All excellent

Modern efficient comfortable rooms

Stayed in April 2025

Friendly staff Comfortable big bed Nice breakfast

Stayed in April 2025

Great location, rooftop pool, spa and breakfast. This is a very easy hotel to stay in and well located for seeing Palma and neighbouring areas.

Stayed in April 2025

Breakfast was very lacking. No eggs or bacon, no mugs for coffee machine. Seemed understaffed. It was part of the visit I was looking forward to, but we only went 1 of 3 days as a result.

Rooftop pool and lounging area was fantastic! Enjoyed the sauna and indoor pool as well. Very friendly front desk staff and exceptionally clean. Liked the bike rental option and parking.

Stayed in March 2025

There are dead flies on the curtains.

The staff are so friendly and helpful. The location is great as it’s walkable to most attractions.

Stayed in April 2025

Great hotel with modern facilities, friendly staff at a very good location. Our bedroom was comfortable, just what we are looking for. Loved the welcoming atmosphere of the lobby.

Stayed in April 2025

Cooked food wasn’t even warm most of the time

Hot food was cold, the rest was very good. Good location

Stayed in March 2025

The hotel gorgeous, food good, very modern and clean hotel. The staff were very polite and helpful, this includes house keeping xx We needed something sorting out during our stay and the manager was very attentive and understanding. He made sure the matter was seen to straight away which was very reassuring and comforting. Thank you very much to all at Protur Naisa Mallorca our stay was made even more special because of your kindness and consideration xx

Stayed in March 2025

Good location. Friendly, helpful staff.

Stayed in March 2025

Smart tv in room want very smart. Unable to connect with iphone to watch Netflix. Reception helpfully lent us a laptop. Unfortunately our last night unable to connect it to the internet.

Stayed in March 2025

The rent-a-car service is not so good. There is no place to return the car, and you should search by yourself. In our case, this took 1 hour as the area around the hotel was busy. The hotel staff refused to help with returning the car.

The room was good, clean and comfortable. The SPA center is fine but allows up to 8-10 people at a time. The breakfast is good, with a lot of different options. Central location.

Stayed in February 2025

A huge breakfast with fresh food and different options.

Stayed in March 2025

Excellent location and very good hotel

Stayed in March 2025

Modern and beautiful hotel, nice rooms! Small but nice spa Great breakfast Friendly staff Close to restaurants and bars

Stayed in March 2025

The hotel is situated in a safe location (literally beside the police station) and walkable distance to all areas. There are supermarkets on the left end of the street, very handy for getting water or toiletries if needed. Hotel staff are very friendly and helpful. They speak good English and no problem in communication. Room was very clean and spacious. Two types of pillows are available. Shower unit is great with good water pressure and temperature. However if you are not a couple you may find a little tricky on privacy. The Spa has a great pool and steam room plus sauna. The roof top also has a dipping pool but the weather prevented us from using the roof top facilities during our stay which was unfortunate. It will be great in the summer months. Breakfast was decent with different choices of hot food and plenty of cold cuts and continental breakfast selection. It can get a little busy during peak hours but we never had too much toue finding a table. All in all a very enjoyable stay. Would recommend to family and friends.

Stayed in March 2025

Nothing

Everything - lovely hotel great facilities and staff

Stayed in March 2025

The bigger pool was closed, so only the small pool was open.

Stayed in February 2025

Nothing!

Everything! Outstanding hotel, beautifully decorated. Staff were so welcoming. This is the best hotel we’ve ever stayed in.

Stayed in March 2025

The coffee in the room could be of better quality and the fridge was not cold.

Great location for exploring Palma Hotel staff were very friendly and helpful, roof top pool and spa were a nice addition. Breakfast was plentiful with a great variety.

Stayed in March 2025

The air conditioning wasn’t working at first and it took a little while to get it fixed

Excellent breakfast buffet, nice spa with warm pool, steam room and sauna, comfortable room with large window you can open, friendly staff

Stayed in March 2025

The pool and roof terrace, soundproof rooms, central location, good breakfast

Stayed in March 2025

I think the bar and restaurant could be better

Rooms are very comfortable

Stayed in March 2025

Excellent breakfast

Stayed in March 2025

Reception didn’t provide an invoice receipt at check out. Confusion with credit card charges which resulted in email comms. Prompt response from the hotel with necessary explanations. Bill split incorrectly correctly calculated but all sorted now.

Impressive and generous buffet selection for all tastes.

Stayed in March 2025