Staff & hotel were superb!

Stayed in March 2025

The bathroom lacked hooks for towels, which would have been more practical. Also, instead of proper cups, there were only disposable paper cups, and I had to ask for real cups at the reception.

The room was very quiet, perfect for a good night's sleep, and the staff was incredibly accommodating and friendly.

Stayed in March 2025

nothing

location

Stayed in January 2025

Overpriced for the quality. It is handy for the station but quite a trek into town. The rooms were too basic for the price.

Basic no frills, close to the train station.

Stayed in March 2025

All good.

Excellent location right by the station and within walking distance of the historic centre and port. Metro station opposite. Very quiet as we were at the back. Staff very friendly and helpful. Room had everything we needed including bottles of water and a kettle for making hot drinks. Although the weather was poor, it was an ideal place to break our journey and to see a bit of Marseille which has a lot to offer. Highly recommended.

Stayed in February 2025

I would put a small fridge in the room.

Whether you are planning to visit the city or stay just for the night to catch an early bus or train the Alex Hotel is the perfect choice. As a solo traveller I felt safe because it was right opposite the train station. The room was big, comfy, and clean. I didn't use the spa but it's definitely a plus for those who want to relax. The staff was friendly and helpful. I would definitely go back.

Stayed in January 2025

Area around the hotel a bit rough

Great location right next to the main trains station as we were travelling the next day Our room was good size and nice view

Stayed in December 2024

Want to care of ur internet also tv channels

We and kids were really enjoyed the pool time Reachable location and easy at any time Kind staffs

Stayed in December 2024

I didn’t have anything. I didn’t like.

Easy to get to. Close enough to the marina and places to sight see. The property was clean and quiet. I had a restful sleep.

Stayed in December 2024

Close to the train station. Good WiFi. Great customer service.

Stayed in December 2024

Bar area was limited / self-service only We arrived late and were too tired to go out - but nonetheless the reception staff were very supportive and suggested we order local food delivery to the bar.

Location perfect for the station and not far from the old port. Staff were exceedingly helpful. Room for 3 was very well designed to give some privacy for the extra bed(room) Very good breakfast and nice outdoor seating.

Stayed in November 2024

Location was a big downfall, as a solo female traveller I was approached multiple times outside the hotel and felt very uncomfortable. Ended up spending a lot on Ubers to the nicer parts of the city, hotel is worth it if you do t mind taking some extra safety measures.

Staff were incredibly friendly and helpful! Very clean and well designed.

Stayed in December 2024

-

The room was clean ancd confortable. We only stayed for one night . The bed is big and confortable. The size of the room is not great but manageble.The staff was great and professional.

Stayed in November 2024

A bit noisy. While I didn’t use the spa features, the fitness room was basically non-existent.

Good location. Right by the train station.

Stayed in November 2024

The neighborhood, while extremely convenient, is a bit down at the heels. That said, the two Marseille metro lines converge at the station directly across the street, where the main train and bus stations are both located.

The room was small but had everything that one could ask for (and it was exactly as advertised). The room was spotless, and the bed comfortable.

Stayed in October 2024

Our room required two elevator trips because we were in the back building, at our request to be quiet.

The hotel was in a perfect location, after a long flight and train trip to France. It was well run. The staff was helpful and the rooms were of good size since we stayed only one night. Beds very comfortable but we did not have the offered breakfast. The next morning we walked two blocks to the rental car and were on our way. Convenient and very reasonably priced place to stay for travelers.

Stayed in October 2024

The staff was very helpful and nice. Breakfast was plentiful and delicious. Thank you

Stayed in October 2024

No real cribs although for those looking for a hot breakfast there was no variety each day being the same over our five days however there was always an excellent selection of pastries and the like for those favouring or happy with a continental style with nice seating and real attention to cleanliness etc.

The location was perfect for us both arriving and departing from St Charles rail station only a few hundred yards from the hotel.It was around a 10/15 minute walk to The Old Port which is probably the main area for restaurants etc. The staff at every level could not be faulted for their friendly and helpful manner.

Stayed in October 2024

Staff were wonderful

Stayed in October 2024

Hotel ordered taxi for transport airport and advised around £60 pound but had to pay £85

Breakfast very good with excellent choice. Staff at reception very helpful and knowledgeable Location next to station end metro, but old port walking distance.

Stayed in October 2024

There was a chemical smell in the room, I guess because of the cleanser. It wasn’t bothering us, but it could.

The rooms were very clean and the hotel is super close to the main train station. The staff was amazingly friendly and helpful at any time!

Stayed in October 2024

Although the location was convenient for the train, the area does not have much to offer if staying in Marseille for a longer period. Given the location, views from the room are alley ways or small streets. It was best to keep curtains drawn. There are additions fees to use the pool & spa area.

The staff was very friendly and helpful! The room was perfect for a solo traveller, and bathroom was very clean. My room was at the back of the hotel; therefore, I could not hear the noise from the train station. I also enjoyed the breakfast offered on site

Stayed in October 2024

Can’t think of anything

Centrally located near train and tram stations

Stayed in October 2024

View from the room - looked out on to side street- should have requested courtyard view & whilst only 15/20 minutes to old port found the walk back up hill was a bit of a challenge for my husband as he is 76 & some breathing issues.

Breakfast was very good - plenty of choice. Staff were very helpful

Stayed in October 2024