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  5. Reviews of Hotel Carlton Lyon - MGallery Hotel Collection

Reviews of Hotel Carlton Lyon - MGallery Hotel Collection

4 rue Jussieu, 2nd arr., 69002 Lyon, France

#14 of 134 hotels in Lyon

Guests' Choice

Review Score

Based on 483 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.1

  • Location

    9.7

  • Facilities

    8.6

  • Staff

    9.3

  • Value for money

    8.2

  • Free Wifi

    8.2

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Showing 1 - 25

  • Reviewed: April 3, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    the shower pressure could be stronger

    Amazing hotel Great view very comfortable mattresses

    Stayed in April 2025

  • Reviewed: April 3, 2025

    10
    Excellent Hotel in the heart of Lyon
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 5 nights

    Nothing...everything was perfect!

    Everything! Location, room, superb breakfast, amazing staff and service. I am gluten intolerant and the breakfast had great gluten-free options. My husband had a medical emergency during our stay and the Front Desk personnel were just awesome! They called the ambulance for us and helped us decide what to do. They also visited us a few times after to make sure everything was ok and brought us a nice card with some candies. We were touched by the detailed attention. Only good things to say about this hotel. Highly recommended it!

    Stayed in April 2025

  • Reviewed: March 29, 2025

    10
    Would stay again!
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Brilliant location super staff

    Stayed in March 2025

  • Reviewed: March 28, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast can have more healthy and light options

    Location. Clean rooms. Nice staff

    Stayed in March 2025

  • Reviewed: March 14, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great location

    Stayed in February 2025

  • Reviewed: March 8, 2025

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Super clean, great beeakfast helpful staff

    Stayed in December 2024

  • Reviewed: February 19, 2025

    10
    Highly recommend
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Location was fantastic, could walk everywhere, didn’t need transport. Lovely quiet hotel, very comfortable bedroom with generous ensuite, both with great view onto square below. Staff were lovely and helpful, and there was free hot chocolate at reception which was perfect after coming in from the cold.

    Stayed in February 2025

  • Reviewed: February 13, 2025

    8.0
    Great location, comfortable room, very pleasant stay
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights

    The water pressure in the shower could improve, and the glass screen didn't have a silicone stopper so quite a bit of water sprays out. The breakfast room was so busy on Sunday morning and staff were lovely but barely keeping up. The bathroom of our room was a little dirty on our arrival but was cleaner the next day. I think it may be that the hotel gets very busy on weekends, or maybe just a coincidence. The hotel offers one bottle of still and one bottle of carbonated water, 0.5l each, every day. The caps were really difficult to open with the provided bottle opener. For non-gas water drinkers, 0.5l of still water daily is not really ideal but the tap water is supposed to be drinkable and we bought our own from a nearby shop.

    We really enjoyed our stay. We arrived with an early flight and were luckily able to check in around mid-day and leave in the afternoon with a late check-out. The staff is very accommodating, welcoming and pleasant. We stayed in room 302, it has a bathtub and overlooks a small courtyard with no noise as requested. Very comfortable beds, very silent room, the aircon worked well to keep the room warm, amenities were pleasant, towels changed every day. Breakfast was nice, sufficient selection and tasty. Location is incredible, very central.

    Stayed in February 2025

  • Reviewed: February 5, 2025

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not much

    Perfect location. Old school hotel with character and soul, great bathroom

    Stayed in February 2025

  • Reviewed: February 3, 2025

    9.0
    Winter weekend
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    We had breakfast on one morning the food was only OK, ther service was good but very packed

    Staff were very helpful and friendly. Rooms a great size, comfortable bed and with a modern bathroom. We also had a lovely balcony with a view of the square

    Stayed in February 2025

  • Reviewed: February 2, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great central location

    Stayed in February 2025

  • Reviewed: January 19, 2025

    10
    Exceptional! Will be back!
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Brilliant location, amazing rooms, the biggest breakfast is superb and the staff are lovely. Couldn’t have asked for a better stay.

    Stayed in October 2024

  • Reviewed: January 18, 2025

    9.0
    Excellent
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Always perfect friendly experience

    Stayed in January 2025

  • Reviewed: January 9, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room service food option was not good food.

    Location was great!

    Stayed in January 2025

  • Reviewed: January 7, 2025

    10
    Excellent hotel in great location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The breakfast at the hotel was rather pricey, especially in light of the number of places to have breakfast nearby.

    The hotel has a great location - even things to visit that are across the Rhine River to the east (such as Les Halles Paul Bocuse) or across the Saone River to the west (such as Vieux Lyon) are easily accessible by walking. And the area immediately near the hotel contains restaurants, cafes, and great shopping.

    Stayed in January 2025

  • Reviewed: January 6, 2025

    10
    Great location , great facility. Interesting elevator, staff is exceptional
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Modern , clean , staff are exceptional

    Stayed in January 2025

  • Reviewed: December 30, 2024

    9.0
    Very nice vacation in Lyon
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Wonderful Stay! We had a fantastic experience! The location was excellent, with plenty of breakfast options and a short walk to metro stations. We were very satisfied with our stay.

    Stayed in December 2024

  • Reviewed: December 23, 2024

    10
    Wonderful !
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything about this hotel was exceptional, it wouldn’t be fair to try to find anything negative.

    Stayed in December 2024

  • Reviewed: November 15, 2024

    10
    Best hotel experience we have had in a long time!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    We were so comfortable with everything, the only thing we did not like, was leaving!

    Every aspect of this beautiful hotel was exceptional. The staff is very professional, the room was spotless and large, breakfast was delicious and delivered promptly. Great location. This was the best hotel experience we have had in a long time!

    Stayed in November 2024

  • Reviewed: October 30, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The girl at the bar

    Location

    Stayed in October 2024

  • Reviewed: October 27, 2024

    10
    Very good and enjoyable
    • Business trip
    • Solo traveler
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Small breakfast rooms

    Great location

    Stayed in October 2024

  • Reviewed: October 18, 2024

    10
    We had a great time walking through the park. We taxi driver we had from the station was very nice.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    The breakfast was very nice, but too expensive.

    The city was great easy to walk around.

    Stayed in October 2024

  • Reviewed: October 8, 2024

    9.0
    Comfortable character filled hotel in very convenient location
    • Leisure trip
    • Solo traveler
    • Classic Double Room
    • Stayed 2 nights

    I had a room overlooking the plaza. Staff were very welcoming and helpful. The hotel had such character and charm. The breakfast buffet was superb. I would definitely stay there again.

    Stayed in October 2024

  • Reviewed: October 6, 2024

    10
    Helpful Staff
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Very helpful staff even before we arrived. Great location and room. I can especially recommend suite room.

    Stayed in October 2024

Showing 1 - 25

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