nothing

secure, ornate, beautifully decorated, amazing polite wonderful staff, great reception, beautiful room, extremely clean, accommodating

Stayed in August 2022

Nothing

Location and breakfast

Stayed in August 2022

was so clean and well managed.

fantastic

Stayed in August 2022

nothing

The rooms, service, and location were impeccable. It was a 5-star experience.

Stayed in August 2022

everything was great

Modern and quiet. lovely staff, very very helpful!

Stayed in September 2022

the bed was unbelievably comfortable !! the bathroom and room were really lovely. would not hesitate to stay again

Stayed in July 2022

Our only challenge was the lack of staff on the rooftop during happy hour/ dinner. They were incredibly friendly, but were extremely under staffed and missing some food items on the menu. They even had to fun out and buy ice cream for our kids b/c they were out.

Beautiful modern hotel in an excellent location. Very helpful and incredibly friendly staff!

Stayed in August 2022

the hotel does not have parking on site, (due to the location) but there is parking nearby. Coffee not great, but there is a good espresso machine in the room.

Excellent location to explore the old city and the major attractions, modern clean and spacious rooms, comfortable beds, great amenities, excellent buffet breakfast. The staff was very nice and attentive, really made a difference!

Stayed in August 2022

Nothing to comment.

The Hotel is central, on a street with good shopping places, near a train station and 10 minutes walk to the historic zone («casco viejo»). Staff always very helpful and professional. The room was spacious, as well as the wc with different shower and bathtube. The quen size bed was very confortable, and the room was very quite (stayed for 3 nights, fourth floor). The breakfast was very good, not exceptional but with very good bread, fruit and other things. The breakfast is on the restaurant, 7th floor, weather allowing could have the meals outside. The Hotel has no parking, the nearest one is Parking Instituto (10 minutes walk) with 10% reduction, paid 35 euros for two nights stay). Near the Hotel there are lots of good restaurants and bars to have a meal or to have a glass of wine and boccadillos or pintxos (small slices of bread with a variety of toppings, very týpical and very tasty !). Can recommend Abando Bar Restaurante, as well as Restaurant Amaren (wonderful meat !). And right outside the Hotel, there is a delightful cafe, old fashioned, Cafe Iruna, woth a visit !

Stayed in August 2022

Waiting time at check-in. We arrived half an hour before check-in time although indicated it with online checkin. Told it would take 5-10 mins to fix the room… at the End 5 minutes after 10 and another 5… we waited for 1,5 hrs worn a baby of 4 months. I wish we were told the real picture… we could use that time differently. So… learning for next time

It’s an excellent hotel from location to the pillow.

Stayed in August 2022

great location, great room, helpful staff

Stayed in August 2022

swimming pool was not open yet and did not catch that when booking was made, so it was big dissapointment for our kid. Service in rooftop terrace bar could be improved.

Modern, stylish hotel, in perfect location, very neat to the main attractions. was perfect stay for 4 days. very comfy beds. big advantage that possible to book a room with sofa bed for the kid. beautiful rooftop terrace. Welcoming and helpful staff!

Stayed in August 2022

kind of dusty not so much clean in some areas

the smell of the hotel the comfort of the bed and pillow the decor

Stayed in August 2022

Beautiful decor, clean, friendly staff, helpful staff, gorgeous central location

Stayed in August 2022

rooftop bar service was very slow, there was only one bartender making all the drinks, 3 wait staff and 2 managers, one of which just stood at his computer for 2 hours as we sat there. So it was really busy because there was not enough staff to make the drinks and too many managers !

superb location, close to the old town and only 15 mins to the Guggenheim too! gorgeous decor, comfy beds!

Stayed in August 2022

location, friendly staff, huge rooms

Stayed in August 2022

great location, lovely rooms, excellent staff and service

Stayed in July 2022

the location was amazing, walking distance to everything and close to many restaurants, pharmacy, shops, grocery etc. the breakfast was one of the best I’ve had, amazing value and great tasting food

Stayed in August 2022

everything was great. there is a very nice bar and restaurant on top.

Stayed in July 2022

nothing

the room was wonderful. we reached the hotel late and unfortunately our reservation was not at there system although it was confirmed on booking. However, the hotel was so generous as they as gave us a free upgrade and the first night was free. the staff was super nice, always smiling and helpful whenever needed definitely will be my destination in Bilbao always ♥️

Stayed in July 2022

loved everything!

Absolutely faultless, perfect stay. Brand new, centrally located hotel in between the old town and shopping areas of Bilbao- a lovely stroll to the Guggenheim. The rooms are huge, new and pristine. block out curtains meant you could sleep all day if you want to! A 1L complimentary bottle of filtered water was a sustainable touch, crystal glasses and luxury products. A coffee maker with generous array of pods, variety of teas and welcome chocolates were a delight. The staff were lovely- they were patient and kind with my terrible Spanish- most spoke English beautifully. Thank you Christina for being such a delight. Breakfast is well worth a visit, €23 and you have a buffet and as many cooked options as you like- I had the avocado toast- delicious! There is a restaurant and room service, washing services and I could easily store my bags and had a comfortable wait on the reception with free coffee, fruit, snacks and drinks. If you go to Bilbao- absolutely stay here! One of the best hotels I’ve stayed in. Thank you!

Stayed in July 2022

I booked two rooms and unfortunately one of the rooms had a large leak upon check-in. They ended up having to separate us into separate floors which was disappointing as we were no longer next to my kids.

amazing location in the heart of Bilbao.

Stayed in July 2022

Although the room was refurbished with silence panels, we could still hear the saturday night festive crowd outside. ;-)

The location and premises were exceptional. outside and inside of the building were very stylish and well designed. The room was spacious and comfortably. Very friendly personnel at the desk. Top experience.

Stayed in July 2022

Great situation, so convenient to walk to all the attractions or go down into subway train.. Very stylish rooms. Large fun roof terrace cocktail bar.

Stayed in July 2022

The restaurant on the roof top should have more variety , over priced and no fresh cooked fish and potatoes and veg on the menu , also the roof top bar area very under utilised and nothing to keep people staying there and spending money this needs to be looked at

Marcos one of the staff a manager I think is exceptional at client care ,I hurt my foot and he was excellent arranging a taxi for me and my partner to go to the hospital he is a truly modest person when i thanked him he took no praise saying it was his job and it was a team , seriously this man is invaluable to the Raddisson and should be running the hotel he really gets how to care for clients I can't say enough about his care and i have my own company in Ireland .

Stayed in July 2022