Lack of cleanliness

Location

Stayed in October 2024

I didnt like the bad reveiws left fir this property that do not reflect it whatsoever, we read some negative reveiws and almost changed our minds but so glad we didnt. Great value for money and unless your a Karen whose expecting gold plated door handles and taps you cant go wrong.

There is Wifi thats very good which we didnt expect. The caravan itself, well id prefer to call it a lodge as its so spacious and well set out you wouldnt think it was a caravan, it even has a bath!! The site has so many activities to offer , and for £15 per person you buy an activity pass which is valid for the duration of your stay, includes swimming pool, entertainment,and access to the cash bingo . Lovely huge bar on site with huge outdoor area which is also heated at night, arcade for the kids, plenty of things to do on site for the whole family, from segway hire, pedal karts , rock climbing wall, play area entertainment team , pool table, onsite free cash machine. Great place . Easy to find your caravan just read the email before you arrive it has all you need to know!! Its easy if you follow the instructions and look at the map for CV17 on the map over to the far right , in a nice private corner of the site.

Stayed in October 2024

Long walk to beach nothing g else everything else ok

The site was lovely staff friendly could do with a shuttle bus to the beach. Caravan was nice but a little tired and worn in places.

Stayed in May 2024

Leaky rad in main bedroom only thing wrong but not bad

Good value for money nice caravan

Stayed in May 2024

The Caravan was my issue. Lots of little things that could easily be rectified. When we arrived caravan has no number, the gate was propped open with the mop and bucket, The hoover left in the middle of the sitting room, cob webs on the light fittings, lamps not working, Kitchen taps lose and wobbling around, both small bedrooms had light shades missing to expose lamps and wirers, wardrobe in main bedroom full of old curtains pillows, quilts and chairs, under the bed frame was full of someone else items , the most dangerous item was the bath which you cant use as the taps have been replaced by a shower bar ! as the bath has no anti slip dimples this makes it quite slippy when having a shower, the shower rail and head have rust marks on them, the fridge/freezer has rust around the bottom of the ice dispenser and children's toys all sat on the top of it. the cupboards in the sitting room full of DVD's but the DVD player was removed just the wires left and the draws were full of kids drawing as I said lots of little things but do begin to irritate when you keep finding things, come on sort them out wouldn't take long !!

the site was fine and the staff helpful.

Stayed in March 2024

There was a few things that needed attention

Plenty of room for what we needed

Stayed in December 2023

Some issues with cleanliness stains on mattress protectors and a little smelly of wee radiator in en-suite very rusty but overall property was clean throughout

Facilities and location

Stayed in July 2023

Cleaning could have been better

The Park was easily accessible

Stayed in July 2024

We booked to stay here for 2 nights. We left after the first night and will never return. Once we finally located the caravan (there is no sign/caravan number), we were disappointed on arrival. There was an awful musky smell, the carpet was visibly dirty, and there were crumbs all over kitchen worktops. It didn't look like it had been cleaned after the last occupants left. The booking email says JJCleans4U are responsible for cleaning, and they should be contacted if there are any issues. The owner needs to review this service as they are either not cleaning or their standards are extremely low. We didn't bother call JJCleans4U as we had two young children and needed to make sure it was cleaned to our standard. We also had a family gathering to rush to. Luckily, we had antibacterial spray and wipes, and there was a hoover available. We spent our first hour cleaning up and making beds. In the process of cleaning, we found numerous issues that need attention. Broken items, rust, damage to doors and furniture,  (see pics). The most disgusting part was the faeces on the wall in the bathroom, just behind the toilet roll. If it's not faeces, God knows what it is. This caravan has so much potential, but the dirt and repairs seriously let it down. The utensils are damaged, and we didn't bother to use the toaster or pans, etc, based on their appearance. We bought our own plates, cups, and cutlery, thankfully. The children slept well (aged 1 and 6), but the double bed was awful, uncomfortable, springy, and the worst bed we've ever slept in. It was cold the next morning, and we needed to use the heating. There is no black lever to turn the heating on as described in the instructions. We managed to figure it out, but this information needs updating. This experience totally put us off caravan stays. We were glad to be leaving a day early.

The microwave was clean. The kids slept well.

Stayed in June 2024

Mould around windows, rust on the fridge, dishwasher door falling off, smelt like damp, table and chair damaged and just not very clean at all, I was not relaxed as my ADHD boy kept touching everything and I did not know if it was clean or not

The facilities were lovely however would not ever stay at this property again

Stayed in April 2024

There should be free WiFi for residential customers.

My family likes everything. There is a large space, big rooms, big bathrooms, clean, suitable for families and all ages. We will go back again.

Stayed in April 2024

nothing

very clean and well equipped

Stayed in June 2023

There are no comments available for this review

Stayed in October 2023