The rooms require renovation

it was a pleasure for us to stay in Celestine Vy resort Thermal for 19 nights in March 2025 We came from Canada to take the course of thermal water treatment in Vishy. While staying in Vichy, hotel staff did it best to make our time there comfortable and convenient. In particular, while in Canada we sent a kind request to hotel management to make us an appointment with a thermal doctor in order to prescribe the treatment course on check-in day and we had such appointment directly on SPA premises upon our arrival - what saved our efforts and facilitated treatment procedures. More over, we were provided with direct access cards to Thermal water source and measuring glasses The hotel management did us a favour to upgrade the room for a higher class at no extra charge - what was highly appreciated. The room size was more than 30 square meters facing the park with the lake view, what make us comfortable staying there for a long time. While staying this hotel you should keep in mind of available special evening room service, what is not a usual in many other 5 star hotels. Out bedding has been changed on the daily basis. The mattress was really soft - what was also very important for us We need to mention also an excellent breakfast with selection of best cheeses, fish and ham, as well as freshly pressed juices. We have to mention as well a special 3 storey SPA facility (connected with hotel by enclosed passage, what provides the clients with different SPA treatments. We used to go there daily. Any time we addressed our minor concerns to hotel management, we had a quick and easy going response, the issues were settled immediately. Finally the hotel management provided us with courtesy shuttle service to the train station on check out day - what was really touching. Advise everybody staying in Celestine Vy resort Thermal. Out best wishes to hotel staff and management

Stayed in March 2025

Some of the doors, furniture, hairdryers, drains of the sinks…need renewing. All is very well kept and clean but is somehow “Viellot” as the French say. Having said that, we have to admit that the price of the room is quite reasonable for a 5 stars hotel.

Location excellent. Very clean installations. ALL the staff is extremely nice. Breakfast and restaurant really good, on the expensive side but just because the quality is very high. Best meat we have eaten in years (beef and pork)

Stayed in February 2025

- English is difficult for some staff - Breakfast was not very special

- Big room - Nice bathroom - Nice view to the park - Location very nice!

Stayed in September 2024

The dinner was not up to the standard of the hotel ; our duck was almost raw. Also the standard of service in the bar

The attendant who looked after our car. Our room. The location and the town of Vichy

Stayed in September 2024

Room was far too hot and we couldn’t open the windows Breakfast all hot food was cold Shower kept flooding into the room

Location and cleanliness

Stayed in September 2024

While the hotel itself is a bit dated, this was barely noticeable due to how well-maintained and clean it was

I was pleasantly surprised by the size of the room, which was spacious and comfortable. The entire hotel, including the room, had a really nice, fresh smell. Everything was exceptionally clean and the housekeeping service was available twice a day, which kept everything spotless throughout our stay. The staff were friendly and always willing to help, which made the experience even better. One unexpected highlight was the rooftop pool — a perfect spot to relax and enjoy the sun.

Stayed in September 2024

Bed very soft, and not comfortable.

Great location, spacious rooms, excellent evening meal in restaurant. Room overlooking the gardens was really quiet with nice views.

Stayed in September 2024

Took a pending payment on my credit card of over E500 which wasn’t discussed.

Fabulous room size and staff delightful.

Stayed in September 2024

Spa is disappointing.We paid 20 euros per person and there's only one small pool

Location and cleaness

Stayed in August 2024

No dogs allowed at the bar and restaurant. I also think that a menu and quality of the food on the restaurant needs some improvement

Nice location, very clean and spacious rooms Very good breakfast!!

Stayed in July 2024

Clean, comfortable room; excellent breakfast with a variety of options

Stayed in August 2024

The hotel pool was closed. I don't like that dogs are not allowed at a bar and a restaurant. I always travel with my small dog. Most of the hotels are not as restrictive.

I stayed twice within 7 days. Both rooms were very clean. I love the location of the hotel: in the park and with a direct access to the SPA. Very friendly and helpful staff. An excellent breakfast

Stayed in July 2024

I would have appreciated written instruction on how to operate the shower, the lights, and the TV. The operation of the shower was particularly frustrating. The TV did not work in the first instance and I had to speak to the front desk. Likewise there was no indication that Wifi was available without a password without speaking to the front desk. In the night I would have liked to ONLY switch on the bedside table light without all the other lights in the bedroom area.. A written instruction sheet in the room would have saved all the frustration. I also think the ability to drive up at the front of the hotel to offload luggage was not clearly available and it was a struggle to bring the luggage up from the car park across the road

Well situated in the town, and the variety of areas where we could sit and enjoy a drink (or a meal) was very agreeable

Stayed in July 2024

No pool

Been before , love Vichy and the hotel , mainly upset that the pool and roof terrace where out of action as that’s one of the main reasons I paid extra to stay at the hotel

Stayed in July 2024

We should have been informed that there were renovations ongoing

Stayed in June 2024

It doesn't appear as a five star hotel, maybe a couple of decades ago. If properly renovated, it could be amazing.

Hotel has a great location and is definitely an important landmark in the city of Vichy.

Stayed in June 2024

Swimming pool closed!

Good location and parking. Really good room and excellent breakfast

Stayed in June 2024

The value for the money we paid. The rooms are quite old, need some refurbishing very soon.

The location, the room size and fhe gentleness of the staff. We took the big room with a terrace and park view.

Stayed in June 2024

A high quality hotel backing onto a beautiful park with river frontage. Rooms are luxurious and bed is wonderfully comfortable. Restaurant good value.

Stayed in June 2024

Old facilities

Needs update

Stayed in May 2024

Expensive

Clean, spacious, functional

Stayed in June 2024

Didn’t bring cutlery with room service meals and initially tried to check us in to an unmade room. They upgraded us so overall quite happy with our stay there.

Next to gardens and spa

Stayed in March 2024

Nothing

Lovely modern hotel in excellent position in town . Park view rooms have lovely outlook Wonderful breakfast . Valet parking if required.

Stayed in March 2024

My toilet was at an angle in a small area in the bathroom which was impossible to sit comfortably as the wall was too close

Clean and comfortable, good staff friendly and helpful

Stayed in December 2023