12 rue de Serre, 54000 Nancy, France
#16 of 27 hotels in Nancy
Guests' ChoiceBased on 204 hotel reviews
7.9Cleanliness
8.4
Comfort
8.2
Location
9.0
Facilities
7.8
Staff
8.6
Value for money
8.1
Free Wifi
8.0
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Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: March 29, 2025
Sven
GermanyVery good value for the money: basic but clean and comfortable room, very good breakfast, convenient location, quiet.
Stayed in March 2025
Reviewed: February 22, 2025
Nick
AustraliaIt was a very hard bed.
Stayed in February 2025
Reviewed: December 24, 2024
Luke
United KingdomAll good - no flashbacks/nightmarish memories recalled
TBH I stayed a while ago so don’t really remember, but it doesn’t trigger any trauma/horrible flashbacks so must have been ok
Stayed in November 2024
Reviewed: December 16, 2024
Maria
GermanyPlastic clothes hangers
Good location, nice reception area
Stayed in December 2024
Reviewed: October 18, 2024
John
FranceMattress was a little thin.
Location, cleanliness and the bar/lounge area.
Stayed in October 2024
Reviewed: October 18, 2024
Paul
IrelandNo complaints
Clean and comfortable hotel in a good location.
Stayed in September 2024
Reviewed: September 20, 2024
Thomas
United Kingdomn/a
Exactly what we expected - clean and spacious room, easy check-in and check-out, very friendly staff
Stayed in August 2024
Reviewed: August 28, 2024
Antonio
Germanyparking is somehow troublesome
very central, 10 minutes from stanislav squre. lot of resteurant and you can enjoy a 'belle epoque' breakfast in the nearby Excelsior Cafe
Stayed in August 2024
Reviewed: August 19, 2024
Abderrahim
FranceNice place in the center of Nancy.
Stayed in August 2024
Reviewed: August 1, 2024
J
NetherlandsNo coffee for breakfast due to a broken milk supply that the night porter could not repair
The hotel is on walking distance of All main attracties. Is has a large lounge which makes it a good place to spend some airconditioned time. Also breakfast available from 5!
Stayed in July 2024
Reviewed: July 8, 2024
Michael
United StatesThe room was very small and could barely handle two medium size suitcases.
The hotel was within walking distance of all the important sites in town. Clean room and bathroom was nice. WiFi worked with little to no problems.
Stayed in July 2024
Reviewed: July 3, 2024
Dmitri
IsraelPhotos of the bar on your website is making a big misunderstanding that it is a part of the hotel. I was hotel's guest and need to pay extra money just to able to sit there.
Stayed in June 2024
Reviewed: May 26, 2024
Bill
United StatesNothing really negative. Room was on the small side, but that is typical for this area. No refrigerator, but that was definitely not a "deal breaker"
Location was close to the train station and shopping, which made it convenient. This is not the first time we have stayed here; we had been here on previous visits.
Stayed in May 2024
Reviewed: April 7, 2024
Marlina
SwitzerlandIt’s not easy to find the address by car.
It was rainy Weekend, so the Bar lounge was a place to go.
Stayed in April 2024
Reviewed: November 15, 2023
Frederique
FranceDance party upon arrival in lobby/bar My key didn’t open the room and I had to go down to lobby, 9th floor down again. Bed occupies most space in bedroom. No luggage holder in room: suitcase on bed! Not many amenities for ***
Location
Stayed in November 2023
Reviewed: November 14, 2023
Mike
United KingdomNothing
Very friendly staff and central location
Stayed in November 2023
Reviewed: November 12, 2023
Robyn
AustraliaThere was a notice at the front desk,saying that there would be a disruption to the hot water. However nothing was sent before the cut-off time for cancellation,so that I could book another place. No attempt to notify me before I arrived in France. After the first time that it happened, I was assured that the problem was fixed. 3 days later no hot showers again. It reached 3 °C that night so cold showers were not appreciated.Not even a discount for those nights was offered. In the rooms the beds had the top just pulled over without tidying the sheets,so it was left rumpled each day.Beds not really made. A noisy Salsa night was held straight under my room until well after midnight . I could understand if it was a Saturday night,but resorted to ear plugs in the end. Maybe a higher level room would be better.
Good position, close to the station and a short walk into the main centre. Some staff were welcoming,and apologised for the cold showers, but others were abrupt.It wasn't their fault-- that was the responsibility of the management. Good breakfast,with plenty of choices.
Stayed in November 2023
Reviewed: October 29, 2023
Ina
CanadaGreat breakfast buffet.
Stayed in October 2023
Reviewed: October 16, 2023
Paula
IrelandThere was nothing that would prevent me from booking it again. However, I would have liked a larger dressing table and tea and coffee facilities in the room
All of the staff were pleasant and helpful, but some were exceptionally good. I have little to no french but this was not a problem
Stayed in October 2023
Reviewed: October 12, 2023
Giovanni
Switzerlandpillows to be improved
breakfast was top, position was top as well.
Stayed in September 2023
Reviewed: October 6, 2023
Sayena
AustraliaRoom was smaller than what it looked like in photos, but was clean and comfortable.
Excellent location, 2 minute walk to the train station and very close to town centre. Room was cleaned everyday, and they had even left a little activity pack for my daughter on arrival.
Stayed in October 2023
Reviewed: October 2, 2023
Evion
AlbaniaNothing in particular. Everything was nice.
Campanile is located in an excellent location, easily accessible and close to center and main attractions. Staff was friendly and the check in was smooth, check out too. Room had everything we needed, was clean and very comfortable.
Stayed in October 2023
Reviewed: August 28, 2023
Robert
CanadaThe first room we were given did not have air conditioning and the reception tried to convince us to take the room as they provided a fan, even though we specifically requested air conditioning. Parking is a bit challenging. The nearest lot is about 3 blocks away, but it's difficult to drive to with all the one-way streets and blocked turns. Our GPS didn't know about all the road inconsistencies, so be careful where you drive.
The room was adequate for our needs, and once we were able to get a room with air conditioning, it the worked properly. A reasonably close walk to the downtown core and old town square (a must-see).
Stayed in August 2023
Reviewed: August 16, 2023
Anthony
United KingdomNothing
Ideally located, clean and welcoming good staff and excellent breakfast
Stayed in July 2023
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