The staff were very kind, the rooms were clean, the beds excellent - we all slept very well - and the breakfast was tasty (a hundred times better than HIEX in the UK), the location was perfect - near to the station but very quiet. Ten minute walk to Carrière Wellington in one direction and town centre in the other, easy to get in and out with the car. The rooms were perhaps a little on the dark side, the WiFi was temperamental and there was no milk to go with the coffee (instant), but it would be churlish to moan at such an excellent price (we stayed during the first week of April, just before the French state schools in the area broke up and the week before UK state schools, so hardly any tourists, in the hotel or in the town itself). Would happily stay again.

Stayed in April 2025

Good hotel in good location for overnight stop after the tunnel. Comfy beds and breakfast included.

Stayed in April 2025

The Staff were fantastic from check in to departure. The rooms was everything we requested. In Arras city centre, it was a real friendly atmosphere with people eating and drinking socially.

Stayed in April 2025

Absolutely nothing.

Excellent facilities. Extremely clean and comfortable. Staff are friendly, helpful and attend to anything promptly. Breakfast is plentiful, with good selection.

Stayed in April 2025

We struggled to find the correct car park. Luckily the one we found was free at weekends so no harm done.

The breakfast had a large selection and they even had gluten free bread.

Stayed in March 2025

nothing lovely hotel great stay thank you

this hotel was perfect for my stay really just cant find any faults

Stayed in March 2025

Nothing

Excellent value for money, exceptionally clean room and facilities throughout the hotel, great location, very friendly and helpful staff and very good buffet breakfast

Stayed in March 2025

Staircase to bedrooms in poor decorative order rather a grim journey if not using the lifts

Central position spacious room and good breakfast

Stayed in March 2025

Undervroud Car-park was difficult to find. The hotel should give instructions on exactly how to get to it

Clean large bedroom and big bathroom and a king-size bed Good breakfast with variety of options Resturants very close to hotel and the main cathedral with a square surrounded by eating and drinking places was less than 10 minutes walk

Stayed in March 2025

Clean, polite staff

Stayed in January 2025

Small towels. No milk left on second day.

Comfy bed. Warm. Parking on site.

Stayed in March 2025

A bit difficult getting to the underground car park due to the one way system. Bar food was varied but mostly done in the microwave.

Lovely room that was very spacious. Excellent shower. Good breakfast with cooked items too. Staff were always friendly and helpful. Bar area was relaxing. Parking underneath the property felt very safe.

Stayed in March 2025

The room was so hot. We were unable to turn the heating down.

Staff were friendly, room was clean and breakfast was nice.

Stayed in March 2025

The hotel is let down by the parking options. We followed the sat nav and road sign into a municipal car park at the back of the hotel. Whilst the car was ok, it didn't look very secure with poor lighting, no obvious security cameras covering the majority of the car park, and drunks hanging around. When we got into the hotel I asked if that was the correct car park and was advised they didn't have a car park, but I could alternatively park in an underground car park for something like 12 euros. I was surprised Holiday Inn didn't have their own car park or an arrangement with the car park provider. I checked reviews for that car park and that too suffers with drunks and people urinating.

Lovely clean room, with quality shower and fittings in the bathroom. Breakfast was included in the rate, and we were both pleasantly surprised how good it was.

Stayed in February 2025

Nothing, all good.

Very comfortable bed, excellent shower, delicious breakfast, in a quiet location. Liked being able to open the window - unusual in most big hotels. Also convenient free overnight parking.

Stayed in February 2025

The rooms were clean and well thought out for somewhere without the 'frills'. The staff were welcoming at a late night arrival

Stayed in February 2025

Central location and nearby parking.

Stayed in February 2025

Nothing

Ecellant

Stayed in February 2025

Can’t think of anything

Great location, easy to find, car parking. Lovely comfortable room & the breakfast was excellent

Stayed in January 2025

Nothing its a great hotel and better than some of the others in the chain.

The breakfast was great so much to choose from. The location was good for the Christmas markets, shops, bars and restaurants. The staff were friendly and helpful.

Stayed in December 2024

Central location . Clean

Stayed in February 2025

Breakfast and the bar.

Location.

Stayed in February 2025

Nothing

Parking was excellent

Stayed in February 2025

Our room was quite hot, and it wasn’t clear how to adjust the temperature because the figures on the dial had faded away

Breakfast was nice with plenty of choice. There was plenty of space in the car park, and it was cheaper than I had been told (presumably because were visited at a weekend)

Stayed in February 2025