Fridge in room was broken, and the hairdryer kept overheating and turning off. I reported these when checking out but unfortunately didn't have time to do anything about them when I noticed them, as I believe the staff would have assisted.

Comfortable and clean room with nice breakfast

Stayed in July 2022

Hotel charged in 1 week after check out for a drink from minibar which I never took. At check out they confirmed that everything good, but somehow later hotel decided to charge 13 euro for sparkling wine. Not big deal but ruined opinion about nice hotel

Good hotel with good facilities.

Stayed in August 2022

- self check in machine did not work properly (for me and other guests) needed to wait in the reception queue 20 min+ - personal are careless and little rude (both reception and restaurant ) - TV did not work in 2 rooms ( was waiting for solution over 1,5 h while going down and up, wasting time) - TV had only 16 basic channels and no Netflix/HBO streaming - found someone's human TOE NAIL on the shelf near the bed (delux room) - something sticky was on the bathroom floor - they don't provide bath mat ( only body towels ) - the bathroom door was loud and creaky - very noisy ventilation, you can hear it even through earplugs

- The building is modern and beautiful. - Rooftop terrace

Stayed in August 2022

The room was really small for two persons, almost too small. Too little place where to put our luggage, laundry bag, toothbrush etc.

Breakfast was good, location little too far from city-center

Stayed in August 2022

The bed takes up most of the room. Please get rid of Fox cable station or at least add CNN and or BBC. Fox News is simply lies by any standard. The towels are not up to standard. No room in the bathroom The sink is too small. No hand or body cream. Need USB port. Did not like that one had to reserve a time for breakfast. What if you change your mind? You are stuck with the time you set. Then there is a mad rush to get into the eating area. That is just strange.

It is a nice clean modern hotel. Breakfast was good.

Stayed in August 2022

Very unclean Unbelievable that you have to pay extra for sauna Staff was clueless

Modern Nice decoration Great breakfast

Stayed in August 2022

The location.

Booking.com said it was “A Good Location.” But that area out there is surrounded by nothing but industrial buildings and railroad tracks. I recommend staying down in Helsinki Center.

Stayed in August 2022

Room is too small, smells bad.

Modern and new

Stayed in August 2022

The receptionist was a little rude when we ask information for the sauna service. It's not in the center, if you are in group, just take a taxi and it's not very expensive.

The room was small but very convenient. The concept of the hotel is good. The public space is very big. The restaurant is tasty.

Stayed in August 2022

Thought that the rooftop and sauna was ok but I think I just had higher expectations!

Liked the decoration and the breakfast was awesome

Stayed in July 2022

Sauna was not included in the room price!

Good connections to Helsinki central and train station. nice launige area for remote working.

Stayed in August 2022

Not possible to switch off the AC. Windows don't open.

Breakfast. Rooms seem well sound proof (silent)

Stayed in August 2022

We changed to a larger room as our initial room was too small. Bed next to the window was difficult for my blind wife. The lack of any wardrobes or drawers meant we lived out of a suitcase for the week we were there.

Convenient location for us.

Stayed in August 2022

too small room, no window in room, poor cleaning, lack of a children's room, although the site indicates its availability

spa, breakfast

Stayed in August 2022

Wifi does not work :(

Breakfast is good :)

Stayed in August 2022

There was no free parking. Which was a huge downside.

Overall, the hotel was great, the reception was great and we had a pleasant stay.

Stayed in July 2022

Once we booked a room in this hotel, we received a message that everything is included in the price, including everything in welness area. When we arrived it was said that we should pay extra for the things, which had to be included in the price. We didn't receive service that we paid for.

Stayed in August 2022

I stayed at VALO HOTEL HELSINKI for 9 nights. Unfortunately the room was way too small (12m2) - you can’t even walk around properly to the other side of the bed! Also, I don’t like hotels which divide their clientele into 2 groups: one that has access to the Wellness area and the other that doesn’t. It just creates frustration. For the price I paid they could have offered me a better service. Also, they don’t even have a laundry room to wash your clothes if you are traveling for longer periods of time. They could have just offered to wash my clothes anyway, but of course they didn’t. When I asked to arrive at 14.00, meaning 2 hours before the check-in time (way late at 16.00!) I was told this would cost me 20€ extra, even though they are not losing anything by letting me have the first available room! I won’t be staying there again, even though the hotel has otherwise good facilities, especially on the ground floor.

The breakfast was varied and good quality. Good location - different buses can get you to the centre of Helsinki.

Stayed in August 2022

The receptionist could not understand our (very good) English on the phone, later she could also hardly understand us offline, she has never unblocked the safety-box in our room, as a result we were unable to use it (which is not crucial, but disappointing). The frige in the room didn't work and another receptionist told us they won't even look at it, cause due to the small size of the rooms these friges break constanly and can not be repaired.

Good breakfast.

Stayed in August 2022

- Staff needs to be more helpful

+ Very clean

Stayed in August 2022

Rooms are cramped and too small

Stayed in July 2022

Our room is in 5th floor and unpleasant because there is a BAD ODOR inside the room, seems a STRONG ODOR 😅 seems when we continue stay there we will get SICK😅so my husband make a decision/conversation with the front desk and they transfer us in other room in 7th floor Nice room and fresh ”HAJUTON” but So sad the whole night we did not get sleep because of the noise of the elavator 😅

The breakfast are healthy and plenty of foods😜

Stayed in July 2022

There was no closet in the room. Room was a bit small.

The location is near city center, and the bus and tram departures 1min away from hotel. Stuff is very nice and helps with everything. Wellness is also very good.

Stayed in July 2022

Bathroom too small, not clean and flooded after shower, impersonal check-in with machine, time slots for breakfast and wellness

Great roof top wellness, breakfast buffet and comfortable bed

Stayed in July 2022

The breakfast was good. Also the location too.

Stayed in July 2022