I liked the gesture from the staff when they upgraded our room to one butter after we found a spot on the floor looked like puke. The only thing that was needed to improve that there are no A/C and could be hot during the day. However everything else was nice.

Stayed in April 2025

Gorgeous hotel and amazing staff but a shame that the spa wasn’t included in the price

Stayed in April 2025

Like the overall quality but it is very misleading with the ‘spa’ feature. In countries like France, Italy, and even Switzerland if we book a ‘spa’ hotel, spa (sauna, pool, steam rooms, etc.) is all included and no time limit. This hotel charges extra and pool is closed for winter..

Stayed in January 2025

There were two experiences that tarnished my most recent (March 2025) visit. The rooms are described as being equipped with “Nespresso Machine & Teas”. What it doesn’t say is that four Nespresso capsules are provided and if you want more you have to buy them at a euro each. I have no objection to that if you are staying for one night. But I had booked for nine nights and was told the same rule still applied so that once I had used my allowance of four I had to buy more. This seemed unduly parsimonious, especially given that my towels and even my bath robes were replaced regularly. Providing at least one capsule per person per day would seem fairer. I was also disappointed by the variable quality of the restaurant service in the evenings. The hotel’s website describes the restaurant in glowing terms and its prices are certainly as high as some of the better local restaurants at Les Praz such as Le Castel and Cabane. The first time I ate there, I had the tuna tartare (15€) and the trout fillet (29€) and they were both good. However on my second visit I had the French onion soup (12€) and the lamb rack (35€) and I can only describe both of them as shameful. The soup consisted more of lumps of mushy bread than of soup. And the “lamb rack” (35€) consisted of two soggy lamb cutlets consisting of a lot more fat than lean meat swimming in an uninteresting pool of sweet potato purée. I complained about the lamb rack and was given a free cheese course but really, any chef should have been ashamed of serving it. I really hope the kitchen was having an “off night” or the normal chef was absent. In summary I shall certainly return to the Excelsior but I shall in future go out for dinner to one of the excellent local restaurants at Les Praz rather than risking dining in the hotel.

I like this hotel very much so it is a shame that on my latest visit there were a few things that I found disappointing (see below). It sits on its own in Les Tines, at least an hour’s walk from the centre of Chamonix, but it is very conveniently placed both for the local bus service and the train station. The rooms are comfortable and well-appointed. There is a pleasant bar and good spa and in the summer the large outdoor swimming pool is a real asset. The ski room is well fitted out and spacious, with individual locked cabinets with plenty of space for skis, poles and boots; and in winter there is a ski concession on the hotel premises available for ski and boot hire, The wifi is excellent. Breakfast is adequate without being outstanding. Perhaps most important, the people are unfailingly pleasant and helpful. The overall four-star rating is perhaps slightly flattering but thee days the four-star rating is a very flexible one and the hotel is not alone in this respect.

Stayed in March 2025

All good

Stayed in March 2025

One of the staff members was very unhelpful and alloof. All of the others were very good.

Very good - they changed our room as the first one was looking into a light well and was awful.

Stayed in February 2025

The location. If you are a skier that mean you have to carry your equipment wall to the bus station around 7 min wait for the ski bus to go to the gondola.

Clean and breakfast good.

Stayed in February 2025

Josquin provided excellent service during my stay at the hotel. He was professional, welcoming, and always ready to assist with a friendly attitude. His attention to detail and dedication made my experience truly enjoyable.

Stayed in January 2025

we signed up for the spa, it turned out there were 2 more couples, the spa is very small for so many people, but it was disappointing

very helpful staff, delicious breakfast and coffee, clean, parking was convenient

Stayed in January 2025

The location is not ideal -- getting into town required a bus or tram ride. The busses get very crowded, and run off-schedule, while the trans are very reliable but run infrequently.

Rooms were nice, with all the required conveniences. Rooms were clean, and had nice views of the mountains.

Stayed in January 2025

N/a

Really enjoyed

Stayed in December 2024

Maybe add more selections for breakfast. Staying for 5 days or more same food every morning. A different menu would be great.

The ambience. Amazing view of the French Alps. The room was cozy. We had a fantastic time.

Stayed in November 2024

Phone didnt work to call room service, had to go to resturant in pj's to order food.

Room was clean & comfortable, nice to be able to open windows at night onto little balcony.

Stayed in September 2024

Pool bar could have been open even for a few hours

Location was great.close to train stop Cocktails at the bar was fab

Stayed in September 2024

Sits outside Chamonix so if your thinking of walking into town it would be a long one.

Lovely old Hotel with great view of the snow capped Mountains. Fantastic breakfast. Also has a Bar and beautiful pool

Stayed in September 2024

It is apparent that the hotel facilities have past their zenith, although all worked well. The spa facilities are rather on the expensive side.

Very friendly staff. Great breakfast

Stayed in September 2024

Relatively pricy but it was peak hiking season

The swimming pool was decent and the surrounding scenery felt like you were in a secluded part in the mountains, spectacular views and quiet, certainly more relaxing than in Chamoinix itself. Bit of a pain to get into town though.

Stayed in July 2024

Small rooms. Little storage space.

Fabulous location. Views terrific. Parking. Free rail travel and station nearby. Lovely dinners (half board).

Stayed in September 2024

Functional and clean but no charm whatsoever

Stayed in September 2024

perfect place to relax

Stayed in August 2024

Breakfast is a bit disappointing, with not a lot of options. Room service could benefit from an improvement, given one day they forgot to clean our room, another day we needed to ask for towels and yet another for coffee.

Very reasonably priced, with a great pool and comfy rooms.

Stayed in September 2024

Nobody told us about the transportation cards for the first two days until we asked, there was no fan or AC and we had a room with no view, only to the wall of the building in front of us. Those are small things

The hotel is nice, clean, good staff, close to the train station and bus stop.

Stayed in August 2024

The only thing I personally would like is if the hotel had some bikes onsite to borrow. There is a bus stop a few mins walk but I would personally preferred to have the option to use a bike to get in and out of chamonix. The buses were a little unreliable I found and often very very full

Superb hotel and facilities, the pool and spa are very good.

Stayed in August 2024

No air conditioning, but no one has it in chamonix so do not let this be the reason you don’t stay here!

Great views. Wonderful pool. Easy bus into chamonix

Stayed in August 2024