We did unfortunately experience significant noise when staying on the 6th floor from the bar/ restaurant/ kitchen above us. On a Friday night it went on until after 2AM and we were unable to sleep even with earplugs. It did stop much earlier the previous night which wasn’t so much of an issue for us. We did complain to reception and they asked them to keep the noise down which did help but it didn’t stop. They were very helpful and it sounds like it’s a known issue when staying on the top floor so they moved us to the 4th floor the next day. We did not have any issues with noise when moved. I wouldn’t let this out you off but I wouldn’t stay in the 6th floor again personally. The shower did flood the rest of the bathroom after use. It was fine for us and we used extra towels to mop it up but might be an issue for someone with mobility problems. You could shower in the bathtub and not in the open shower but you wouldn’t be able to use the rainfall shower. Minor issue but maybe important for some.

Lovely hotel located in the centre of Bilbao. Close to shops, restaurants and the old town. The closest airport bus stop was an easy 10 minutes walk away. The area is safe and we did not have an issues walking around in the evening. Very clean and all the staff were extremely friendly. The rooftop bar was a nice addition and great for an evening drink. The spa great and we had massages which I’d highly recommend. The spa is extra but we were allowed to use it for ‘free’ for 30 minutes with our booked treatments. We were the only ones in there which was nice. There’s a small pool and a sauna. Despite it being central, the windows were soundproofed so you could not hear outside noise from the street from the 4th or 6th floors. We did have some noise issues from the bar/ restaurant above us in our first room. Free water replenished daily in the bedrooms. We loved staying here and would stay here again!

Stayed in September 2024

Waiting Time in Roof Top Bar

Stayed in September 2024

Wonderful location

Stayed in August 2024

Not the Hotels fault but something to be aware of. It is located in the center and the streets surrounding the hotel are very lively and depending on where you are in the hotel the nightly noise levels are intermittently quite high (random people shouting at 0400, but also trash collection early in the morning) and even though the double glazing keeps some of the noise out I did wake up several times even though I am not a light sleeper. Ask for a quiet room if you are.

Hotel staff is very professional and exceedingly helpful. We asked if they perhaps had a large computer monitor for use (working from the hotel for multiple days) and they located and delivered one to the room. Clean and well kept facility. Roof terrace is great (good mock/cocktails). Easy walking distance most things.

Stayed in September 2024

Booking.com does not mention there is a surcharge for pool or hot tub. It is 20e/per hour and it’s not special. So disappointed by that

Great location Amazing staff Lovely rooms, comfortable and stylish Free Guggenheim tickets if you ask at reception

Stayed in September 2024

Some services like laundry are not available weekends, which was a surprise for such a high scale hotel. Even though the restaurant is closed Sunday and Monday, breakfast is available, but is not evidently clear from concierge instructions.

The hotel is in a privileged central location in Bilbao, with easy access to the Center, the ria (and thus the Guggenheim Museum area), and the old city. The facility is sophisticated and intimate. Room decor is sharp and elegant; toiletries and accessories are top notch. The restaurant is a gastronomic marvel whose chef is a Michelin-rated Basque star. The terrace bar is terrific: the overall ambiance and the drink selection are the perfect prelude to a night on the town or a great dinner. The breakfast is well appointed and beautifully executed. Perhaps the best thing about the hotel is the staff. Everyone from the waiters to the bartenders and the concierge are some of the most hospitable and knowledgeable staff one will encounter in Spain. They're very proud of their city and their hotel, and it shows.

Stayed in September 2024

The high extra charges for the on site pool and spa. Didn’t use as a result. With so many great dining options in Bilbao, wouldn’t bother booking in to the hotel restaurant. While it has a celebrity chef connection, the menu was just ok but service and cost not up to scratch.

Great location in the heart of the cbd..easy walk to the old town and main tourist sights. Beautifully designed and very comfortable rooms…excellent bathrooms. Breakfast was very good and included some à la carte items also.

Stayed in September 2024

Walkable

Stayed in September 2024

I strongly recommend tgis hotel for everyone. It located in the city center near to e.g. the Guggenheim Musem and the old town. The hotel was super-clear, cosy and comfortable, breakfast was great and the rooftop bar is amazing served with tasty food and good wines. But the cherry on the top was Irene and Pablo the hotel staff who were absolutely amazing, friendly and helpful. Many thanks for your service! :)

Stayed in September 2024

We really enjoyed exploring the city from the hotel. Nice room, kind welcome and an easy place to be.

Stayed in August 2024

At the checkout we have been asked for a charge for using the spa , we had to clarify that no one mentioned that it was chargeable when we checked in . It would be recommendable to clarify what is accessible for free upon check in for other hotel guests to avoid confusion.

Hotel room is spacious and clean. hotel is located in an excellent area , with easy access to Bilbao attractions.

Stayed in September 2024

Rooftop terrace - bar and restaurant

Stayed in August 2024

Everything was perfect

Excellent location and staff were very accommodating.

Stayed in July 2024

Nothing

It was luxurious

Stayed in August 2024

The staff in this hotel are second to none - welcoming, insightful and friendly. After receiving an upgrade to one of the hotel's finest rooms, we had a problem with our shower and the staff showed no delay in providing us with a completely new room. We will definitely return to this hotel the next time we are in Bilbao.

Stayed in August 2024

Inconsistent servicing of room

Friendly staff Good roof top bar Excellent food including breakfast Good central location

Stayed in August 2024

You cannot dream of a better location. Hotel is so comfy. The rooftop and the gym are the cherries on this beautiful cake!

Stayed in August 2024

The rooftop bar staff are quite stressed when busy. Maybe they need a manager there to help better coordinate the table bookings.

The location was perfect, in the middle of the festival in Bilbao, the hotel room was ao clean and luxurious, the bed was so comfortable. The bathrooms was very clean.

Stayed in August 2024

We weren’t aware that the pool cost extra, this wasn’t great.

So clean, beautifully decorated, amazing courteous staff who gave us tourist recommendations.

Stayed in July 2024

Paying an extra EUR 20 for a very small sauna and very small pool is outrageous for a 5-star hotel

Excellent hotel at a nice location, good spot to enjoy the city and nice spacious rooms

Stayed in August 2024

Service of the restaurant was very slow and disorganized Limited menu at the restaurant despite everything we had was very good Small spa with access to be paid, even for guests of non ‘basic’ rooms Difficult to park in the street to leave our luggage (parking place is 5/7 min away) - however we had been informed of what to do in advance

Overall design of the hotel, both the building and the rooms. Scent in all environments. Amenities. Room spacious and very well organized Very well positioned to go around Bilbao both old and new area Superb concierge - an amazing native guy who knows really well Bilbao and really does the extra mile for you Nice roof top terrace bar

Stayed in August 2024

Design of bathroom meant the floor was flooded after a shower. Couldn't eat in the restaurant as it was fully booked.

We were upgraded which was a nice suprise. Room was quiet and comfortable. Roof terrace was nice but weather wasn't great - took a long time to get a drink both times we went, staff seemed busy/inexperienced perhaps.

Stayed in August 2024

We nearly had an accident at the lobby when something fell from the ceiling.

The location was perfect. The room was spacious and clean and the staff was very friendly.

Stayed in August 2024

The rooftop bar had no interesting drinks for children available and charged us the full price of a cocktail, when we asked the Barkeeper to mix two juices together.

Stayed in August 2024