34, Quai du Port, 13002 Marseille, France
#38 of 120 hotels in Marseille
Guests' ChoiceBased on 423 hotel reviews
8.3Cleanliness
8.6
Comfort
8.7
Location
9.7
Facilities
8.1
Staff
9.0
Value for money
8.1
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: July 28, 2023
Rachel
United KingdomNothing! Although not very accessible if you have a wheelchair or pram as the lift only starts on the first floor.
Perfect location in the old port with beautiful views from our room. Lovely, friendly staff and a great oldy worldy feel to the bar/restaurant. Rooms were very clean and modern-would stay here again!
Stayed in July 2023
Reviewed: July 10, 2023
Newton
FranceGostei da limpeza.
Quarto com vista lateral.
Stayed in July 2023
Reviewed: July 8, 2023
Gp
United Arab EmiratesRoom had gutter smell, hotel staff came to put liquid down the drain however it did not resolve issue. No lift from ground floor (it seems its according to local laws) still not ideal if u have heavy luggage. Staff was kind to help though. No car parking or drop off area.
Location is top and staff is very friendly. Cosy bar and restaurant
Stayed in July 2023
Reviewed: July 7, 2023
Michelle
United KingdomThe staff were lovely, the room was bright and clean with a beautiful view of the port. The bathroom was clean and new with a good shower.
Stayed in July 2023
Reviewed: July 4, 2023
Linelle
CanadaVery friendly staff . Beautiful views. Nice small restaurant with beautiful views.
Stayed in July 2023
Reviewed: July 2, 2023
Angela
United KingdomThe entrance to the hotel is not beautiful and the stairway and reception area cramped, dark and dingy. However, when you arrive in your room and find such comfort there, this seems less relevant. But first impressions count and maybe these areas should be next on the hotel's list of future improvements. We cannot comment on the restaurant as we did not use it.
We had booked a room for 2 nights with a view over the old port and were grateful to be up-graded to a room giving us a bit more space. Our room was very comfortable and bright and it was lovely to be able to open the window and see everything going on below, equally impressive when everything was lit up at night. Sadly, when fierce rioting by the populace started up, violence and damage began taking place all over the city. Luckily, most foreign tourists were spared seeing much of the commotion, but not hearing it, or seeing some of the after effects the next morning which were dreadful. There was a huge police presence with queues of police cars/vans/fire engines/ambulances/explosions/tear gas/smoke/sirens coming in waves throughout the evening which we watched from above, but we were thankfully able to close our windows and not be disturbed over night by the rioting happening all around us.
Stayed in July 2023
Reviewed: July 1, 2023
Nancy
United StatesThe AC had to be set by the front desk, so we didn’t feel ours worked very efficiently to cool down the room.
It had spectacular views of the port. The only issue we had was the AC was controlled by the front desk, so it didn’t cool the room off. The bed was super comfy, and the staff were very accommodating.
Stayed in June 2023
Reviewed: June 25, 2023
Zhouhong
CanadaIThere should be have air conditioning in summer
Good location
Stayed in June 2023
Reviewed: June 18, 2023
Susan
United Kingdombit noisy from the street at weekends.. needed window open due to heat
great location, lovely staff, comfy bed, clean and bright, perfect breakfast
Stayed in May 2023
Reviewed: June 16, 2023
Vincenzo
United StatesSometimes there was a smell in the bathroom. Temperature of the room can't be controlled in the room but you need to ask the person at the front desk to adjust the temperature
Location is perfect. View on the port was very nice. Size f the room was enough. Bathroom seems to be new.
Stayed in June 2023
Reviewed: June 8, 2023
Jessica
United KingdomUnfortunately the air conditioning was not good enough or simply wasn’t working properly when we were there. We weren’t able to get the room temperature below 24 degrees. The staff tried very hard to help, by re-setting it for us, however it didn’t get any better during the night (we only stayed the one night).
The location and view from the rooms were wonderful, right on the Old Port. The staff were very responsive and helpful. Rooms were modern and very clean. The hotel bar had a great view.
Stayed in June 2023
Reviewed: May 31, 2023
Lewis
United KingdomLovely staff, excellent location
Stayed in May 2023
Reviewed: May 28, 2023
Baba
FranceCheck out tôt
Stayed in May 2023
Reviewed: May 19, 2023
Jennifer
Australianothing to mention at all
excellent location. staff were great and we received a free upgrade to top floor room with full marina sea view and side city view. amazing! also a fab little bar/restaurant in the hotel.
Stayed in May 2023
Reviewed: May 15, 2023
Lynette
Australiathe safe (for keeping passports and money) was hilarious. My partner brought it out of the cupboard, held it in his hand and showed me! hehehe And the fridge.... also hilarious. The only thing that worked on it was the light - temperature was 'room temperature'
Staff were lovely. View was amazing. Bar and restaurant were very cool.
Stayed in March 2023
Reviewed: May 15, 2023
Dave
AustraliaFantastic views, great helpful staff and a great restaurant downstairs.
Stayed in May 2023
Reviewed: May 12, 2023
Helen
United KingdomRooms were quite small. No hairdryer in room. Coffee or tea had no been topped up in the room.
Location and view were amazing. Despite the central location, room was actually quiet. Staff very helpful and friendly. Querky bar with great cocktails!
Stayed in May 2023
Reviewed: May 11, 2023
Barbara
United StatesThe room was tiny and much too small for 2 people. The shower drain had not been cleaned and was blocked so flooded the bathroom floor until i realized what the problem was. I had to clean it.
Location and view of the old port
Stayed in May 2023
Reviewed: April 26, 2023
Karl
United StatesI would definitely not add "breakfast" to your reservation. It was simply not very good and was not worth the price we paid. I would suggest going out a hundred meters or so from the hotel to one of the many nice restaurants located in the "Old Port" areas.
The room was updated, of a good size and had and excellent view of the "Old Port". It was also in a good location for sightseeing, eating and walking.
Stayed in March 2023
Reviewed: April 23, 2023
Andypearson
Franceentrance looked shabby
rooms were very comfortable. great location. very clean
Stayed in April 2023
Reviewed: April 2, 2023
Ioannis
GreeceMaybe the breakfast which costs 12€ could have more choices
Lovely location. Friendy staff. We got a free upgrade with view onto the sea which was great. The room was clean and spacious for two.
Stayed in March 2023
Reviewed: March 17, 2023
Malcolm
United Kingdomneeded a bit of TLC
location
Stayed in March 2023
Reviewed: March 7, 2023
Kyriaki
CyprusThe ventilation in the vommunal spaces could be better.
The staff was extremely helpfull. Even in one of their busiest moment, they gave us their valuable time and guided us through the system and detect our suitcase we forgot in the train. Location perfect, room comfortable and clean.
Stayed in March 2023
Reviewed: March 6, 2023
Barbara
FranceI had read in the booking confirmation that there was dinner available for 20 euro, but when asked at the hotel I was told it was only tapas. However, the bar area/restaurant was always crowded in the evening and no tables available on both nights I was there. Neither was I able to reserve. This was disappointing.
I was upgraded and had a lovely room with a great view of the port. It was clean, comfortable and quiet. It is also very near the centre of the town, so very convenient. Breakfast was adequate. The staff were very pleasant, and I was helped down the stairs with my suitcase when I left.
Stayed in March 2023
Reviewed: March 3, 2023
Nick
United Kingdomroom was a little small - breakfast not included- but was available.
excellent location- friendly staff
Stayed in March 2023
Santo António da Serra, Portugal
Mountain View, US
Aschau, Austria
Acharavi, Greece
Mecca, Saudi Arabia
Con Dao, Vietnam
Braşov, Romania
Hangzhou, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content