14 & 15 Place Jeanne d'Arc, 31000 Toulouse, France
#53 of 88 hotels in Toulouse
Guests' ChoiceBased on 494 hotel reviews
8.0Cleanliness
8.3
Comfort
8.2
Location
9.3
Facilities
7.7
Staff
9.1
Value for money
8.2
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 27, 2025
Kimberley
United KingdomGreat location and staff friendly the bed was good and breakfast ok
Stayed in March 2025
Reviewed: March 26, 2025
Donna
United KingdomN/A
Wonderfully convenient, close to restaurants, metro and the airport shuttle bus. Delightful receptionist as we checked in. Hotel is charmingly old fashioned, probably could use a makeover, but the room was very clean with a good size bathroom. Kettle in the room was a bonus.
Stayed in March 2025
Reviewed: March 15, 2025
Olivia
United StatesThe electrical outlets need an update.
Clean rooms, generous breakfast with organic approach, cooperative well-informed competent employees. When I had a medical condition they suggested a good source of medical support. Central location. Highly recommended for sightseeing or business. During my 5 night stay I only had to take a bus once. Very satisfied guest.
Stayed in March 2025
Reviewed: March 14, 2025
Sarah
United KingdomVery close to town, large room, friendly staff
Stayed in March 2025
Reviewed: March 13, 2025
Will
United KingdomQuite an olde worlde hotel. Well located, good size rooms, super comfy bed, nice lady on reception, bar. Allowed to leave baggage. Happy with everything.
Stayed in March 2025
Reviewed: February 20, 2025
Daniel
PortugalThe only downside was the slightly outdated TV.
An old building with a certain glamour and well-decorated interiors, very well located, with several shops, restaurants, and markets nearby. The room was clean with a good-sized double bed. It had a kettle and the necessary items to make tea or coffee. The bathroom was small but fully equipped. Great value for money!"
Stayed in February 2025
Reviewed: January 27, 2025
Janet
United KingdomHotel was a bit run down. Needs a refurbishment.
Brilliant location right in the centre near the main square. Friendly staff. One girl on reception was exceptional giving great information. Room was large. Breakfast was good. Lovely and warm room. Would return here. 10 minute walk from train station. Easy access to airport.
Stayed in January 2025
Reviewed: January 20, 2025
Robert
FrancePleasant hotel in a central location
Stayed in January 2025
Reviewed: January 20, 2025
Jacob
FranceThe room was a bit dark as the only window was to an interior courtyard. Other than that the room was great.
Clean room, spacious, nice bathroom, friendly staff, good location.
Stayed in January 2025
Reviewed: January 13, 2025
Linda
IrelandI was in room 15 on the ground floor and the noise on the floor above me was really really loud at 2am in the morning, it felt like someone was plodding around on the floor and moving furniture around. It was really awful, I imagine it must have been staff working upstairs but not being considerate of people trying to sleep below them. one the first night it felt like a family of people making noise upstairs. Room was hard to heat as it was so large. Also the staff member on reception for check out on Sunday had no clue about information for buses to the airport so i walked 12 mins to the Gare routiere to realise that the bus stopped 2 mins from the hotel at the end of the street. Please can you ensure that your staff know this simple information to pass on to other guests in the future.
I liked the location and that I was told i was given an upgrade and had a very large 4 bed room to myself it was also very clean.
Stayed in January 2025
Reviewed: December 9, 2024
Kathleen
FranceNot a lot to dislike. I guess it’s a bit dated but that’s ok.
The location. The bed was so comfortable and the towels were very good and big!
Stayed in December 2024
Reviewed: November 25, 2024
John
United KingdomNice clean hotel ,central to everything
Stayed in November 2024
Reviewed: November 24, 2024
Gregory
United KingdomShower tray same level as the floor, but it was not a problem
Quiet room
Stayed in November 2024
Reviewed: November 11, 2024
Matthew
FranceNice and central. Lovely staff
Stayed in September 2024
Reviewed: November 2, 2024
Sandra
CanadaDifficult to have a good temperature.
Location and staff were very helpful and responsive. Helping with directions, taxi..
Stayed in November 2024
Reviewed: October 2, 2024
Mary-ellen
AustraliaThere are a few steps to navigate when accessing the small elevator which were difficult to negotiate with 2 heavy bags. When taking a shower a lot of water spills on to the bathroom floor making it very slippery. A bathmat would have been most welcome.
The hotel is conveniently located an easy flat walk from the railway station and around the corner from an airport navette bus stop. Also easy to walk to the city centre, restaurants, and monuments. The room was spacious, the bathroom updated and modern. Tea and coffee making facilities were available in the room.
Stayed in September 2024
Reviewed: October 1, 2024
Melanie
United KingdomNothing
Great location
Stayed in September 2024
Reviewed: September 26, 2024
Robert
CanadaThe pillows could use a refresh.
Easy access to the metro, bus and trains The center of Toulouse is steps away too
Stayed in September 2024
Reviewed: September 22, 2024
Carine
FranceProche du transport
Stayed in September 2024
Reviewed: September 21, 2024
Marco
GermanyBeing so central it can naturally get noisy at times. Breakfast could have been better. The bread rolls, croissants and pain au chocolat were very firm anf difficult to cut with the available knives. Same goes for whole fruit that was available.
Central location only seconds from the closest bus and metro stop. Lots of shops, bars and cafès near by.
Stayed in September 2024
Reviewed: September 20, 2024
Lyse
CanadaSmall dated rooms.
Extremely convenient location, accommodating staff.
Stayed in September 2024
Reviewed: September 16, 2024
Haigh
United KingdomNothing.
The staff are extremely friendly and helpful. Location. Clean. Value for money.
Stayed in September 2024
Reviewed: September 11, 2024
Anastasiia
UkraineNice and clean
Stayed in June 2024
Reviewed: September 10, 2024
Thomas
United StatesThird or fourth time I have stayed there in the past seven years. My hitel in Toulouse! Great location, the farmers market nearby is just great for fruit I can never get in the US. Lots of small businesses in the surrounding area.
Stayed in September 2024
Pontorson, France
Isla Canela, Spain
Tregueux, France
Agrigento, Italy
Selva di Val Gardena, Italy
Singapore, Singapore
Stavanger, Norway
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content