stayed in November 2022
-
Reviewed: October 13, 2022
Maria
Colombia5 Reviews4.0“The NH Hotel Príncipe de Vergara was a big disappointment!”- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 1 night
- • Submitted from a mobile device
Rooms are very dark, they don’t have enough light. In addition, the telephone lines were down at the hotel and one could not call the front desk or any hotel facility, like room service. It was a disaster!
only the beds, sheets, and pillows.
Stayed in October 2022
-
Reviewed: October 6, 2022
Antonia
Albania1 review1.0Very Poor- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The bed was horrible
Stayed in September 2022
-
Reviewed: August 28, 2022
Juan
United States37 Reviews12 helpful votes4.0“Very desapointed For NH Hotels”- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 15 nights
- • Submitted from a mobile device
no service room,very poor bar
Stayed in August 2022
-
Reviewed: June 27, 2022
Jaime
Paraguay22 Reviews6.0“Average. Nothing spectacular. Location was good!”- • Leisure trip
- • Solo traveler
- • Standard Double or Twin Room
- • Stayed 2 nights
Room was small for the price charged. No queen bed. Only singles. No view from bedroom. Comfortable but small.
Breakfast was great. Bathroon was ok and great shower with nice water pressure. Very good location. Nice and quiet over the weekend.
Stayed in June 2022
-
Reviewed: June 24, 2022
Juan
Spain14 Reviews6.0“ok for business travels.”- • Business trip
- • Solo traveler
- • Junior Suite
- • Stayed 3 nights
- • Submitted from a mobile device
coffee machine does not work. no soup in shower.
location and room size
Stayed in June 2022
-
Reviewed: June 5, 2022
Linor
Germany23 Reviews1 helpful vote3.0“Not recommended”- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
The AC doesn’t cool, there’s also a bad small coming from it. The duvet doesn’t have a cover, it’s literally folded between two sheets - I’ve never seen anything like that, especially not in a 4* hostel.
The location is fine
Stayed in May 2022
-
Reviewed: April 27, 2022
Jusna
United Kingdom3 Reviews1 helpful vote1.0“Terrible and will not be staying in any NH hotels in the future.”- • Leisure trip
- • Family with young children
- • Standard Double or Twin Room
- • Stayed 2 nights
The air conditioning was broken for our entire stay and our children were too hot to sleep at night. Given we only had a few days in Madrid this affected our time there as we were all too tired to walk around and see the sights as planned. One member of staff told us the air conditioning couldn't be turned on as it was on a timer and would only come on in the summer as our stay (in mid -April) Fell under their winter period. This was rather surprising since the air conditioning in the lobby and bar seemed to be working fine. Another member of staff told us the air conditioning on our floor was broken and they would not be able to call out an engineer due to the Easter Bank Holiday they were all unavailable. We were not offered any help or alternative except for a housekeeping member of staff to come and open our top windows to air out our rooms which was pointless as it was hot outside and this made the rooms even hotter. I had to ask them to bring us cold bottles of water at night as it was so hot and these were complimentary. Upon checkout we were told we only had to pay the bar bill at that point and a manager would call us after the Easter break to discuss a discounted rate for the rooms given we did not get what we had paid for, not to mention the hotel stay had ruined our entire visit to Madrid. We didn't receive a call, so I called a week later to be told the manager was at lunch and would call me back. I have since called back 4 times with no success. We then receive our bank statement to find we were charged the full amount for the stay. Very disappointing and terrible customer service. We could have stayed in any 4 star hotel in Madrid but decided to try NH which was a huge mistake. Given we had to pay for 2 rooms every night as this hotel does not have family rooms, this was a very costly experience.
Stayed in April 2022
-
Reviewed: April 25, 2022
Luísa
Portugal16 Reviews5.0Fair- • Leisure trip
- • Family with young children
- • Standard Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
The room was to much warm , couldn’t turn off the air conditioning . Fridge with noise TV didn’t work.
Location Clean Allowed late check - out Beds comfortable
Stayed in April 2022
-
Reviewed: April 11, 2025
Pablo
Colombia13 Reviews10Exceptional- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in April 2025
-
Reviewed: April 8, 2025
J
United Kingdom68 Reviews5 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
-
Reviewed: April 7, 2025
Alexey
Kazakhstan3 Reviews8.0Very Good- • Business trip
- • Group
- • Standard Double or Twin Room
- • Stayed 5 nights
There are no comments available for this review
Stayed in April 2025
-
Reviewed: April 6, 2025
Baher
Egypt3 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in April 2025
-
Reviewed: March 31, 2025
Monica
Spain7 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • Junior Suite
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
-
Reviewed: March 30, 2025
Raysha
South Africa1 review10Exceptional- • Business trip
- • Travelers with friends
- • Standard Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
-
Reviewed: March 20, 2025
Matjaž
Slovenia14 Reviews10Exceptional- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
-
Reviewed: March 18, 2025
Chouela
Argentina9 Reviews8.0Very Good- • Business trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 3 nights
There are no comments available for this review
Stayed in March 2025
-
Reviewed: March 15, 2025
Marina
Spain1 review10Exceptional- • Leisure trip
- • Group
- • Standard Double or Twin Room with Extra Bed
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
-
Reviewed: March 9, 2025
Roberto
Mexico55 Reviews1 helpful vote10Exceptional- • Business trip
- • Solo traveler
- • Standard Double or Twin Room with Extra Bed (2 Adults + 1 Child)
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
Guests also reviewed these properties:
-
Adonis Excellior Grand GenèveVeigy-Foncenex, France
-
Thanh HostelHo Chi Minh City, Vietnam
-
Relax Inn - MonroeMonroe, US
-
Landing Zone Boutique HotelSiem Reap, Cambodia
-
Freddie next to MercuryBratislava, Slovakia
-
Nagoya Kanayama HotelNagoya, Japan
-
Apartamentai PlukePalanga, Lithuania
-
Gravel Lodge Jane FurseGa-Moloi, South Africa
