I love everything about it.

Very close from everything and I really love the neighborhood. All the stuff was very friendly and helpful and excellent service.

Stayed in February 2025

Nothing! I can't wait to come back with my husband for a few nights!!!

We booked as a treat since our flight got canceled. We thought if we had to overnight in Madrid we would do it in style. The property is stunning beautiful, the staff was super friendly and the sheets were amazing soft!

Stayed in July 2024

Beautiful property. Room was increíble. Very very comfortable bed

Stayed in July 2024

The staff went above and beyond and were so warm and welcoming. I immediately felt at home!

Stayed in May 2024

Top terrace, beautiful hotel, excellent location. Rooms in the adjacent building were good but not as extraordinary as the rest of the hotel.

Stayed in April 2024

Our room was excellent, but not enough outlets to plug in our devices. Also, a bit dark (especially with the shades drawn)

Beautiful hotel, property and excellent staff. We loved the decor, the focus on details and the outside grounds (despite the cool weather during our visit). The bar (with local cocktail) was a highlight. We had a nightcap each night of our stay. The breakfast room (library) was amazing too.

Stayed in March 2024

Salty food (e.g. seafoods as fish) and not fully cooked. meats still medium rare vs well done when asked for such.

I loved the hotel’s luxurious design inside- out, and the staff’s support & kindness. The paper roll in the bathroom was of excellent quality with beautiful stitching! They accommodated us for an upgrade as the rooms were smaller than expected, which was very much welcoming! The room service people were truly kind & helpful in anyway they could, which said a lot about their hospitality🍓 The food was good but a bit salty and if you enjoy your meats well done, you’ll need to reinforce such as in Europe that it’s still medium rare from the inside. Otherwise, we loved our stay!

Stayed in November 2023

Nothings

The staff at the front desk were all female and the atmosphere was relaxed and very friendly.

Stayed in August 2023

Expensive !

Great rooms! Great restaurant service! Best location! Fancy !

Stayed in August 2023

The property was absolutely magnificent, the rooms was great.

Stayed in August 2023

Nothing

The hotel is really extraordinary, great location in a quiet area but near everything. The personal was also very kind and warm

Stayed in July 2023

Nothing. Really.

What didn’t we like? First of all the building itself is like a mini castle in a quiet and cozy part of town. All of the staff are nothing short of amazing. The rooms are stunning. The breakfast in the garden (aka oasis) was exceptional. I wouldn’t consider any other hotel in Madrid.

Stayed in July 2023

The gym was not available

The service and library room

Stayed in June 2023

The building is a bit old and the windows are small, so little natural light comes into the room

I loved the attention. The staff is really nice and helpful. They did all they could to fulfill our requirements. The location is good and the garden beautiful

Stayed in April 2023

everyone is perfect they are very kind

Stayed in April 2023

There was only 1 small window, that did not let enter much outdoor light. Also, no dimmer that allowed to control the lights for a smooth waking.

The hotel is very nice and the staff is very friendly, worthy of a palace. The location is excellent too.

Stayed in March 2023

Nothing really.

The hotel/ former palace is beautiful, both outside and inside. The staff is extremely helpful, kind and friendly and we've had all our needs taken care of (special thanks to Hector!). The rooms are cosy, clean and the beds dreamy. The breakfast room with a la carte menus is just perfect. Everything was as expected from a hotel of this category. We'd definitely come back.

Stayed in May 2022

breakfast was a little slow

staff were so friendly and so helpful, beautiful hotel and amazing rooms

Stayed in April 2022

Constantly private events which prevent using big part of the hotel facilities including garden, lobby, etc In my three visits there three times there were events that blocked bigger parts of the common areas for hotel guests. I understand it is a great place for events but not for ordinary hotel guests

Very friendly and polite staff, beautiful garden

Stayed in May 2024

There are no comments available for this review

Stayed in November 2024

There are no comments available for this review

Stayed in October 2024

There are no comments available for this review

Stayed in October 2024

There are no comments available for this review

Stayed in September 2024

There are no comments available for this review

Stayed in September 2024