Nothing

Everything

Stayed in January 2025

Hard beds. Poor room service.

Location, amenities, friendly staff , modern

Stayed in January 2025

From the first minute we were surrounded by attention, love and hospitality from staff. Lobby bar, rooms, bad , sweeping pool and spa everything was very comfortable and cozy. The breakfast is very delicious. Location of hotel is very close to the historical city center. The hotel situated in park zone . The last special moment was when we got our car from staff we found inside the trink water . We had amazing and unforgettable time in Colmar thank this Hotel. We’ll come back❤️

Stayed in December 2024

Nothing

Great location. Room is nicely designed, clean and well equipped. Staff is outstanding, breakfast has nice variety and atmosphere, spa was very nice. Would come again for sure

Stayed in December 2024

I would like to compliment the exceptional service and the care taken to manage and transfer back to me items I accidentally left at the hotel.

Stayed in December 2024

The price is not cheap, in fact it is expensive, but I think it is worth it.

A new hotel. In a wonderful location, just in the middle of Colmar park. Every corner of the hotel is very well decorated. We stayed in a room overlooking the park and the room quality was very high. We didn't use the indoor pool and spa but we visited and liked it very much. We stayed in a room with 2 children aged 8 and 11. They made the couch into a bed and the children were very comfortable. We had a great sleep. We really liked the breakfast. The lounge overlooks the park and it is a peaceful environment. There may not be a very large variety but the product quality and taste are very good. The parking lot is right in front of the hotel and they provide fast service for both the car and the luggage. They provide very warm service both during check-in and check-out and definitely make you feel good. We didn't use the hotel for dinner but after seeing the breakfast we thought we should have had dinner at the hotel.

Stayed in November 2024

Maybe the room service could have been earlier, but they were very polite and efficient.

Staff are very helpful and attentive to all your needs. Rooms are sizeable and very clean and comfortable. Breakfast has a great selection and is fresh every day.

Stayed in November 2024

The breakfast is so expensive. There is a small gap between beds, it was uncomfortable. Spa is nice but tea served cold

The hotel design is so nice ! I liked the bathroom. Good quality shampoo and shower gel products available in the room. The location is good!

Stayed in November 2024

The ceiling noise during the night was a bit much. Carpet on the floors would help.

The breakfast buffet was great but an a la carte option would be nice.

Stayed in November 2024

Have only one hour booking (so little serendipity) over whole hotel stay in spa due to managing numbers of visitors, but not sure they actually dealt with people overstaying so got a little crowded anyway. Asked also to book time for breakfast but reception failed to tell restaurant team so had to wait 20mins in lounge for breakfast, fortunately didn't impact our onward travel too much. Staff just said no booking was made. This was pre Christmas season - not sure how they'll cope when it gets really busy!?

Great location, lovely hotel, rooms spacious and luxurious.

Stayed in November 2024

It’s not in the historic centre

It’s a lovely modern hotel

Stayed in October 2024

Everything was exceptional.

Exceptional in every way. The spa is a great surprise. Wonderful pool, steam, etc.

Stayed in October 2024

Bit over priced

Great location , parking onsite at a reasonable rate . Staff were friendly, it’s really well run .

Stayed in October 2024

Nothing the stay was just perfect!

Everything was just amazing! The hotel staff really make your stay feel special with all the little details. We loved every single second of our stay at this magnificent hotel.

Stayed in October 2024

nothing everything was perfect

the service was extraordinary. the breakfast is the best quality breakfast I had so far. everything was so good and tasty. the staff is helpful and very kind.

Stayed in October 2024

No room service or food available 2 nights a week. (Meat n cheese plate only!) absolutely unacceptable for a 5 star hotel. Staff pleasant but aloof and indifferent. Would not stay here again as a base to explore the region and other villages as getting in and out of it and Colmar not easy. The other hotel we stayed at in the area provided a much better experience.

Room was nice and very comfortable. TV and Nespresso coffee machine good quality. Pool at spa and spa staff were wonderful.

Stayed in October 2024

The idea of a separate toilet was not helpfull.

I liked the style of the hotel, it was new modern with lovely details. The bed was comfortable, every detail in the room was high quality, best staff ever, we appreciate the valet parking service.

Stayed in October 2024

The hotel is set to right in the middle of a park. As tranquil and ideal as it seemed unfortunately it rained both nights of my stay and the mosquitoes totally took advantage of the “ideal” setting as well. I also found it a bit challenging to figure out algorithm on the lighting pad as well as the thermostat. In this regard I feel like the hotel was a little too modern.

I love the setting and the location of the hotel with proximity to the rest of the town. This hotel is extremely clean and very modern. The rainfall shower was the absolute best shower experience of all time but the best part was the breakfast which was so kindly delivered to my room free of charge.

Stayed in September 2024

Parking is a bit of an issue. street parking available but comes at a price.

Very central location, kind staff. Everything you need for a weekend in Strabourg.

Stayed in August 2024

WE would have liked a small basin the separate toilet. FOr the Hotel lounge the temparature was too hot and during evening they could have dimmed the light, it has fantastic features but it was not cosy with to strong lighting and really bad music. WIth better ambience lighting and chill music you would get all guests to want to stay there.

Breakfast was super, but first not so easy to understand how to go about it. The waiters could have been clearer and seated us by our table and asked us what coffer and eggs we wanted. room is very nice, modern and well equipped. Spa was very nice. The Hotel lounge was super during day time, beautiful and a nice bar. The fitness facilities were excellent.

Stayed in September 2024

Kids can only use the pool 8-10. That is what we did but we hadn’t quite realised in advance (probably didn’t read the small print). The restaurant was closed. We went to a lovely local restaurant but again hadn’t realised in advance the hotel wasn’t going to be an option.

The design of the hotel is stunning. The rooms are beautiful. The hairdryer is 5 star - so often not the case in a 5 star hotel.

Stayed in August 2024

Nothing

Stylish, welcoming and practical.

Stayed in August 2024

Food- time slot for Breakfast. Not acceptable for a five star hotel.- small babies in swimming pool. The pool is a small but very enjoyable not suitable For children below A certain age. Being a mother of 6 i Have a certain experience…this is not a family hotel. The opening hours to children from 8 to 10’makes sense and should be Furthered limited on ages.

Great hotel- rooms comfortable- good attention to environment- spa level Fantastic. I had a face treatment Very good.

Stayed in August 2024

Our room layout was a bit awkward, toilet at the entrance but wash basins/shower at the other side of the room. Room service/cleaning might be improved

Next to a beautiful park and close to Colmar’s all attractions; excellent breakfasts, super helpful staff

Stayed in August 2024