The Location , it is Not the most attractive part of the Lyon surroundings

Interior Design and comfort

Stayed in March 2025

Close to the highway. I could hear the cars all night

Nice, clean, lots of restaurants and shops close by. Private, locked parking.

Stayed in November 2024

room very small

we liked the location

Stayed in October 2024

Nice and helpful staff, safe underground parking for cars (max.height 1.90m), lot of diner options nearby.

Stayed in July 2024

Rooms are on the small side and basic, but clean and finished to a good standard.

Stayed in June 2024

Had nightmare with room combination keypad several times,

Kids enjoyed the layout of the room. Buffalo Grill next door.

Stayed in February 2024

Clean room, comfy bed

Stayed in March 2024

I wish there would be some form of security/staff available during the night. As a female solo traveler while there were not huge issues I was alone going back to my room late one evening and there were many young men trying to talk to me and I felt uncomfortable. While this is not an issue caused by the hotel I would urge there to be some form of safety if possible.

Comfort and ease. local transport close by

Stayed in September 2023

There is no reception desk.

Stayed in August 2023

there was nothing near it to get a drink or food about 4pm we had to wait till 6pm

reasonable and very clean

Stayed in July 2022

It should be a mini bar for more convenient and a person in reception for more details during the accommodation.

it was very intresting the auto machine in the door for check in !

Stayed in June 2022

Lack of clear communication especially for undergrad parking. You need to get a separate code from the service center.

Good location for a B&B. Highly automated. Understand parking is available. Breakfast is okay, good value for money..

Stayed in April 2022

Isolation phonique limite.

Literie confortable

Stayed in November 2024

Clean room, good breakfast, nice personell.

Stayed in September 2024

Room small, little social space in hotel. Not the best walk from the Matmut stadium at night! Quite a distance from Vénissieux main railway station.

Next door to buffalo grill. Great shower. Friendly staff. Close to bus stop.

Stayed in September 2024

No staff in person available to help us out of hours. Our two rooms were booked and PAID already, No one at hotel to Check us in. Only person there was Security person, who speak extremely limited English. We were directed to use BROKEN check in Machine, and told us to go away!!! After multiple tries to explain that security person who almost Not at all Understand English then showed an intercom like device on the wall. When we pressed the bell, someone answer and he was able to speak English but unable to help as he was away probably at remote site. He asked us to wait but then after some waiting he informed us that HE is Trying to contact MANAGER OF B&B HOTEL Lyon Vénissieux. Then he informed us that MANAGER IS NOT RESPONDING. He told us to go to Nearby 'B&B Hotel (same name/group)'' and tell them and get room there''. We drove to that place, there was one security person who told us that Although the name is same but different management and we should go away to same hotel where we have our rooms booked and paid as those room should be available to us. We went back to this B&B HOTEL Lyon Vénissieux again and same security person and pressed bell again, a different person attend to us on intercom, he after listening to all our misery and story asked us to wait - after few minutes same reply. nothing was done and we were not allowed to have access to our room. At some point? we were informed that Manager will be coming at 6 am and that we should wait. Extremely inconvenient, poor, dangerous, un empathetic, especially when guests are family of 7 with children, booked and already PAID. No one was available to take responsibility, or help - Not even Booking.com. Booking.com Helpline was extremely limited or not options, not sure they able to understand that it was Night time from where we were contacting them with family, and it seems like Booking.com were attending call at different part of the world where it could be daylight.

Nothing Neither B&B HOTEL Lyon Vénissieux Nor Booking.com were able to Help at THAT time. Booking.com Should have taken it as extremely urgent or should have resolved the issue at that time but it feels like Booking.com is only cosmetically available over the phone.

Stayed in August 2024

They should have a kettle in the room

Dogs allowed and also food for them! That was super cool

Stayed in August 2024

There is No 24 hours reception service. We have arrived at 11.30 pm they said you need to pay again, otherwise they will not allow us to enter and they said please come in the morning, our system shows that you didn’t paid room rent , luckily we have money and I paid double payment, next day in the morning I complained to receptionist she helped me to pay back my money.

Customer service is very poor

Stayed in July 2024

Way too expensive for a 2 star hotel along a highway. Should cost ⅓ of the price.

Staff was kind and nice

Stayed in June 2024

Housekeeping did not clean room at all

Kahvaltısı

Stayed in May 2024

Not a lot

I liked all

Stayed in March 2024

Nothing

Member of staff on reception was excellent. Helped us plan our trip to the Stadium for the rugby. He could not have been more helpful! Thanks. Room was clean and comfortable. Hotel was quiet. Not a place to go on holiday but excellent if attending a local event. Several restaurants next door for food.

Stayed in March 2024

Nothing

Everything

Stayed in November 2023

awful location and surroundings. not clean. very noisy.

they had a room available

Stayed in September 2022