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Reviews of Le Phénix Hôtel

7 Quai De Bondy, 5th arr., 69005 Lyon, France

#15 of 134 hotels in Lyon

Guests' Choice

Review Score

Based on 281 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.5

  • Facilities

    8.2

  • Staff

    9.3

  • Value for money

    8.1

  • Free Wifi

    8.4

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Showing 1 - 25

  • Reviewed: March 28, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was perfect

    Stayed in March 2025

  • Reviewed: March 4, 2025

    8.0
    Lyon Le Phenix
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Location was great, between old city and new. I stayed 6 night, room view was awfull but the rest of facilities were perfect.

    Stayed in March 2025

  • Reviewed: March 2, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Really friendly staff, comfortable room and fantastic location.

    Stayed in March 2025

  • Reviewed: February 28, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lovely hotel. Brilliant location

    Stayed in February 2025

  • Reviewed: February 28, 2025

    9.0
    Amazing location and cozy bedrooms
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything is really good but it would be nice if they would have a smart tv in each bedroom

    Location is amazing, the room is really nice, hall area is beautiful, organize and well structured. The staff are also really friendly

    Stayed in February 2025

  • Reviewed: February 23, 2025

    9.0
    Nice hotel by the river in Vieux Lyon
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights

    The drinking water is free but you need to go down to the reception to get it. The bathroom is not well structured. the toilet is too close to the wall so cannot sit properly with a very hot heater touching you. The shower/bath is not very well thought out, all the water went out while showering.

    The room was spacious with good lighting with view on the river Saôn. Eventhough we were on the main street we couldn't hear any noise from the street with the double glass windows. The staff is friendly and the reception is open 24/7. easy to access by foot or bus.

    Stayed in February 2025

  • Reviewed: February 22, 2025

    9.0
    Very
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location and decoration and price

    Stayed in December 2024

  • Reviewed: January 6, 2025

    10
    Great location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The decor

    Great location

    Stayed in October 2024

  • Reviewed: January 4, 2025

    10
    Exceptional
    • Solo traveler
    • Standard Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The location of the hotel is perfect, the staff was really friendly and the breakfast was super. So it's great value for the price!

    Stayed in January 2025

  • Reviewed: December 26, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel is beyond my expectation. The executive double room is truly comfortable with a nice bathtub.

    Stayed in December 2024

  • Reviewed: December 24, 2024

    9.0
    Highly recommended except for the shower.
    • Leisure trip
    • Couple
    • Deluxe Double Room with River View
    • Stayed 4 nights

    The shower. Controls difficult to operate, hard to get the right temperature and low water pressure.

    Lovely hotel in a great location. Spacious and comfortable room. Friendly and helpful staff.

    Stayed in December 2024

  • Reviewed: December 22, 2024

    7.0
    Nice lobby matching 4 star but disappointing room
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Room

    Lobby

    Stayed in December 2024

  • Reviewed: December 15, 2024

    9.0
    Perfect location, and comfortable room.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with River View
    • Stayed 3 nights

    Breakfast is overpriced for what is provided, need bathrobes in the room for a deluxe double room, pricey deluxe double room with river view.

    Perfect location, comfortable and spacious room and friendly staff.

    Stayed in December 2024

  • Reviewed: December 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was clean. The staff was very friendly and kind. The location was perfect, it was easy to go everywhere from the hotel

    Stayed in December 2024

  • Reviewed: November 17, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Executive Double or Twin Room
    • Stayed 2 nights

    I would have preferred to have had water available in the room instead of having to go ask staff for it each time. Sometimes coming back there wasn't a staff member around or there was a wait. It would be a lot more convenient for guests if they could get the water as self service or have cleaning staff leave bottles for guests rather than having to go ask for it each time. Room could have perhaps needed a bit of updating and maintenance e.g spa bath didn't work and some of the bathroom fixtures starting to fall off the wall.

    Nice cosy hotel in Vieux Lyon and very conveniently located to reach the main sights of the city on foot. Friendly staff at check in. Hotel has a lot of character. Staff kindly upgraded me to a larger room.

    Stayed in October 2024

  • Reviewed: November 12, 2024

    10
    Great location and value for money.
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing really.

    Great position. Lovely staff. Nice hotel. Well kept and clean.

    Stayed in November 2024

  • Reviewed: November 9, 2024

    10
    Just lovely
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was all perfect.

    Gorgeous room overlooking the river. Easy to get to via tram from the main station. Perfectly placed for seeing the main sites. And lots of lovely places to eat nearby.

    Stayed in November 2024

  • Reviewed: November 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Heating was very bad in November

    The position close to old tawn Breakfast

    Stayed in November 2024

  • Reviewed: November 4, 2024

    9.0
    Excellent small hotel tastefully renovated
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The bedroom doors slam waking you up in the middle of the night when your neighbours come back. It’s a pity to renovate a hotel so well and forget a « detail » that has a negative impact on your guests stay.

    Very nicely and tastefully renovated hotel in the centre of Lyon - I had a single room which was fine in terms of size and comfort. The winter garden is a lovely feature. Staff were very pleasant and helpful.

    Stayed in November 2024

  • Reviewed: October 29, 2024

    8.0
    Located in the heart of Lyon. Fantastic staff
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    If you have a car, their parking facility was not on-site, a little awkward to use and extremely expensive 40€.

    Fantastic location, near the heart of everything. The staff were very friendly, knowledgeable, and helpful. Great Value

    Stayed in October 2024

  • Reviewed: October 28, 2024

    7.0
    Good
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 4 nights

    There were some small issues like the bedside light not working on one side of the bed, there were issues with the plugs in the bathrooms not rising to allow water to drain and the shower gel/body wash bottle pump did not work. It would have been nice to have some hot drink facilities in the room to make your own hot drink

    Big room, comfortable and everything needed

    Stayed in October 2024

  • Reviewed: October 27, 2024

    8.0
    Very Good
    • Solo traveler
    • Deluxe Double Room with River View
    • Stayed 1 night
    • Submitted from a mobile device

    Zero amenities in room. No kit for tooth brush, body wash body cream. No water in room. Have to bring water from bar. Get warm in as no fridge. No food no mini bar no coffee or tea.

    Centre nice staff

    Stayed in October 2024

  • Reviewed: October 19, 2024

    8.0
    Good short-stay hotel in very good location
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was a bit grey and impersonal. Some artwork would brighten it up especially as there was very little natural light. I was given a family room so beds and not much else.

    Very good location in the old town. Very helpful and pleasant staff.

    Stayed in October 2024

  • Reviewed: October 18, 2024

    9.0
    A very comfortable stay for away from home and we will be back!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights

    A couple of the staff members were very friendly and helpful. The interior of the hotel is quaint which you can't really tell from the outside so that was a pleasant surprise. The room was of a good size so we could hang out inside and be very comfortable. The complimentary water out front was definitely a plus for we drink a lot of water.

    Stayed in October 2024

Showing 1 - 25

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