The Service. i was still sleeping in the room when staff walked in around 830am to check the mini Bar thinking i was out for breakfast. The Manager at the reception for my friend's wedding was very rude- service was not up to par.

Scenery was beautiful & room was nice.

Stayed in March 2023

The resort is very old and everywhere you look something is broken or damaged. The beds were absolutely atrocious. The air con in the room didn't work and made everything damp. The food and drinks are very expensive. Very old and rundown and definitely shouldn't be rated a 5 star. There was alot of mould in our room. I asked to switch rooms and was told they will get back to me but never heard back.

The staff are amazing! So kind and they love love love babies! The Bebe Spa is absolutely beautiful.

Stayed in March 2023

No meals included, reception staff had no idea what's going on. They told me the pool is open 8am until 6pm, when it's 7-7...expensive and not great value for money BUT, kids club is amazing, staff super friendly. One random lady went around offering everyone free champagne on Sat night, which was great. Would go back with kids - wouldn't recommend if you don't have kids!

Stayed in March 2023

the restaurants need better training and higher quality ingredients and a greatly improved menu, the value for money on-site and certain unfair or discouraging pricing techno needs to be reviewed.

the staff were great and very friendly, the babysitting service is also very helpful and safe, the landscaping and grounds are spectacular

Stayed in February 2023

-Front desk needs to get themselves organised. On 4 various occasions, random charges were added to our tab ranging from $300-$500. CHECK + TRIPLE CHECK your tab as you go along if you decide to stay at the Outrigger. I spent at least an hour sorting this out at the front desk only to have some of these charges re appear again upon check out. -Rooms are dated and have not changed at all since our visit 15 years ago. -Daily entertainment was also lacking. -Air con didn’t work properly, one function available which made the room freezing, if turned off room turned into Sauna.

-Pool facilities -Sundowner Bar food & beverage -Talai Butler service 10/10 always greeted with a beautiful Fijian smile

Stayed in January 2023

Buffet is not upto the 5 star level. Buffet is expensive for the variety availability. No water in the buffet. Rooms does not have the 5 star level facility and very old.

Staff exceptionally good. No doubt. Really great hospitality. Lovevthe massage and the spa

Stayed in January 2023

Operator did not to get back to me on time. Fridge broke down on last day. Bathroom in need of renovations. Ocean view only partial so not worth the upgrade. Tourism industry is suffering at the moment, so would give them a chance to recover and update facilities. Needs more traditional fijian ceremonies on a bigger stage I.e. shows daily.

Staff did their best to accommodate. Including microwave, wheelchair accessible rooms. Assistance with baggage.

Stayed in January 2023

The staff didn’t even welcome the guest at the entry and at the reception the staff are not even happy. As we came to the entry we felt like second class citizens. The services are the reception are not off standards.

The location was very nice and beautiful beaches.Bar staff are very friendly and service are best down near the pool areas and restaurants.

Stayed in December 2022

very expensive food and not good variety for vegetarian

clean, good facilities and location- great for families

Stayed in December 2022

Check-in was supposed to be 3pm our room was not ready. They also checked us into the wrong room so no afternoon butler service like we were supposed to get. The room they put us in was the one my son had booked and then cancelled well before we were due to go there but it wasnt taken out of the system. No offer of being moved or compensation for their mistake of any sort. Also the distance from Denaru or Suva was over an hour so you would need to hire a car for the day to go anywhere.

Could not fault any of the service staff they were all friendly and always helpful. Buffet breakfast was fantastic as was dinner at the Sundowner restaurant. Also the adults only pool and bar was fantastic food was ok.

Stayed in October 2022

We booked a Bure and the room was old, really old. The shower looks bad, the sofa itches. When we just got to the room there was a lot of dead ants, you would think someone will clean them up at some point, but no. There were here to stay. Then some more live ants start coming, everywhere in the bathroom. On our toothbrush for example, we called a few times and asked for help, someone came with water once, surprisingly they came back. Only when we came upset to the reception they handled it. Another night it was rainy, I know it because the rain went through the ceiling to our pillows so we had to sleep with a bucket. You could see on the ceiling it’s not the first time. The adults pool looks nice but there is not a lot of sitting areas or umbrellas. The hotel is just not a good value for money, it’s too old and the service isn’t good enough.

The best thing about the hotel is there is pretty good restaurants outside the hotel that are walking distance, so you don’t have to always eat at the hotel.

Stayed in October 2022

the expensive cost of food and drinks, the tires state of rooms etc and the location.

pool area and staff were the properties best asset

Stayed in October 2022

The cost of everything. I.E good, drinks etc at the resort is excessive for what it is and makes me not want to go back there. When we ate at the local places outside of the resort the prices were much more reasonable

I liked that there was lots to keep the children and adults entertained I liked that the Wi-Fi was good and you could stream Netflix on the TV’s

Stayed in October 2022

Food wasn't great, felt it was below average quality (except for a few dishes we tried). We had a pair of wireless earbuds stolen from our room which was extremely disappointing so I would recommend you lock up your valuables. We didn't love the location, it is about 1.5hrs away from the airport and quite isolated if you want to do any day trips. The lagoon is very tidal so you can only swim, snorkel and paddleboard during set times of the day.

We don't have kids so the adult pool was lovely for us, the mocktails were very nice and the staff were all lovely and friendly and the activities at the resort were good. It is very family friendly so if you have kids, it would be great. We stayed in the Ocean View room and the view was really nice, there was a big TV and free fast WIFI so we could watch movies on Netflix every night which was cool.

Stayed in September 2022

Rocky Beach and heavy wind in the afternoon

nicely set out

Stayed in August 2022

very dated - needs a lot of work. three star at best

staff wifi laundry

Stayed in September 2022

The food was not very healthy. Lots of carbs and not enough fresh fruit and vegetables. Reception staff not very helpful.

Beds were comfy and the adults pool was lovely

Stayed in September 2022

limited ocean access - bottom of lagoon very hard to walk on, cut my feet, and could only swim at high tide. Very noisy, more a kiddies playground than a peaceful resort. Shower over bath poor access for those less nimble. Overly expensive compared to other stays and far from airport, $160 taxi transfer.

room good, staff friendly, buggy transfer to room excellent, many good restaurants.

Stayed in September 2022

Staff could be more friendly, on some occasions they would treat the tourists from Western countries with more warmth than what was offered to us. It was blatantly obvious. Housekeeping never cleaned our bathroom mirror so water stains remained in the glass throughout our stay. I tried cleaning the mirror but was unsuccessful in getting rid of the water stains. Check in was stressful as the staff looking after us wasn’t clear on the $600 security bond. The rest of the guests in reception were given their complimentary drinks and minty face towel, but we didn’t receive ours.

The breakfast buffet was delicious, no complaints. Liked the fact that some staff addressed us by name. Our talai butler, Marika, was very friendly and helpful. He helped us book our appointment for dinner on several occasions. I was pleasantly surprised with the lovely gesture of congratulating my spouse and I on our recent wedding engagement. He laid out flowers and palm leaves on our bed wishing us a Happy Honeymoon and wrote a heartfelt card which I’ve kept. On our day of checkout, the staff sang a farewell song during the buffet breakfast which was very touching as it was unexpected.

Stayed in August 2022

We were made to wait to check-in into the room for an hour, this was just too long of a wait, when we have planned other things in the next hour. There was contradictory information between the staff and the manager, the staff should not commit to something if there is no availability of interconnecting rooms, honest answers would have been appreciated especially when you make someone wait for that long. We felt like the meals were over priced too.

The pool was good, the room size and cleanliness was good as well. The staff was friendly.

Stayed in August 2022

Not much in the way of water sports. Snorkelling average. Beach frontage narrow and limited by tide changes.

Idyllic setting. Relaxing reef and palm tree views from our room.

Stayed in August 2022

All 3 family's got really sick with vomiting and ended up in bed for 3 days. Considering we can only eat or drink at the resort, we are confident it came from the outrigger. This wasted a big portion of our trip.

Felt a bit isolated.

Stayed in July 2022

Getting charged an extra night after changing it 6 months ago and was accepted. Not getting told we were next to 5 rooms with covid in them. Having to pre order from a restaurant that we couldn't get in to for another 3 hours. Air conditioning in the rooms were very terrible as wouldn't get above 22 also when it rained overnight the tile floor gets very slippery.

Being by the beach. Awesome views, very friendly staff.

Stayed in July 2022

wait staff in restaurants are terrible at taking orders - almost every time we ordered, we would have to follow up missing items (family of three so not particularly large orders). Very few menu for vegetarians which was difficult when staying for 7 days.

Good size clean bures, decent beach for snorkelling, staff all very friendly and the mei mei service was fantastic

Stayed in July 2022

the distance from room to restaurants, bar, swimming pool. Food and drink are so expensive with very small portion not worth the stay.

the beach and swimming pool.

Stayed in June 2022